15th Anniversary Thank You!
JANUARY 2, 2017
It started on a dare. Could we – a married couple with three sons to raise – open a business to create a new option for small, chapter based membership organizations and succeed? Heck why not? In January 2002, Peter and I opened the doors of Mariner Management. While I won’t say the sailing has always been smooth, it has always been an exciting ride
Twas the Night after Christmas - 2017 Idea Search
DECEMBER 26, 2016
Twas the night after Christmas and all thro' the office not a creature was stirring, not even a virtual log-in … so brings me to blog? The freedom to not do a single item on my to-do, no calls to members, volunteers, leaders or clients, no frantic deadlines to meet. Rather, a chance once again to pause and consider once again what new ideas I might try in 2017.
#ASAE16 Volunteers-The Air We Breathe
AUGUST 12, 2016
Why do associations want a mutually-beneficial volunteer relationship? According to ASAE Foundation study, volunteering increases retention and expands organizational capacity. Learn more at the Volunteers: The Air We Breathe session on Sunday, August 14 at 2pm. Peter Houstle, Kevin Whorton, Rick Grimm (NIGP) and Ann Turner (AALAS) join me to share the research and association stories
Are Chapters Worth The Effort: 2016 Chapter Benchmarking Report
AUGUST 13, 2016
According the 2016 Chapter Benchmarking report , associations lean on chapters for member engagement, leadership development, membership. recruitment, marketing/communications and local resources – rating these elements as 'absolutely essential' to 'essential' roles. The rub comes in their ratings on effectiveness in those areas - all of which generated a gap between importance and effectiveness
Are Chapters Worth It? Infographic
DECEMBER 5, 2016
This infographic captures the highlights from the 2016 Chapter Benchmarking Study and Report. Where do your chapters compare? Where do your chapters produce value? Are they worth it
The Next Gen Wants in the Door
OCTOBER 17, 2015
I had the pleasure of spending last weekend with a group of great “early career” PTs. What sticks with me though is the. confirmation that our associations will be well-cared for and nurtured – and yes, changed – by our newest professionals
Engaging Your Team in 2015
DECEMBER 23, 2014
The most common lament we hear (ok it’s tied with “we can’t find volunteers”) is how can we get the volunteers to actually do what they say they will. As we’ve always said here at Mariner, volunteer management is really HR management and so the many principals for motivating employees are relevant
2017 New Idea Search: #3 Chapter Mash-up for Young Pros
DECEMBER 17, 2016
I crisscrossed the US this year working with dozens of associations and their volunteer leaders, one encounter really. struck me. It was with a young, dynamic professional who is the Financial Planning Association’s NexGen Local Leader Liaison, Ian Harvey, CFP. The idea: mash-up of chapters for young pros
Leading a Distributed Team: One Email to Write
JULY 2, 2016
One commonality among association volunteer leaders is the nature of the teams they lead: distributed. Leading a distributed team presents challenges that many of us don’t have in our day-to-day jobs (although this is increasingly changing) so it’s a skill we need to help volunteers build.
Brilliant Ideas to Kick-Start a Bright Year
JANUARY 4, 2016
Here’s to a brilliant new year … new years always give us a fresh start, a blank sheet. But sometimes that blank sheet can be intimidating so here’s a little help. We’ve curated 16 bright ideas we’ve spied that just might be the spark for you
300 volunteers without asking
JUNE 9, 2016
“It’s an embarrassment of riches” is how National Museum of African American History and Culture’s Director of Education Esther Washington described their volunteer pool. As the museum readies for its September 24 opening, Washington is busily preparing their 300-vounteer workforce. There are many amazing elements of this story which offer insight for associations
Deciphering the Emerging Volunteer Model
SEPTEMBER 30, 2014
The conversation on volunteerism in association is shifting – in an exciting way. The questions about how to engage non-traditional volunteers and those on how rethink the model from the top down are finally taking center stage. I had an opportunity to keep the conversation going through a webinar with YourMembership.com.
Membership & Growth: A Cool Online Summit
MARCH 29, 2016
Just back from the ASAE’s Great Ideas Conference where I attended the pre-event workshop on The Membership Economy led by Robbie Kellman Baxter the author of one of my new favorite books (a must-read!) Guess what? You hear her for free
5 Associations Rethink Volunteerism
JANUARY 31, 2015
Join a group of volunteer evangelists as we explore new solutions for association volunteering on an Association Trends. webinar series. Tom Hood, CEO, Maryland Association of CPAs , Debra BenAvram, CEO, A.S.P.E.N.
We're so glad we had this time.
DECEMBER 31, 2014
In Carol Burnett''s immortal words, we''re so glad we had this time. together! And we look forward to more time in the company of friends and colleagues in 2015
Short or Long - It's Thanks
NOVEMBER 24, 2015
Let us spread the word: thank-you. For when we do, we show appreciation, caring, empathy, love and kindness. And so Peter, Carol and I say. Thank-you
Keeping your blog fresh
MARCH 2, 2016
Hi blog readers! A bit red face here at Mariner because we’ve been neglecting this blog a bit. Not because we don’t have anything to say – trust me, we have plenty to say – but because like most of you, we’ve been busy as bees. Of course that’s a pretty lousy excuse but there it is
Tech Tools for Chapters
NOVEMBER 3, 2015
Running a successful chapter can be a daunting task and nothing makes it more so than the operational side of things. To help with this, we’ve compiled a list of available tools and resources that chapters can use to address many of these tasks. Keep in mind that there are a gazillion+ tools and new technologies coming online every day so this list is far from complete
Experimenting in 2017 Association-Style
JANUARY 9, 2017
Don't you love experiments? Don't you really love when someone else is in charge and gives you a front row seat to both participate and learn? It seems that 2017 might be ASAE 's year for playing that role
2017 New Idea Search: #7 Meeting the Education Challenge
DECEMBER 30, 2016
A good friend and colleague sent me her latest white paper to read. Do you want to believe in associations' ability to change the world? Do you want to help be part of innovating education for all? Are you just a little curious about how a couple of associations are rewriting their approach to education
Can the 3Rs get your association back on track?
DECEMBER 28, 2016
With the new year fast approaching, our social media accounts are full of tips for tackling that oft-dreaded annual ritual – New Year’s resolutions. One topic that keep coming up on my social media thread is how to become a better steward of the environment in the coming year by following the 3Rs – Reduce, Reuse, Recycle.
2017 New Idea Search: #2 Member Year in Review
DECEMBER 16, 2016
When the email arrived, I was curious. How did my year size up? Well, if the email had come from ASAE, it would have definitely looked way fuller! So naturally I thought, this would have been cool if my association had done this - an idea
Engaging Today's Volunteer - A 2016 Resolution
DECEMBER 15, 2015
What's on your 2016 list of resolutions (you have 16 days to ponder)? Will it be to do something innovative with your volunteer workforce
Volunteer Tricks & Treats
OCTOBER 31, 2014
Halloween can happen any day of the year for some volunteers and for a few it maybe be like living through Ground Hog Day. Oh the tricks we play on volunteers. let''s shift to treating
5 Tips for Creating a Better Chapter Program
MARCH 29, 2015
The email subject line caught my eye: Just Released: Area Ambassador Program. clicked through and explored, and perhaps more importantly, I moved this email to my fitness folder with a follow-up flag. sure sign that this message resonated.
Low-performing volunteers are hurting you more than you know
MAY 18, 2016
I recently spoke with a chapter volunteer leader who’s willing to give it a try but about ready to throw it all in. Do you want to know why? Well it seems that the bar for getting on the chapter leadership is how many years you’ve put in not performance. When she looks around the table, she sees low performance and hears all about how there’s this issue and that issue
Sending Love Out To Volunteers
FEBRUARY 13, 2015
When volunteer leaders ask me how can I find more volunteers or how can I get them to do what they promised? My first response is have you shown. them the love
1 Way To Change the Volunteer Model
OCTOBER 25, 2014
I spoke with KiKi L’Italien about association volunteer models for Aptify’s Association Mavens Series. She asked the question “what can a volunteer in the system do to change the system?” The answer: plenty
Should chapters get liability insurance? An expert weighs in.
AUGUST 1, 2014
Question: We are a XXX organization for XXX and have more than 100 components (we call them chapters) in cities across the country. They are all 501c6 organizations with their own articles, bylaws and D&O insurance. Question of the day: do they also need liability insurance? Most of the larger components have had it; however, the rates tripled this year so they are asking if it is a requirement.
How much is too much?
JULY 11, 2014
Most can agree that we receive way too many emails in the course of a day. What’s more maddening, besides the increasing amount of spam (that’s another post), is the constant barrage of emails from a single source, i.e., the vendor that sends daily updates on products and services, or the e-letter that comes in 2-3 times a day with the “latest news
Membership Count Myopia
JANUARY 30, 2014
Joe Romenieckis’ January 29 article in Associations Now - Looking Beyond the Membership Numbers – highlights a common issue on the world of associations – Membership Count Myopia. Because we tend to manage what we measure, and. associations always measure membership count, we all too often get stuck on the count and forget the mission
JANUARY 5, 2016
Start something. conversation, a journal, a following, a community
Wanted: Virtual Volunteers (Yes You!)
JULY 3, 2013
A group of ASAE members are collaborating on a guide to help all associations harness the value of virtual volunteering. We are looking for virtual volunteers to help develop a virtual guide that will cover all aspects of recruiting and managing virtual volunteers
Are you being voluntold?
APRIL 26, 2013
April 26, 2013. The teenage daughter of a friend recently started volunteering for the local theater. As a budding theater major, she was excited to be where she could take in the inner workings of a stage production. Just a few weeks into it, however, her enthusiasm died. Two things happened…. First, the hours they wanted her to work conflicted with another commitment she had made at school.
2017 New Idea Search: #5 Out--Resolutions/In--Questolutions
DECEMBER 23, 2016
Whaaat? Well researchers have confirmed what we all know to be true: we don’t keep resolutions. Shift from statements to questions, and the results are far better. Add a twist: if we adopted the principal of phrasing our association’s problems or challenges, might we improve our success record
Guerilla Volunteering - Hunt or embrace?
JUNE 25, 2014
It’s a given that today''s members have the ability to go "guerrilla" – thanks in part to social technologies – to make significant contributions in unconventional ways. And we in associations can react one of two ways: channel our inner Jane Goodall or act like poachers. Lindy Dreyer and I called on our best Jane “impersonations” to encourage association pros in our #MMCCon session to think of guerrilla volunteers as extensions of our communities
#NVW2015 - The Gift of Time
APRIL 14, 2015
We continue our #NVW2015 celebration by thanking our volunteers for their time. ASAE estimated associations record nearly 200 million volunteer hours of community service*; add time on critical projects like association governance and professional mentoring. and that number skyrockets
Finding Micro-Volunteering Jobs to Offer
OCTOBER 17, 2016
Providing Micro-volunteering options is more than nice, its a critical if you want to build your organization's volunteer muscle, scout new talent and engage the busy boomer, the elusive Xer and the expressive millennial. Here's one approach to finding the right jobs
A quick shoutout to some awesome volunteers!
JUNE 26, 2014
Here’s a quick shout out to two of our association clients, Maryland Chapter of Public Relations Society of America and Maryland Recycling Network , both of whom just held their annual conferences. And what a success both had
20% Likelihood of Fatal Crash: Acceptable Risk?
MAY 3, 2014
Elizabeth Engel and I published a research paper last week about evidence-based decision-making (see [link] ). The paper offers a variety of insights regarding the role of data, value of new analytical tools, the importance of intuition in the decision-making process, etc. Whenever I finish a project like this, however, I invariably come away with a multitude of second thoughts and questions