Aaron Wolowiec

JANUARY 6, 2015

Thanks to PD nerds like me, in 2015 hotels should get a big financial boost. I touched on it last week in a post about MPI’s meetings forecast for 2015. As such, cybersecurity at hotels will become increasingly important for events and meetings in 2015.”. and the list goes on. First up: cybersecurity.

Price 100

Price Report Technology Class 100

Optimist Consulting

MARCH 30, 2015

82% expect their website to offer ‘self-service’ functionality to members. Yet I know from talking to my clients that delivering a user-friendly self-service experience for members can be difficult. We Are Social’s Digital, Social and Mobile in 2015. Below are the five things that stood out for me.

Survey 100

Survey Social Media Report Recruiting 100

Optimist Consulting

MARCH 30, 2015

82% expect their website to offer ‘self-service’ functionality to members. Yet I know from talking to my clients that delivering a user-friendly self-service experience for members can be difficult. We Are Social’s Digital, Social and Mobile in 2015. Below are the five things that stood out for me.

Survey 100

Survey Social Media Report Recruiting 100

Optimist Consulting

MARCH 30, 2015

82% expect their website to offer ‘self-service’ functionality to members. Yet I know from talking to my clients that delivering a user-friendly self-service experience for members can be difficult. We Are Social’s Digital, Social and Mobile in 2015. Below are the five things that stood out for me.

Survey 100

Survey Social Media Report Recruiting 100

.orgSource

MARCH 4, 2024

If your members are— Tired of the “same old, same old” product portfolio Turning to for-profit companies for professional development Looking for greater value and diversity in your services Losing interest in networking and in-person meetings —Now might be a good time to reimagine products, services, and pricing.

Strategy 88

Strategy Marketing Price Certificate 88

Nimble AMS

DECEMBER 20, 2023

Fíonta Recently, Nimble AMS began its partnership with Fíonta to offer an extensive suite of services, serving associations and achieving strategic objectives. Fíonta offers core implementation services for Nimble AMS and Salesforce, offering a dedicated team of experts to ensure the implementation is a success.

New York City 142

New York City Chicago New York Tips 142

Associations Now

APRIL 28, 2017

Gig, a new service that AAA is launching April 30 in California’s Bay Area, is designed to target a consumer segment that is likely to grow in importance in the coming years: the urban resident who doesn’t own a car. Recently, Fast Company revealed that AAA had launched a car-sharing service along the lines of Zipcar.

Oakland 58

Oakland Nevada Utah California 58

Associations Now

MARCH 21, 2016

billion last year on pet services, including boarding, exercising, grooming, pet-sitting, and training. Pet services, the industry’s largest growth sector, experienced a jump of 11.8 percent from 2014 to 2015. percent bump in 2015, to $14.28 Pet owners spent $5.41 One surprising area of decline?

Products 40

Products millennials Industry Course 40

Velvet Chainsaw

OCTOBER 17, 2014

Does customer service belong on social media or not? As the debate continues, take a look at how social media customer service may evolve over the next year within the hospitality industry. Social Media hospitality industry social media and customer service'

Social Media 40

Social Media Industry Conference Strategy 40

Associations Now

NOVEMBER 14, 2014

Here’s what a few organizations and companies are predicting that 2015 has on tap for meetings. 5 % The amount air travel costs will increase in 2015, according to MPI’s quarterly “Meetings Outlook” report. percent in 2015, the highest since 1984, giving hotel operators leverage to drive more aggressive pricing.

Report 40

Report Press Release Cost America 40

Associations Now

DECEMBER 5, 2014

The National Restaurant Association and the Specialty Food Association predict that Greek yogurt will be out, but local, fresh food is definitely in for foodies in 2015. This week, the National Restaurant Association and the Specialty Food Association released their lists of food trends to watch in 2015. to offbeat (cricket flour?).

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Colorado Newsletter Products Process 40

InternetAssociation

DECEMBER 3, 2020

Discord is emerging as one of the world’s most popular services where friends and communities connect, by text and voice and video. Discord was founded in 2015 to help people stay in touch with their various communities by integrating text, voice, and video communication services. Discord now hosts more than 13.5

DC 108

DC Video Washington Communications 108

Spark Consulting

JULY 14, 2015

. — PartnersInAssocMgt (@Partners_AMC) July 14, 2015. Brandon Robinson CAE (@bkke) July 14, 2015. By informal sharing – each lesson I learn I try to relate in a narrative to at least three other people #assnchat — Lowell Aplebaum, CAE (@Lowellmatthew) July 14, 2015. Karen Hansen (@hansenkarenm) July 14, 2015.

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Team Products Survey Association Management 150

Nimble AMS

JANUARY 15, 2024

Learn how the American Society for Surgery of the Hand (ASSH) uses innovative technology to boost their organization’s reputation by supporting member services and products. Let technology do the heavy lifting—leverage modern association management software to enhance the staff and member experience and build trust in your organization.

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Technology Software System Innovation 132

Associations Now

FEBRUARY 12, 2016

Instead of relying only on internal staff or a mix of staff and venue or destination teams to handle onsite customer service at meetings, some associations are asking attendees to volunteer. How associations staff that customer-service function is also considered. The good news: It benefits everyone involved.

Team 40

Team St. Louis San Francisco Missouri 40

Associations Now

OCTOBER 15, 2023

corporate C-suite roles are occupied by women, an 11-point jump from 2015, when the organizations began their annual survey. customer service). According to the latest Women in the Workplace report from McKinsey & Company and LeanIn.org, 28 percent of U.S.

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How To Report Survey Review 105

YourMembership

JANUARY 23, 2015

This month we’re focusing on trends and strategies for associations in 2015. We just released The Essential Guide to 2015 Association Management Trends , where we examine evolving technologies, changing member preferences and differences in generational values that pose management challenges for associations.

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Innovation Membership Management Analysis Recruiting 150

YourMembership

DECEMBER 11, 2014

Business services, construction and health care represented three of the four sectors with the strongest growth. This good news was echoed in the Manpower Employment Outlook Survey for Q1 2015 where 18,000 US employers reported a positive Net Employment Outlook, and almost 20% anticipated an increase in their staff levels during Q1 2015.

New York City 150

New York City New York Newsletter Social Media 150

Association Adviser

FEBRUARY 6, 2019

Timberlake Membership Software became Timberlake AMS Solutions after Naylor acquired the company in early 2015. Naylor entered the association management software space by acquiring Timberlake in January 2015. The Naylor AMS team continues to provide personalized, in-person service for every AMS client.

Directory 101

Directory Software Virginia Email Marketing 101

AMG

MAY 29, 2021

Throughout the last three decades, AMG has had the opportunity to work with dedicated community members, service providers and employees throughout the community whom we consider AMG family. For more than 20 years, Billie used her nurturing skills to assist AMG staff members and provide exemplary customer service to AMG community members.

Association Management 98

Association Management South Carolina North Carolina Charlotte 98

YourMembership

MAY 1, 2015

I just got back from a great week at Elevate 2015, CalSAE’s Annual Conference located this year in beautiful Lake Tahoe. Managing expectations and delivering content and services that are relevant and valuable will define the membership experience for this generation. You can view it below.

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millennials Social Media Member Engagement Leadership 150

YourMembership

FEBRUARY 20, 2015

Deliver high value content and services to members that align with the organization’s stated values. We are halfway through the first quarter of 2015 and I can honestly say that our focus on identifying and bringing to market the products and services that will enrich the lives of associations and their members has never been greater.

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Software Technology Member Engagement Products 150

Association Leaders

MAY 31, 2019

If you google “selfless leadership”, the second and third items are from 2015 and 2011 respectively. If you’d like more information on being a selfless leader or if you’re interested in professional management for your association, please contact CM Services’ President and Head Coach, Rick Church at rickc@cmservices.com.

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Leadership Maine Resources System 210

Higher Logic

AUGUST 29, 2019

For many software as a service (SaaS) companies, the delight phase is shared across multiple teams. Customers usually don’t take full advantage of products and services they’ve purchased. We provide self-service options through the community so they can still find the information they need.”. Create a Product Training Hub.

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Software Team Products Recruiting 192

Achurch

SEPTEMBER 16, 2020

Better Customer Service. Particularly for member or sales related organizations, delivering quality customer service is always top of mind. Achurch Consulting has been thinking about – and leveraging – these hidden gems of virtual offices since 2015. Ancillary Cost Savings. Please contact us for more information.

Tools 83

Tools Products Team Technology 83

Associations Now

SEPTEMBER 10, 2014

The James Zadroga 9/11 Health and Compensation Act—an extension and expansion of the September 11th Victim Compensation Fund of 2001 —is set to expire in two steps: the health program in October 2015 and the compensation program in October 2016. On Monday, a coalition that included New York City Mayor Bill de Blasio and Sen.

New York City 40

New York City Organization New York United States 40

Aaron Wolowiec

DECEMBER 30, 2014

2015 is nearly here. That’s understandable since it appears 2015 might be challenging for meetings and events. The report, developed in partnership with the Dallas Convention and Visitors Bureau , found that in general, costs in 2015 for event services are expected to rise, while budgets are expected to grow only slightly.

Fort Worth 100

Fort Worth Kentucky Dallas Oregon 100

Higher Logic

APRIL 11, 2019

For B2B Software-as-a-Service (SaaS) companies, investing in customer success isn’t optional – or, at least it shouldn’t be, at this stage in the game. Usage of CS platforms rose from 25% to 43% from 2015-2018 [ 2018 Customer Success Salary Report, Totango ]. Which begs the question…what took so long? It’s simple.

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Software Resources Strategy Tools 174

Associations Now

JANUARY 13, 2020

During his tenure, which began August 1, 2003, ASAE more than doubled its membership and developed a wealth of innovative products and services to benefit association professionals and their partners. In May 2015, he was recognized by the Boy Scouts of America as a Distinguished Eagle Scout.

Pennsylvania 98

Pennsylvania America Virginia DC 98

AssociationChat

SEPTEMBER 16, 2020

Meals: food and beverage service offered cafeteria-style with plastic partitions, masked and gloved attendants, and physically distant line service. Service lines were color-coded by corresponding table linens with staff to direct lines. Coffee service manned by hotel staff. Contact: Wendy W. Kavanagh, CAE.

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Georgia Tennessee Guidelines Survey 87

Spark Consulting

JULY 25, 2016

Lean startup is a development approach that requires articulating and testing assumptions, favors rapid experimentation over elaborate planning, relies on customer feedback over intuition, and encourages iterative design, all in the service of ensuring you’re investing in the right thing.

Innovation 150

Innovation Education Resources Products 150

Associations Now

FEBRUARY 28, 2020

When it comes to advertising your products or services, word-of-mouth is extremely beneficial. According to Nielsen’s Global Trust in Advertising report from 2015 , 83 percent of consumers completely or somewhat trust recommendations from people they know, and 66 percent said the same for reviews posted online.

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Review Software Strategy Marketing 133

Aptify

FEBRUARY 3, 2021

And being part of the Community Brands association suite of products makes for easy integrations and incorporation of additional software and services if needed. Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. About Digital.com.

Software 72

Software Review Directory Membership Management 72

Associations Now

AUGUST 24, 2017

For years, the food-service company Aramark has built a strong relationship with the Humane Society of the United States—a relationship that will take a new dimension this week. But perhaps it should be: The organization has a long and strong relationship with Aramark, one of the largest food-service corporations in the country.

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United States Maine Innovation Team 81

KiKi L'Italien's Acronym Soup

MARCH 24, 2015

The March 24, 2015 edition of Association Chat will focus on The Digital Organization - inspired by this great book. How has technology opened up new opportunities for more effective marketing, customer service, and even management? How does your org use social media to improve customer service? If it doesn''t, why not?

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Organization millennials Social Media Technology 100

Associations Now

JULY 24, 2019

billion in 2015. Meanwhile, California State Librarian Greg Lucas urged libraries in the state to stop using the service, saying that under the new terms of use, “the user surrenders to LinkedIn the power to share the information contained in a user profile with whoever LinkedIn wants.”. Lynda.com was acquired by LinkedIn for $1.5

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Library Connecticut California Committee 93

Virtual

JANUARY 20, 2016

The JDF, a Virtual client, was unveiled to the public in May 2015, and its first two projects, the 3MF Consortium and the Alliance for Open Media , have been successfully launched. For projects taking advantage of those additional services, JDF requests a small contribution to help fund JDF's overall operations that benefit all JDF projects.

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Organization Project Cost Industry 100