Monday, April 22, 2013

Tools to Access Current Education Topics

MSAE's Meeting Management Networking Group met to discuss Tools to Access Current Education Programs.  Here are the top takeaways and tools:
  • Education Evaluation Matrix - concept from Mary Byers from Race for Relevance, utilized by Aging Services of Minnesota. Download matrix. Customize each column with measurements important to your organization (use your own!) and rows with current education programs to be evaluated. When evaluating, assign the same number of 1's, 2's, 3's, 4's, 5's - mark 5's first, then 1's, 4's, 2's and 3's. Have your staff, board, members or whomever you'd like to complete the evaluation, then compile total rating. This process is great for evaluating current programs, forces you to rank programs and highlights high and low items. Then discuss how you can make 1's into 5's or decide if you keep. How can you make the 5's even better? The group really liked this evaluation but noted that it does not help to generate new education programs. Sample matrix completed. Aging Services of MN Recap with more helpful ideas to get you started.
  • Net Promoter Score - another helpful tool, great for evaluating speakers or meetings. Idea is that members/customers are either promoters (9-10), passives(7-8) or detractors(1-6). NPS = % of Promoters - % of Detractors. Article to get you started.
  • Thoughtfulness in evaluating education process - will increase response rate!
  • Ask forward thinking questions - such as, tell us what you want in the future, rank topics, etc.
Good luck with the process, let us know how it goes!

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