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Use a Chatbot to Answer Members’ FAQs

Associations Now

Those queries were in addition to the already high volume of calls and emails our global member service was receiving,” says Chrissy Jones, AICPA’s lead manager of communications and member engagement. “We And chat-based forms of communication are on the rise, especially with younger audiences. To do this, AICPA powered up a chatbot.

FAQ 86
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Conference Go/No-Go Decisions in a Pandemic

Velvet Chainsaw

We started out recommending that our clients communicate a go/no-go decision date two weeks prior to opening. Promise your community that you will update the website every two weeks leading up to that. Refunds and FAQs. Whatever options you provide, it is wise to put together a good FAQ page on your event website.

FAQ 112
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2024 Association Outlook: Embrace the Change

Association Freak

Revolutionizing Association Management with AI The advent of Artificial Intelligence (AI) has ushered in a new era for association management, offering unprecedented opportunities to enhance operational efficiency, member engagement, and personalized communication.

Revenue 72
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How to Drive Traffic to Your Community Using Social Media

Higher Logic

Video is a preferred method of communication for many. So why not make your community their home? Host videos within your community and then organize by topic and display them on web pages for members to easily find and watch. This creates value and gets more eyes on your community. What makes your community so great?

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Embrace the Future: How Associations Are Thriving in 2024

Association Freak

Revolutionizing Association Management with AI Artificial Intelligence (AI) has ushered in a new era of association management trends, offering unprecedented opportunities to enhance operational efficiency, member engagement, and personalized communication.

FAQ 72
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5 Tips for Staying Sane During Your Online Community System Migration

Higher Logic

The same is true for your new community. Before your members arrive, be sure to: Create an updated FAQ. If you didn’t have a community technical FAQ before, now’s your chance to create one. Just Remember: Getting Your Online Community Right is Worth It. If you did, update it based on the new platform.

System 156
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Why the SIU Alumni Association Got Rid of Its Paid Membership Model

Associations Now

Having a strong communication plan and increasing their involvement on campus helped smooth the transition and led to greater alumni engagement. Explaining the Why According to Hudgins, the group’s communication plan surrounding its decision to move away from a paid membership model needed to be spot on. We have a much broader reach.”