Remove dues services
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Three Data-Informed Strategies for Better Member Engagement

Association Analytics

Look to create new and innovative products and services for an underserved population in your membership. Looking at their internal dashboard they could see that those individuals weren’t engaging with the association due to a lack of available content. This helped to nurture and engage these members until they were eligible.

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How to Make Your AMS a Revenue Generator, not a Cost Center

MatrixG

I attend a lot of webinars and conferences about non-dues revenue, including Non Dues-A-Palooza. Yes, nearly every association uses their AMS to manage and process dues payments. So why isn’t your AMS part of YOUR association’s non-dues revenue strategy? This is a mistake. Hard to know. Where are the friction points?

Revenue 105
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Can Associations Be Part of the Climate Solution?

Spark Consulting

The climate crisis is (and is going to) impact our internal operations, our member-facing programs and services, and the industries and professions we exist to serve. Spoiler alert: this may also be related to the next Spark whitepaper, currently in process and due to be released later this year.)

Process 195
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Using Digital Waivers to Streamline Association Events

AMR Management Services

While some of this growth was due to market changes, associations say that members are excited to attend events in person, meet with fellow professionals, and get involved in… The post Using Digital Waivers to Streamline Association Events first appeared on AMR Management Services.

Report 94
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Association Brain Food: 4.12.24

Reid All About it

Building Brand Loyalty: Transforming Social Customer Service with AI (Social Media & AI Bootcamp Series 2024) Learn how social media is transforming customer service. Find out how to drive synergies at scale between social media and social customer service teams, and efficiencies with purpose-built AI. More info/register.

Revenue 210
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Community Association Management Industry Trends for 2024 

AvidXchange: Association Management

This is increasingly difficult as business costs rise due to inflation and other factors. Rather than pass these costs on to homeowners, community association managers are looking for ways to cut expenses in areas that won’t impact the level of service homeowners receive.

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7: Membership 101: Exit Surveys

Spark Consulting

“A customer service staff person was rude to me” is a good example of the second. Maybe your customer service team is under-staffed, or you’ve tasked them with responsibility (to fix problems) without authority (to actually do anything meaningful about problems). Example: “My employer stopped paying for my dues.”

Survey 221