Thu.Aug 08, 2019

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How to Give Your Customer Success Team Superpowers

Higher Logic

Is your customer success team burnt out? How about stressed? If the answer is yes, I’m not surprised. With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. Obviously, burnt-out customer success teams digging through disparate data sources and patching resources together for customers isn’t the ideal.

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Self-Care Strategies for Meetings Pros

Associations Now

Meeting planners have one of the most stressful jobs, which is why it’s important that they take care of themselves, even when they’re also taking care of attendees. Consider these three self-care strategies. I’m writing this post during my last day in the office before I head to Columbus for #ASAE19. I have a list of to-dos that I need to check off, so I can head to airport feeling confident that everything’s in the best shape it can be.

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Have You Heard of These Unique Membership Models?

Smooth The Path

Recently I learned about some fascinating membership structures and thought I’d share them in case you are considering a change in your membership. Membership dues only model. Members pay one big lump sum of dues, and then they have access to everything. They can download any or all of the training sessions; they can read the research; they can even attend the conference with just an RSVP.

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Why Associations Need to Actively Manage Growth

Association Success

Associations can narrow their strategic lens by better managing growth. A typical association will run conferences, develop publications and educational courses, provide online resources such as communities, and often be involved in government relations and standards work. These organizations face an extreme version of the challenge their for-profit counterparts face: in a commercial business, such diverse activity would often require many times the people associations have the ability to afford

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Ultimate Guide to Monetizing Association Member Education

Unlock More Profit and Smarter Packaging for Member Learning Every decision that goes into your learning monetization strategy matters for your association’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Daily Buzz: Introducing Generation Alpha

Associations Now

As millennials age and Generation Z hits adulthood, “Generation Alpha” enters the frame. Also: how human-centric marketing fosters member relationships. Move over, millennials. Generation Alpha is growing up—and fast. Born starting in 2010, Generation Alpha is the first generation born entirely in the 21st century. And though the oldest members are only 9 years old, this generation will shape the future.

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Boxing Groups Look at Safety Measures After Fighter Deaths

Associations Now

Concerns about brain damage and weight fluctuations, among other issues, are front of mind for boxing groups in the wake of two recent deaths of boxers just days after matches. Two tragedies in the world of boxing this summer have the sport’s major organizations considering changes. At the recent annual meeting of the Association of Boxing Commissions and Combative Sports (ABC), officials took a close look at the sport’s rules, with the goal of improving safety.

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Conference Circuit: Public Safety Communications

Associations Now

Rundown Attendees: 5,000 plus. Vendors: 275. Educational sessions: 100. APCO International’s Annual Conference & Expo begins this weekend in Baltimore. Attendance is expected to exceed 5,000. More than 5,000 public safety communications officials, including frontline telecommunicators and comm center managers, are headed to Baltimore to learn more about the industry’s newest technology, hear from speakers about trends and challenges, and get to know colleagues.

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ER Doctors Group Offers Member-Focused Resources, Support Following Shootings

Associations Now

As it’s done following prior mass shootings, the American College of Emergency Physicians is once again offering its members access to training and emotional-support tools after last weekend’s tragic events in El Paso and Dayton. After two mass shootings killed 31 people last weekend, the American College of Emergency Physicians stepped into action, immediately sending out resources to help its 40,000 members respond to active shooter incidents, offering support, and looking for ways to lead.

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What Will You Learn at #ASAE19? Here’s a Preview.

Associations Now

Fight the FOMO You don’t have to be in Columbus to join the #ASAE19 conversation. Follow the learning, networking, and fun—and let your colleagues hear from you from home—on Twitter , Facebook , and Instagram. Want a sneak peek at what’s in store at the 2019 ASAE Annual Meeting & Exposition, starting this weekend? Whether you’re traveling to Columbus or following along from home, tap into the learning with this reading list.

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2024 Association Survey Results Report

2024 Association Survey Results Report For the 10th year, association professionals across the U.S. and Canada provided a look at the inner workings of their organizations when they replied to GrowthZone’s annual survey. Read the 2024 survey results report to see how your association compares: Top Challenges Retention Rates Non-Renewal Reasons Automatic Renewals Reinstatement Strategies Member Engagement Changes & Strategies Why Members Join Non-Dues Revenue Sources Dues Increases, and more