What Customers Prefer (Friday Quote)
Jamie Notter
SEPTEMBER 12, 2014
'Today’s Friday Quote is from an article in Harvard Business Review by Darrell Rigby on the need to fuse the digital and brick-and-mortar operations of retail. It’s a useful reminder that organizations–still–are putting themselves at the center of the universe, and that’s not going to continue to pay off. Here we are, a quarter century into the digital revolution, yet many companies still agonize over whether to invest significant resources in digital capabilities.
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