Reducing Cognitive Load: The Best UX Design for Your Community Site
Higher Logic
FEBRUARY 8, 2016
Have you ever given up on using a website because it takes too much brainpower to figure it out? Or even find what it’s for? This happened to me last time I flew and tried to check in online. The problem: if I did give up, I wouldn’t have been able to get on the airplane. So I grumbled through the process and finally figured it out. Why was it so bad?
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