Online Video FAQ for New Nonprofit Managers
Wild Apricot Blog
NOVEMBER 23, 2008
First-time nonprofit managers can often use a bit of guidance from more experienced colleagues, as well as the answers to specific questions. The problem is, there just aren't enough mentors to go around, and perhaps this is especially so in the nonprofit sector where resources are stretched to the limit. What's the solution? Well, Third Sector New England believes it's found a partial solution at any rate.( read more
International Cleaning Supply Group Sweeps Australian Arm into the Fold
AUGUST 25, 2016
” The groups released an FAQ [PDF] noting some of the reasons for the merger—particularly NCSA’s limited resources and reliance on volunteer leadership to manage its benefits, annual meeting, and networking events. The world of cleaning supplies just got a bit simpler. The move was agreed upon unanimously by all attendees at NCSA’s annual meeting.
Lists As Part of Your Content Strategy: A Short List of Tips and Tools
Beth Kanter's Blog
SEPTEMBER 26, 2013
A list of questions : These are typically called “FAQ” or frequently asked questions and are a standard category of web site content. What I love about FAQs is that you can easily transform them in Social FAQ s by adding real questions asked by your audience. Photo by Andrew Watt. I’m a list maker! And, lists are easy to create. List of Content Ideas.
How Should You Measure Your Community's Engagement and Satisfaction?
NOVEMBER 30, 2016
Creating content (blogs, FAQs, white papers, webinars). If you feel like you’re caught trying to go upstream in a surging metrics river, you’re not alone. But we do have to measure our community activity and member behavior to get a handle on customer satisfaction. The health of a community is dependent on the health of customers’ interactions and feedback. Examples of an engaged member.
Community Management Hack: Create a Community Handbook
AUGUST 30, 2016
Start with some basic background and history and fold in some Staff and Member FAQs. Comb your sent folder and your community site for those FAQs, Code of Conduct, and special instructions for volunteers or super users. There's a lot of talk about succession planning these days, as it's becoming more and more common for people to change jobs every few years or so. Organize!
Accessibility for All: Toolkit Ensures Better Meetings For Every Attendee
AUGUST 26, 2016
With that same idea in mind of providing people with lots of information and ensuring all attendees have the best onsite experience possible, earlier this week the Event Service Professionals Association (ESPA) introduced a new resource called “Project Access: Accessible Meetings FAQs.”. In other words, we get inundated with information—but I mean that in the best way possible!
7 Social Media Toolsets for 2016 by @jeremycaplan
Beth Kanter's Blog
JUNE 24, 2015
Format: He has organized this resource in a Google document — his slides, FAQ, and links are on one page. Jeremy Caplan is the Director of Education, Tow-Knight Center Entrepreneurial Journalism and an amazing teacher. I’ve never met him face-to-face, but I’ve learned some much from reading and using his curated instructional materials. Most are free or low cost.
What You Need to Know Before You Install Facebook's Messenger App
JULY 29, 2014
This is the sole reason they give in their FAQs about the change: Why is this changing? This morning when I logged onto Facebook (yes, still trying to break the habit), several friends were talking about Facebook forcing users to install Facebook messenger. Messenger is much faster. You’ll get new messages instantly and can reply right away. Oh, Facebook.you amuse me so. Image credit ).
Volunteer Management & Onboarding Best Practices
NOVEMBER 3, 2016
Think of it like making an FAQ for your event. Volunteers are integral to the success of most association-hosted events. However, it can be time consuming to get your volunteers up-to-speed, monitor them, and collect their feedback. Que the hair-pulling. Using some of the strategies we use at SilkStart , I’ve created a framework to help you onboard your volunteers efficiently. My experience.
Social CRM Use Case 3: Optimize and socialize your member services
NOVEMBER 3, 2011
on Facebook, there is a process in place and a standard FAQ to point not just that individual to, but anyone else who might be lurking on the Facebook page and wondering the same thing. Here’s the third of a series of blog posts for Avectra on the use cases – including four completely new ones – and we want to hear from you if these are possible for YOUR association.
Why and How You Should Get Proactive About Customer Service
MAY 4, 2015
Upgrading From FAQs to Proactive Advice. These include supplementing documented FAQs with updated information culled from user-generated discussion forums, training virtual agents to support more natural conversations and using analytics tools to track the effectiveness of knowledge usage. This puts customer service front-and-center in today’s marketplace. Industry Insider
Resources for Small Staff Associations
APRIL 20, 2016
Good for FAQs on how to use your website, member profiles, etc. This post originally appeared on Mizz Information. ————-. This is a list of free or cheap web, social media, marketing and design resources that I presented in my session, 20 Tools to Help You MacGyver Your Small Association’s Communications, at YourMembership Xperience 2016. Here it is. WEB/ANALYTICS.
Exhibitor Priority Points System that Rewards Loyalty
SEPTEMBER 29, 2016
No matter what priority-points system you adopt, be sure to create documents that describe how it works and FAQs. Your Points System Should Influence Current Spend Decisions. Like any storefront business, exhibitor booth selection is heavily influence by three factors: location, location, location. Most trade-show organizers use a priority-points system to help determine the order of booth-space selection for next year’s expo and their system has been in place for quite a while. Here’s how it works: 1. Recency. It only cares about my loyalty and spend this year. Partnership.
Eight Terribly Common Association Breaches And Breakdowns
NOVEMBER 10, 2014
FAQs and automated answering systems serve as replacements for customer service. One size fits all FAQs will not help build desired loyalty. Sadly, and all too commonly, many associations appear to suffer from the equivalent of attention deficit disorder. If you know someone with ADD, you know what happens when s/he exerts energy in the absence of focus, goals and vision.
Friday Buzz: Another Take on Association Content Marketing
JUNE 20, 2014
FAQ from @Informz on the Canadian Anti-Spam Legislation (CASL) taking effect 7/1. A couple of months back, association-focused email firm Informz wrote a nice roundup of what you should know about the new law , and it might be worth looking at its FAQ to ensure you’re ready for the changes—before they come back to bite you. (ht “Done. Agree? Disagree? Oh, Canada.
American Bankers Association Discloses Data Breach
OCTOBER 5, 2015
An FAQ from ABA says they “have seen no evidence that the hacker has also accessed credit card or other personal financial information.” Right as National Cybersecurity Awareness Month began, the American Bankers Association announced it had been hit by a malicious intrusion that targeted member online purchases and event transactions. Why was the ABA a hacking target?
Growth Hacking Your Community with Vanessa DiMauro
NOVEMBER 19, 2015
The basics include a welcome program and onboarding process, programmatic outreach, access to support documents and a robust FAQ section. The importance of the community builder within an organization has grown tremendously. Studies show that these “knowledge workers” have a burn out rate that’s 40 times higher than most other white collar professionals. Growth hacking will help. and M.A.
Dollar a Day: New Startup Turns Nonprofit Donations Into Discovery
OCTOBER 20, 2014
Learn more at the organization’s FAQ page. Looking to Join In? The recently launched nonprofit platform Dollar a Day, which has the backing of Kickstarter’s former CEO and current chairman, hopes to make it easy for the public to discover new nonprofits worthy of help. If you’re not familiar with the work of Baby Buggy , Dollar a Day would be happy to introduce you.).
How To Design a Digital Badge Strategy
DECEMBER 6, 2016
Open Badges FAQs via Mozilla OpenBadges. Dramatic changes have occurred in how learning is recognized, accredited and validated. Digital Badges are a part of these changes and are set to make a big impact on education and certification programs in 2017. More and more it is specific industry-recognized skills and experience that are most valued. Figure 1. Users: Who is your badge for? 2015).
Your Online Audience Deserves Better Than a Stream of Clickbait
JULY 1, 2014
“ ClickHole has one and only one core belief: All web content deserves to go viral,” the site’s owners state in a tongue-in-cheek FAQ. Cheap, eyeball-grabbing online content is good for traffic, but are traffic numbers really your goal? A new tool from Upworthy suggests that it’s time to rethink the online metrics we use. The internet needed a site like ClickHole.
#IFC2015: Viral Fundraising Campaigns One Year Later: What Can We Learn?
Beth Kanter's Blog
NOVEMBER 16, 2015
The ALS IceBucket Challenge in 2014 that raised over $115 million is well known to all, but this FAQ can help refresh your memory. Prepping for our Big Room Session at IFC. The reason is because the program is well curated – and the participants come from around the world and bring expertise and different lens to fundraising. Our session used the following structure. Fundraising
Accounting Groups to Members: Here’s Why We Should Team Up
NOVEMBER 3, 2015
This proposal would allow us to accelerate the development and delivery of resources relevant to our members and students, speak for the public interest with an even stronger voice, and help businesses and people succeed,” CIMA said in an FAQ on its website. They’re currently pitching the idea to their members.
Where Membership and Culture Meet
JANUARY 7, 2015
You could prepare staff with membership FAQs in advance of annual renewal season [ASAE login required]. Changing organizational culture is a difficult job, but associations are in a special position to influence culture—the 2014 Merriam-Webster Word of the Year—among both staff and members. That might strike you as a particularly ho-hum word. (It It did for me, at least.)
Top-Level Domains as a Member Benefit? Ask Your.Realtor
NOVEMBER 5, 2013
An FAQ page on its website lays out the details of the program. A TLD for NGOs Nongovernmental organizations looking to stand out with a new top-level domain (TLD) might consider the new.NGO or.ONG , which the Public Interest Registry (PIR) is working on launching soon. PIR is the keeper of the familiar.org TLD.) Sign up for an expression of interest on PIR’s website.
What You Need to Know Before You Install Facebook’s Messenger App
AUGUST 13, 2014
This is the sole reason they give in their FAQs about the change: Why is this changing? This post originally appeared on Mizz Information. ———— This morning when I logged onto Facebook (yes, still trying to break the habit), several friends were talking about Facebook forcing users to install Facebook messenger. Messenger is much faster. As is, of course, their right.
How Much? Costs to Manage Your Reputation
APRIL 3, 2012
F.A.Q. Several nonprofit organizations have had their reputations tarnished recently. The National Restaurant Association had its 15 minutes of fame via Herman Cain. Susan G. Komen for the Cure is still reeling from its decision to defund Planned Parenthood. Sandusky. Unfavorable media coverage is every organization’s worst nightmare. The site details the costs associated with the scandal.
Are You a Woman Entrepreneur in Digital News?
FEBRUARY 3, 2012
View the application FAQ and apply here. We don’t normally post press releases here, but this grant opportunity sounds amazing. Please share with your networks! *. For immediate release. January 31, 2012. For more information: Nadine Hoffman. 202) 496-1992. newmediagrants[at]iwmf.org. The International W omen’s Media Foundation Seeks Applications for the 2012 Women Entrepreneurs in the Digital News Frontier Grant Program. Applicants can be full-time, part-time or freelance women news media professionals based in the U.S. . Funding is available for start-ups only. Date-specific
Robust Collaboration Tools to Empower the Modern Social Media Marketing Team
AUGUST 19, 2014
The service integrates major social network allowing seamless sharing and interactions with users online and a few other apps that compound its capabilities with file and desktop sharing, moderated chats, digital whiteboards, real-time translation, audio and video conferencing and polling and FAQ sessions and a ton of other features. ClickMeeting. Nimble. Freedcamp. A fine addition. Podio.
Why Measuring Diversity Matters
APRIL 22, 2013
A FAQ has some additional information.). The first step in addressing diversity is talking openly about it. That’s where leaders—and ASAE’s Association Inclusion Index—come in. An overwhelming majority of organizations have minorities on their boards at a rate of 25 percent or less. Nearly 40 percent of associations have no minorities on their boards at all.
PLATFORM Collapses: Speakers Group Scraps Name Change After Outcry
JULY 14, 2014
The association’s FAQ on the changes noted that the new name was intended “to be a more inclusive brand for the speaking profession.” After announcing a rebranding this month, the National Speakers Association backed away from the move in the face of criticism from members, who objected to the new name and pointed out that a professional speaker had prior claim to it.
Academic Group Grapples With Ongoing Backlash Against Israel Boycott
OCTOBER 23, 2014
An Issue of Wording Another wrinkle related to the boycott arose in recent days: Washington Post blogger Eugene Kontorovich noted that the American Studies Association had recently changed the wording of its Israeli academic boycott FAQ , which he wrote was the association “recharacterizing their policy to avoid civil rights problems.”
Meetings Groups Merge To Further Sustainability In The Events Industry
MARCH 1, 2016
We envision “GMIC—A Council of CIC,” to be the place for these entities to come together and for GMIC to be the go-to resource for neutral and credible sustainability resources, information, and community for the broader event industry,” GMIC stated in a list of FAQs about the merger on its website.
Association Social Media: American Diabetes Association
NOVEMBER 5, 2014
I have a robust resource for answering FAQs on social media, but if something new arises, I triage it with the appropriate staff member before responding. ———— In today’s interview, we’re excited to have with us Anna Baker, Senior Manager, Communications & Social Media at the American Diabetes Association. . Who do you report to? . We’ve done so many!
Retail Associations Demand That Visa Fix Flawed EMV Rollout
NOVEMBER 18, 2016
In a related FAQ, the agency notes that payment-card networks don’t comply with the Electronic Fund Transfer Act if the new payment terminals installed in retail stores require that payments are routed through a specific payment processor. “A Earlier this month, the Fed added to its website new comments specific to the EMV transition.
ICANN Launches Trademark Protection Program for Domains
MARCH 26, 2013
“The verified data in the Trademark Clearinghouse will be used to support both Trademark Claims and Sunrise Services, required in all new gTLDs,” the group notes on its FAQ page. We’ve been telling brand owners it’s not that expensive to protect themselves and they ought to do it. Such a system would have grown clunky as new domains launched en masse.
Social Media Roundup: Give Your Event’s Website the Star Treatment
JANUARY 16, 2014
Give them the basics (when and where—think FAQ). Make your event’s website as awesome as the event itself. Plus: how to deal with bullies in the workplace. Think of your website as your association’s sidekick—and your event’s glued-at-the-hip partner. A well-built, easy-to-use site can be your ticket to a surge in attendee sign-up. Need some tips? BizBash has 10 of them. ht @ ceVoke ).
10 leading membership organisations and their approach to website UX
JANUARY 26, 2017
The report suggests that the sites reviewed could offer more online form ‘prompts’ and FAQ sections. I recently came across Pedalo’s report which examines user experience (UX) on UK membership body sites and thought I would share some of the insights. Here is what I learned from the report: Organisations are delivering a good online joining experience. Website security is lacking.
5 Ways to Prepare Your Staff for Your Next Big Meeting
JULY 26, 2013
If associations don’t have the capacity to produce something this elaborate, perhaps a FAQ sheet is a good place to start. Part of your preparation for any large meeting should be making sure your association’s staff has the info they need to support the event either onsite or back in the office. Here are some ways to make that happen. Seven days. Hold a pep rally.
Keep Members Coming Back
FEBRUARY 9, 2012
Include an FAQ page with detailed information on how members can make the most out of their membership: what features are available, when/where are meetings, how can they connect with other members, etc. Membership Software Association Management Software. Solutions. Associations. Nonprofits + Foundations. Chambers + EDCs. Corporate + Social. Education + Alumni. Advantages. Branding. Control. Add-On Products. Support. Pricing. Company. News + Press. Customers. Technology. Management Team. Partner Programs. Corporate Responsibility. Inside YM. Careers. Contact. YourMembership.com Blog.
Roundup: Associations React to British Brexit “Yes” Vote
JUNE 24, 2016
“Until the UK officially leaves the EU, not sooner than two years’ time, there will be no changes to holiday arrangements,” ABTA said in an FAQ released Friday. The decision by the United Kingdom to leave the European Union, which came about in a close vote, has many groups pondering their industries’ future without the EU’s backing.