Higher Logic

OCTOBER 9, 2015

Customers’ and members’ voices are louder, easier to find and responsible for making organizations a lot more human. Customers and members have always been talking, but organizations haven’t always made a point to listen. The customer or member’s role in an organization is rapidly expanding. People like talking to each other.

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Organization Library Survey millennials 120

Higher Logic

FEBRUARY 15, 2022

In SaaS, ISO 27001 certification (International Organization for Standardization) is paramount. The post ISO 27001 Certification: Spot the Real Thing appeared first on Higher Logic. Here at Higher Logic, security measures are a component of our day-to-day tasks and span everything we do. Our ISO 27001 Certification is something.

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Certificate Organization Report 317

Higher Logic

MAY 11, 2020

The backing of G2 and our customers proves we’re achieving our mission: Making organizations successful by bringing them closer to their customers through meaningful interactions and powerful insights. How Our Customers Use Community to Transform Their Organizations. Access the full G2 Spring 2020 Grid® Report below.

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Review Blended Learning Software Products 287

Higher Logic

DECEMBER 16, 2020

Online communities are all around us, connecting families, friends, neighborhoods, and finally, businesses: Branded online communities help organizations with everything from being more transparent to deflecting support cases. The Basics & Benefits appeared first on Higher Logic. The post What is an Online Community?

Organization 374

Organization Strategy 374

Higher Logic

JUNE 17, 2020

Their research helps us power the things we do with data-driven decisions and enables organizations to feel confident about adopting communities. Organizations have historically seen communities as having a siloed use case like deflecting costs for customer support or product innovation. And what does the data show?

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Cost Report Revenue Products 270

Higher Logic

JUNE 28, 2016

But will community help your entire organization? When your organization fully embraces an online community, bringing every single customer into the fray, the beneficial effects of community trickle down into ever aspect of the organization. So, how exactly do online communities make your entire organization better?

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Organization Products Cost Team 174

Higher Logic

NOVEMBER 29, 2021

With so much employee turnover, is your organization prepared for continuity with automation. A record 4.4 million employees quit their jobs in September 2021, a sign that The Great Resignation has no intention of slowing down. The post Continuity in the time of the Great Resignation appeared first on Higher Logic.

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Higher Logic

MAY 13, 2020

We’re most attached to the groups or organizations that we’re most involved in. These engagement tools not only benefit your members, but you will reap results across your organization – from member retention to events and staff efficiency. Community data points offer insights on how your organization can better help current members.

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Tools Communications Email Marketing Recruiting 296

Higher Logic

NOVEMBER 12, 2020

The benefits of building a community around your brand aren’t limited to a pandemic – forward-looking organizations were investing in online community engagement before COVID-19. The post Online Community Engagement is Essential: COVID-19 Makes That Clear appeared first on Higher Logic.

Organization 296

Organization 296

Higher Logic

APRIL 14, 2020

We spoke with a few of those customers to hear more about their initiatives, and we're sharing a few of these observations with you, to encourage you and maybe inspire some ideas for your own organization. It’s important that our organization support the profession as a whole during this difficult time.

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Library Austin eBook Learning Management System 318

Higher Logic

FEBRUARY 27, 2020

Communities are becoming a staple for healthy organizations to reach and interact with their customers and members, but they can be hard to navigate. Where Community Fits in My Organization. Community used to be just an appendage at many organizations, but today, it’s become a big part of a healthy organization and its operations.

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millennials Content Tips Communications 207

Higher Logic

MAY 28, 2020

They joined us to share why they began their communities, and the benefits they believe community will create for their customers and their organization. We’re sharing those big ways a branded community benefits your customers and your organization. Communities Grow Customer Retention.

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eBook Software Maine Products 250

Higher Logic

OCTOBER 14, 2022

As we head to Vegas for TSIA World: ENVISION, the only gambling will be done at the tables because a purpose-built community is always the safe bet for your organization and customers. The post The Odds Are in Your Favor with a Purpose-Built Community appeared first on Higher Logic.

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Organization 177

Higher Logic

JUNE 13, 2019

Benefits of Community for Your Organization. Where Communities Fit into Organizations. Benefits of Community for Your Organization. On average, internal and external communities generate 6,469% ROI for organizations. Where Communities Fit into Organizations. Organizational Goals for Community. Community Ownership.

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Strategy Report Team Cost 195

Higher Logic

SEPTEMBER 10, 2020

Don’t miss out on the wide-ranging benefits a branded online customer community could have on your entire organization and customer experience. The post Why Every B2B Company Needs to Build a Branded Customer Community appeared first on Higher Logic.

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Organization Revenue Strategy 257

Higher Logic

JUNE 5, 2020

But before we dive into those stats and facts, don’t miss out: The Community Roundtable provides incredibly helpful analysis on three trends in the report, along with specific recommendations you can apply at your organization, all available in the full report below. Online Community Outcomes and Use Cases.

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Analysis Cost eBook Report 272

Higher Logic

DECEMBER 7, 2017

Their member engagement and technology strategies are cutting edge, which makes sense—they have a global member base, with over 1,600 organizations comprised of 40,000 individuals spanning 100 countries/territories. The data gathering process was also time consuming, especially if they wanted to spot check particular members or organizations.

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Analysis United States Member Engagement Strategy 252

Higher Logic

MAY 29, 2020

Your organization needs to bring in new members to meet revenue goals, and often, this includes increasing the young member base. The goal: If your organization offers certifications, continued education, or trainings as membership benefits, your leadership may want to boost involvement in these areas to grow non-dues revenue.

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Social Media Tools Member Engagement Revenue 254

Higher Logic

OCTOBER 5, 2016

For any organization, the importance of social media is right up there with any other marketing strategy. If your organization is on social media, you should be too. Help your organization gain traction. First, it’s going to help your organization. The answer is a resounding, YES. Become an industry thought leader.

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Social Media Industry Marketing Strategy 237

Higher Logic

JULY 12, 2016

Online communities aren’t just for enormous, multinational companies -- small organizations need them, too, just as much as the behemoths do. How do communities make sense for small organizations, where every decision -- big or small -- can make a huge difference in your bottom line? That’s where your community comes in. Two-in-one.

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Organization Tools Team System 120

Higher Logic

FEBRUARY 20, 2018

They bring competing organizations together to protect and promote entire industries, products, services, and workforces. But like other organizations, trade associations are going through a transition period. When individuals and organizations start getting more involved, deepen your relationship by enlisting champions.

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How To Technology Industry Resources 221

Higher Logic

AUGUST 1, 2019

In the survey, associations were asked to select “Which recruitment marketing channels get your organization the most new members?”. 69% of associations report that word-of-mouth recommendations get their organization the most new members (Membership Marketing Benchmarking Report, 2019). Word-of-Mouth Recommendations.

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Recruiting Recruitment Certificate Discount 195

Higher Logic

JUNE 9, 2020

One unfortunate result of COVID-19 is that organizations who have closed, had to do layoffs, or transition to work from home may have many emails addresses which aren’t being checked frequently or at all. For example, send at 7:18 am instead of 7 am because many organizations choose to send on the hour. Don’t send on the hour.

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Communications How To New York Guidelines 262

Higher Logic

MARCH 7, 2017

No matter what the community is for - customer support, ambassador programs, association member engagement or an employee intranet - it should be a place where many people in the organization comes together to support the community and learn from members. Breaking departmental and internal silos has a real, pertinent impact on organizations.

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Survey Team Marketing Content 214

Higher Logic

NOVEMBER 9, 2017

As a community grows and matures, it usually changes organically. But is that organic change going to serve your members and organization well in the future? They’re a win for your organization, because ambassadors recruit new members and spread information about your community. Increase revenue? Membership?

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Recruiting Recruitment Survey Revenue 198

Higher Logic

APRIL 24, 2018

It’s made them some of the more creative and efficient organizations we’ve ever seen. If your organization gives out awards for top members or your most involved advocates, you can easily use your volunteer software to accept nominees. Plus, it helps you identify new members who are interested in your organization at a local level.

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Tools Software Review Newsletter 225

Higher Logic

FEBRUARY 8, 2018

Creating personas is a valuable practice for many departments across organizations. This helps organizations deliver more personalized experiences, content, and solutions that are tailored to meet the needs of specific segments of your audience. What roles do they perform within their organizations? Involve Your Organization.

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Press Release Case Study Newsletter Content 184

Higher Logic

MAY 16, 2019

Your prospective members expect that your organization has transformed digitally just like all the other companies and brands they interact with. And members’ use of technology becomes part of how they experience your organization and membership itself. And you understand how it impacts your view of companies and organizations.

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Member Experience Technology Content Communications 196

Higher Logic

FEBRUARY 10, 2020

When our organizations are guided by end-user feedback, we’re more effective, we create more satisfied members and customers, and ideally, we increase our revenue. This could include new product features and enhancements or their member experience with your organization. The status options can be configured to meet your needs.

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Tools Review Products Member Experience 177

Higher Logic

DECEMBER 5, 2017

On this date GDPR will become law throughout the EU, affecting any organization that manages data for contacts within the Union. Any organization that processes or stores data about a person must have “provable consent” provided by that person. GDPR’s Privacy Protections. Right to be Forgotten. Right to be Forgotten.

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Email Marketing Guidelines Marketing Resources 196

Higher Logic

MARCH 6, 2018

It’s designed to help members get involved, make connections, and develop relationships with their peers and organizations. Then let your executives do what they do best – move your organization forward. Too many organizations see a community as just a box they need to check instead of a tool that can help their organization grow.

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How To eBook Software Library 266

Higher Logic

OCTOBER 31, 2017

Members of organizations today are tech savvy and expect their interactions with your organization to be easy and meaningful. To help organizations simplify their processes and stop the “torture,” consider a solution that takes into account these 3 C’s: Content , Commerce and Community.

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Process Social Media Content Committee 159

Higher Logic

MAY 22, 2018

But does that mean your organization really needs one? You want to invest your time and money into improvements that will bring value to your organization, and it’s not feasible to put them in to just any project. Every organization is different, with a special product, industry niche, or value proposition for its members.

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Library Resources Products Project 153

Higher Logic

JULY 5, 2018

Helping employees succeed and produce value for your organization is a universal objective for businesses, regardless of location, size or vertical. W hile technology has vastly improved to allow for this type of remote work, organizations are now struggling to keep their employees engaged and informed. Give employees a voice.

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LMS Content Education Team 136

Higher Logic

JANUARY 15, 2020

Most organizations only have one person assigned to work on community management, so it can sometimes feel like there’s no one to turn to in your organization. I met CEOs who were looking to start an online community for their organization. It’s so nice to put a face to a name after working online together throughout the year.

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Conference Products Marketing Communications 156

Higher Logic

OCTOBER 23, 2018

This is precisely why you can, and should , be addressing these top reasons members aren’t renewing: 37% of associations report l ack of engagement with the organization. I’m not telling you these problems will be quickly solved – they’ll require serious attention from your organization – but they can be solved.

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Tools eBook Report Learning Management System 258

Higher Logic

DECEMBER 12, 2017

Many organizations we’ve seen focus on getting new donations and thanking their donors, but they drop the ball when it comes to nurturing those donors over the long-term. Every organization acquires and interacts with donors differently, but here are three tips to help shape all donor engagement strategies. Stop Asking for Money.

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How To Project Tips Video 196