Spark Consulting

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Dump the Performance Review!

Spark Consulting

I’d add: If performance isn’t a determinant of pay in your organization (i.e., What if, in talking about any behavior/attitude/productivity issues that need addressing, the focus was on coming up with a plan to address them together (staff person, manager, team, organization)? Address it right away! To their faces?

Review 170
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“It’s About Delight”

Spark Consulting

What would the world look like for your organization and constituents if delight was your focus? So what have you done not to serve, not to handle, not to shut up, but to delight your members lately? When – if ever – was the last time you even gave that concept consideration?

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9: Why Is Membership the Only Relationship?

Spark Consulting

People’s expectations of our organizations are influenced by their consumer experiences – mass customization and personalization, paying only for what you want, on demand services, subscription models, free and freemium models, and the sharing economy. We’re membership organizations. How have things changed?

Revenue 221
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Engagement: You’re Doing It Right!

Spark Consulting

One of the other hot topics on the engagement virtual panel Mary Byers had organized for the Veterinary Medical Association on April 22 was: Who’s doing member engagement well, and what can we learn from them?

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Engagement: What About Scoring?

Spark Consulting

Back before Maddie and I launched The No BS Guide to Digital Transformation , I had been writing a brief series on member engagement, inspired by serving on a virtual panel on engagement, organized by Mary Byers, for the Veterinary Medical Association. What did the organization that put on the event ask about in their event evaluation?

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Preview: The No BS Guide to Digital Transformation

Spark Consulting

Some of the topics we touched on in our wide-ranging conversation include: The significance of digital transformation for nonprofit organizations. I recently sat down (virtually) with Carol Hamilton of Grace Social Sector Consulting to talk about our findings for her Mission Impact podcast.

Project 195
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Q&A on D&I

Spark Consulting

Something short and simple, along the lines of: [Organization] is committed to ensuring a safe and welcoming environment for all participants at [event]. Alternatively: PLEASE CONTACT A MEMBER OF THE [organization] STAFF IMMEDIATELY. In fundraising organizations, it’s common for board service to come with a financial obligation.

Cost 210