Trending Sources

Should you remove negative reviews from your community?

Higher Logic

Hopefully the restaurant either sees your review and apologizes, or a future customer decides to eat somewhere else. According to Jay Baer’s book, Hug Your Haters , 80 percent of American consumers say they trust online reviews as much as personal recommendations. People are swayed by online reviews even if they don’t know the person who wrote it. What do you do?

Review: When Millennials Take Over

Spark Consulting

I recently had the opportunity to read a review copy of When Millennials Take Over , a new book by Jamie Notter and Maddie Grant of Culture That Works designed to help us get past the freak out and to a “ridiculously optimistic” view of the future of work. “Every 20 years or so, a new generation enters the workforce, and the rest of us, quite frankly, freak out about it.”

Understanding B2B Online Reviews


Obtaining online reviews as a B2B industry or organization is not quite as easy or common as it is for your typical B2C business. Especially for those businesses who engage their audience or consumers through social media, online reviews can be fairly easy to acquire. Online reviews made on social media can reach a very large audience and be spread quickly. Respond to Reviews.

Still Struggling with Performance Reviews

Jamie Notter

I’ve recently come across another battery of articles full of fist-shaking at performance reviews. Microsoft just dumped its “forced ranking” policy , although apparently Yahoo just added it , and Adobe has gotten rid of performance reviews altogether! How is it possible that we have advanced this far as a society, yet we can’t figure out performance reviews?

Book Review: Joy, Inc.

Jamie Notter

Joy, Inc.: How We Built A Workplace People Love. by Richard Sheridan. Portfolio/Penguin, 2013. This book is by Richard Sheridan, who is the CEO of Menlo Innovations , a software company in Ann Arbor, Michigan. They’ve been covered by Inc. , Yes, they believe in collaboration so strongly that they have people write code in pairs, sharing one mouse/keyboard. All the time. Quickly.

Book Review: Fierce Loyalty

Jamie Notter

I’m halfway through several good business books right now, but I was able to squeeze in a small but very good book this week that is worthy of a review. Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities. by Sarah Robinson. Hayfield Publishing, 2012. We all want community. We want fiercely loyal customers or members. Except you can. Books and Reading

Share Your Members’ “Year in Review”

Associations Now

Businesses like Marriott, Spotify, and Facebook are using “year in review” campaigns to connect and engage with users, customers, and members. One example, says Peggy Hoffman, CAE, president of Mariner Management and Marketing, is the “member year in review” note. From an engagement perspective, the ‘year in review’ note is a great opportunity for associations,” she says.

Think Check-Ins, Not Performance Reviews

Associations Now

Annual performance reviews are dead. Last year Harvard Business Review highlighted Deloitte’s efforts to adopt a check-in format, which involved asking team leaders to hold weekly check-ins with employees. We don’t have time to slam on the breaks midway through the race to check all the systems in a lengthy review. Have you heard? But don’t fear!

Why the Performance Review Is Worth Saving

Associations Now

As brain-shatteringly hard-to-resolve mental challenges go, the employee performance review seems to be right up there with the trolley problem and the nature of consciousness. The changes they’ve made are motivated in part by shifts in the corporate world, where companies have experimented with dispensing with the performance review entirely. To me, it is much more productive.

Book Review: Delivering Happiness

Jamie Notter

Delivering Happiness: A Path to Profits, Passion, and Purpose. by Tony Hsieh. Business Plus, 2010. The online retailer Zappos is arguably the premiere poster-child for company culture in today’s business world. Zappos started selling shoes online in 1999, which was towards the end of the first dot-com bubble. Not only did Zappos survive the bubble’s burst, They managed to grow from $1.6

Book Review: Do Lead

Jamie Notter

Do Lead: Share your vision. Inspire others. Achieve the impossible. by Les McKeown. Do Book Co, 2014. In Chapter 3 of Humanize , Maddie and I take to task the authors, experts, and even “gurus” on the topic of leadership. In human organizations, we understand that leadership is actually the system’s capacity to shape its future. Les McKeown’s new book, Do Lead , takes a similar stance.

Scaling Up Excellence (Review)

Jamie Notter

I am particularly excited to review this book because I had the privilege to get an advance copy from the authors (it doesn’t actually go on sale until tomorrow). Scaling Up Excellence: Getting to More Without Settling for Less. By Robert I. Sutton and Huggy Rao. Crown Business, 2014. I have been a big fan of Bob Sutton for some time. Scaling Up did not disappoint. You get the picture.

People Powered Communities in 2015: Higher Logic's Year in Review

Higher Logic

The holidays are a great time to reflect on all of the year’s hard work, and what we’ve accomplished together in 2015. I’d like to brag about a few outstanding goals Higher Logic (and our clients!) achieved this year. Automation Rules.Ruled. Check out my favorites. Training. Volunteering Takes Community to the Next Level. Our New Community Management Team. Meet Jenny Taylor. Meet Lindsay Starke.

Book Review - Business Storytelling for Dummies

Association Subculture

I typically don''t do book reviews (especially for friends and colleagues) since I am not good at filtering myself and I don''t do puff pieces. The music is spectacular, and so is her voice, but it''s the story that just holds me in thrall. However, I made an exception for +LoriSilverman and I''m so glad I did. Writing a good story, like any other endeavor, takes effort.

Book Review: Leadership and Self-Deception

Jamie Notter

Leadership and Self-Deception: Getting Out of the Box. by the Arbinger Institute. Berrett-Koehler Publishers, Inc. This book argues that many problems we face internally in our organizations (conflict among employees or silos, nasty bosses, ineffective employees, etc.) can actually be traced back to some basic psychological defense mechanisms in all of us. I recommend this book.

Book Review: Small Giants

Jamie Notter

As you can see, this is not a new book–bordering on 10 years old–but it’s worth a review, because it has some really good ideas in it, backed by good research. Small Giants: Companies that Choose to Be Great Instead of Big. by Bo Burlingham. Portfolio, 2005. Shareholders demand growth. A couple of his conclusions were very interesting to me.

[Cool Infographic Friday] How Online Reviews Can Either Make or Break Your Business


Help your peers by adding a review of your technology for the former or the latter ! . Tip o’ the hat to Megan Arevalo for this good one ! By the way since were on the topic – Are you using an association management system or online community platform? photo credit). Cool Infographic Friday

The Case for Year-Round Performance Reviewing

Associations Now

Well-structured performance reviews are an important part of successful leadership. But how do you manage them, handle performance reviews for them, and, if it comes to it, let them go? Like many leaders, he found performance reviews time-consuming, potentially divisive, and perhaps not especially informative. But doing a deep dive only annually can neglect pressing issues.

Book Review: Social Media ROI

Jamie Notter

Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization. by Olivier Blanchard. Thankfully, the debate about whether or not social media is a “fad” is fading away, so now we can really focus on how social media is changing the way we work in organizations, and that is precisely what this book is all about. I think the companies that fight about it are going to fall behind.

December 2015 Update: A Year in Review

Wild Apricot Blog

If you’re like us, you’re using this time between the holidays to reflect on everything you’ve done this last year. At Wild Apricot, there’s so much that’s happened, it’s hard to pick what to talk about

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Book Review: Solving Tough Problems

Jamie Notter

Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities. by Adam Kahane (Berrett-Keohler, 2004). Adam Kahane was one of several incredibly smart and now famous people who worked for Royal Dutch Shell and developed the process known as “scenario planning” (or, alternatively, “scenario thinking”). The book he has written is short but powerful. We have a choice.

MemberClicks’ Year in Review: Highlights from 2016


We can’t believe another year is almost gone. Is it just us or did 2016 FLY by? Either way, it was a remarkable year, and one we’d like to reflect on. In fact, here are some of our favorite moments and memories from 2016: association management small staff association membership management Small Staff Chatter

Friday Buzz: Down With Performance Reviews?

Associations Now

Consultant Jamie Notter breaks down why dropping the ever-unpopular performance review is harder than it sounds. The performance review is starting to fall out of style, with some large companies getting rid of them entirely. But, he notes, “if you get rid of performance reviews, you still have to find a way to solve the problem they were intending to solve in the first place.”

2017 New Idea Search: #2 Member Year in Review


When the email arrived, I was curious. How did my year size up? Well, if the email had come from ASAE, it would have definitely looked way fuller! So naturally I thought, this would have been cool if my association had done this - an idea

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Book Review: Joan Garry’s Guide to Nonprofit Leadership

Beth Kanter's Blog

” I was honored to write a book blurb after reading an early draft, but my copy just arrived in the mail and wanted to share review on my blog as part of my preparation for doing an interview with her next week. Joan has been an executive director, board member, donor, and volunteer – so she brings to her consulting and educator practice so much perspective and wisdom. Books

No Paper Needed: Anthropology Association Builds New Review System

Associations Now

By building a new digital system intended to cut the time needed for academic reviews of books, the American Anthropological Association hopes to refine digital workflows and save money. Good news for anthropologists: Your peer-reviewing process is about to enter the 21st century. The Alfred P. Sloan Foundation will fund the endeavor. “The Alfred P.

A Four-Question Performance Review? Not So Fast.

Associations Now

A consulting firm’s new performance review process seems amazingly efficient. But a handful of questions alone won’t make for effective reviews. As awe-inspiring moments go, the claim that effective performance reviews can be reduced to four questions is comparable to the discovery of the Holy Grail or an airport gate with ample charger outlets. Not So Fast.

Review of Social Gravity by Joe Gerstandt and Jason Lauritsen

Jamie Notter

Book Review: Social Gravity. Review of Social Gravity by Joe Gerstandt and Jason Lauritsen | Humanize | Consulting. Speaking. About. Contact. Generations. Humanize. Books: Jamie Notter. Leadership insight.right when you need it. Posted March 5, 2012. in Books and Reading , Social Media - 1 comment. Tweet. Joe Gerstandt and Jason Lauritsen are two of my favorite people. They are consultants and speakers (like me), and they work around issues of diversity, HR, organization development (also like me). But that’s not why I like them. And now I know why! Be authentic.

3 surprising facts from PARN’s Professional Body Sector Review 2014

Optimist Consulting

I was delighted to attend the launch of PARN’s 2014 ‘ Professional Body Sector Review ’last week. It was hosted by the Royal Pharmaceutical Society in its 5 th floor conference suite; the views over the Thames were amazing. The report provides an overview of the sector, mixing research data with case studies. per year during 1950 – 1999, to 2.43 per year during 2000 – 2013. Hong Kong.

Clarity, Control, and Performance Reviews


Surprisingly enough, you can start with performance reviews. ” In the paper I explain some of the flaws in our industrial approach to performance reviews (specifically the way we link them to compensation) and outline a different approach that focuses on creating valuable, skilled, growing, and successful employees. Performance reviews are a great place to start.

Book Review: When Millennials Take Over and the Fluid Workplace

Beth Kanter's Blog

They’ve based their writing on an ongoing survey of Millennials in the workplace as well as an extensive research literature review. Click to purchase Kindle Version for 99 cents this week! I am knee deep in developing a peer learning program for Millennial leadership development in nonprofit organizations that is designed based on the research out there.

Have you written your Humanize review yet?


There are many good reviews on Amazon already, but here are some of our favorite blog reviews: Danny Brown, Director of Retention and Social Media at Jugnoo, Inc. Want more reviews? Les McKeown , bestselling author of Predictable Success and The Synergist Boston, MA, Nilofer Merchant , Harvard Business Review blogger and consultant, San Francisco, CA. Buy it.

Time to Review Your Membership Database?

Wild Apricot Blog

Wild Apricot has created a Guide to help small organizations identify your membership database needs; understand your options as well as offering tips and tools to help you make an informed software or system choice. membership records membership database management

Bill Could Protect Consumers Who Post Online Reviews

Associations Now

The Consumer Review Fairness Act of 2016, a bipartisan bill that passed the House earlier this month, could protect consumers if they post a review on Yelp or elsewhere that’s critical of a business or organization. In the era of user-generated reviews, online commenters take their five-star ratings and comments for granted. Here’s what you need to know.

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Book Review: The Knowing-Doing Gap

Jamie Notter

Book Review: The Knowing-Doing Gap. In fact, Pfeffer and Sutton have the distinction of being the only authors to be listed TWICE in our end-of-chapter “Must Read” sections (a review of Hard Facts, Dangerous Half-Truths, and Total Nonsense is on my list). Book Review: Social Gravity. Thanks for the review and recommendation, will definitely read that book. Great book review, just added it to my “must-read” list. Book Review: The Knowing-Doing Gap | Humanize | Consulting. Speaking. About. Contact. Generations. Humanize.

Book Review: Connecting to Change the World

Beth Kanter's Blog

Almost five years ago to the day, I was lucky enough to meet Peter Plastrik and Madeleine Taylor while I was Visiting Scholar at the Packard Foundation. Peter and Madeleine were the among the pioneers in writing about, designing, facilitating, and evaluating networks in the social impact space. What patterns can social media use reveal that provide strategic insight for network? Network Types.

Book Review: The Nonprofit Business Plan

Beth Kanter's Blog

After the presentation, we worked in small groups to review a couple of scenarios of nonprofit funding requests and whether or not a business plan should be requested and what to look for. Kathy Reich, Packard Foundation and Author David La Piana. One of the things that I love at the Packard Foundation is the learning culture. Some reflections from David here ). Is this new and unique?

Office of Personnel Management Drops Conference Review Process

Associations Now

OPM is ending its longtime practice of reviewing federal agencies’ conference attendance requests. Last week, the Office of Personnel Management, which has long reviewed agencies’ conference requests, announced that it would discontinue the practice, effective immediately, shifting responsibility for the review to the agencies themselves.

Book Review: Mindful Social Marketing by @jfouts

Beth Kanter's Blog

The holiday break is a great time to read books, both for work and just plan fun. Earlier this week, I read the recently published “ Mindful Social Marketing ” by colleague Janet Fouts. If you are doing social media for a nonprofit, this book is a must read. It is filled with great wisdom. We all want to feel valued and useful beyond just doing our job. Invest in your team.

Book Review - Humanize by Maddie Grant and Jamie Notter

Association Subculture

Book Review - Humanize by Maddie Grant and Jamie Notter. This is a book review of Humanize - How People-Centric Organizations Succeed in a Social World. There are plenty of great, detailed reviews already out there so here are the top five sentences that resonated here at the Association Subculture the most. Book Review - Humanize by Maddie Grant and Jamie N. Well said.