Aaron Wolowiec

FEBRUARY 24, 2015

When you are making your members happy with excellent customer service, it’s a perfect opportunity to ask if they know of anyone else who may have similar problems/needs that require excellent customer service,” the books says. You’ve got nothing to lose, and you just may find that your goal of increasing membership is attainable.

Survey 100

Survey Newsletter Marketing Social Media 100

Aaron Wolowiec

JANUARY 29, 2013

Ask how the company will charge for their service. Some event management companies are able to provide services such as audio/visual production, decor, rentals, etc. If they do not own or operate the equipment themselves, find out who are their partners in service. Do they have access to unique ideas and services for your event?

Event Planning 100

Event Planning Price Products Education 100

Aaron Wolowiec

SEPTEMBER 20, 2016

Probably not surprising (at least not considering my experience), networking and education are the top services provided by chapters. However, when ranking the effectiveness of chapters in delivering services, such as membership engagement and leadership development, there’s a gap.

America 199

America Michigan Report Education 199

Aaron Wolowiec

FEBRUARY 22, 2013

Kelly is a convention service manager at the Amway Grand Plaza Hotel. Following are a couple of tried and true tips guaranteed to help you communicate more effectively with your convention services manager. For example, I once worked with a planner who had very little experience in exhibition services. Kelly Van Dyke, CMP.

Communications 100

Communications Cost Conference Team 100

Aaron Wolowiec

AUGUST 14, 2013

You’ll have to trust me when I tell you: (a) This is neither my first nor my only disappointing meal service during this conference and (b) This is not all that unusual of an experience for me during most conferences. Whenever possible, suppliers should invest in regular staff and ongoing customer service training. And I wait.

Georgia 100

Georgia Products Class Event Planning 100

Aaron Wolowiec

MARCH 25, 2013

If you’re not familiar, Key Club International is the oldest and largest service program for high school students. It’s a completely student-led organization that teaches leadership through service to others. launching a new member product or service), do you have many of these same fears and concerns? Talking too quietly.

Michigan 100

Michigan Content Leadership Products 100

Aaron Wolowiec

JUNE 14, 2016

As markets grow, businesses will increasingly need the services associations provide, such as professional development, knowledge transfer, networking, education and professional certifications, according to Globalstrat , which recently released, “ 2016 Association Growth Global Trends Survey Report.”.

Strategy 167

Strategy Social Media America Survey 167

Aaron Wolowiec

MARCH 11, 2014

Data were collected through a supplement to the September 2013 Current Population Survey, sponsored by the Corporation for National and Community Service. This figure is the lowest since the bureau started the survey in 2002. Are you surprised by the findings of the BLS report?

millennials 100

millennials Survey Report Newsletter 100

Aaron Wolowiec

MARCH 8, 2016

It’s tempting to provide everything to everyone, but it’s much more effective to specialize in a few products and services. Key audiences include staff, board members and volunteers (internal messaging works well for this audience), those who might use products and services (think potential clients here, too) and potential donors.

Revenue 100

Revenue Leadership Communications Products 100

Aaron Wolowiec

OCTOBER 11, 2012

In my mind, there are really only two possible outcomes: Member learning is well-represented in the strategic plan, both as a core service of the organization and as an important revenue stream. [Insert Jeopardy " Think Music " here.]. What did you discover?

Analysis 100

Analysis Survey Education Revenue 100

Aaron Wolowiec

MARCH 9, 2015

Business associations came in second, spending more than $200 million on public relations, marketing and ad services. Does your association have an awesome success story to share, i.e. outreach or community service? By industry sector, energy and natural resources associations were the big spenders. 4 in PR spending.

America 100

America Social Media Directory Washington 100

Aaron Wolowiec

JUNE 14, 2016

As markets grow, businesses will increasingly need the services associations provide, such as professional development, knowledge transfer, networking, education and professional certifications, according to Globalstrat , which recently released, “ 2016 Association Growth Global Trends Survey Report.”.

Strategy 100

Strategy Social Media America Survey 100

Aaron Wolowiec

SEPTEMBER 20, 2016

Probably not surprising (at least not considering my experience), networking and education are the top services provided by chapters. However, when ranking the effectiveness of chapters in delivering services, such as membership engagement and leadership development, there’s a gap.

America 100

America Michigan Report Education 100

Aaron Wolowiec

JULY 15, 2014

From membership to events to publications, associations provide critical services to nearly all industries and professions – not just at home, but around the world. Good business acumen. Cultural appreciation. Just to name a few things. associations’ global strategies and international engagement.

America 100

America Revenue Strategy Report 100

Aaron Wolowiec

MAY 10, 2016

This means more than just promoting products and services; it means fostering conversation and building a community. It is an opportunity to amplify engaged communities around your brand, product or service. Nearly all event marketers – 88 percent – use social media to create event hype.

Social Media 100

Social Media Library Case Study Communications 100

Aaron Wolowiec

JANUARY 2, 2013

Whether you’re representing a CVB, a hotel, a consulting firm or a product/service provider, you’re bound to find the report – and its data, trends, tables and figures – incredibly helpful. And the report is equally valuable to suppliers.

Michigan 100

Michigan Atlanta Report Education 100

Aaron Wolowiec

MAY 5, 2015

Complimentary shuttle service may be provided (e.g., Securing a smaller room block makes it more difficult for the organization to gain favorable hotel services, concessions and function space both this year and in future years at new/different properties. fitness center or bottled water).

Discount 100

Discount Social Media Marketing Survey 100

Aaron Wolowiec

AUGUST 17, 2015

But do not be afraid to hoist your boxes overhead and with a casual tilt, dump the contents for a fresh perspective on your organization’s programs and services. Consider trying the same approach with your association’s programs and services. We recently did this with one of our association clients with fantastic success.

Organization 100

Organization Association Management Course Review 100

Aaron Wolowiec

JANUARY 5, 2016

Post-event fulfillment reports consistently rank at the top of sponsor lists in terms of the most valuable services provided by conference hosts. According to the 2012 IEG/Performance Research Sponsorship Decision-Makers Survey , fulfillment reports tied audience research as the most important service provided by conference hosts.

Report 100

Report Sample Conference Content 100

Aaron Wolowiec

DECEMBER 22, 2015

This year, some of the categories: best audio-visual provider; best caterer; best convention and visitors bureau; best college/university venue; best event rental company; best hotel with meeting/event space; and best service. Some of the topics: learning/how the brain learns; how to improve conferences and events; and membership.

Michigan 100

Michigan Metro Detroit Atlanta 100

Aaron Wolowiec

JULY 12, 2016

As one respondent said, “Associations will need to find services that can’t be provided by any other organization — such as professional credentials. The MGI report includes best practices, predictions and tips from association leaders who participated in the survey.

Certificate 140

Certificate Recruiting Recruitment Social Media 140

Aaron Wolowiec

JANUARY 28, 2014

The golden rule of marketing is to identify your target audiences , which are the groups of people who are most interested in your product or services. Or do you want to seek out the individuals who have the authority and responsibility to purchase products and services for their organizations?”. A good example: education tracks.

Revenue 100

Revenue Education Conference Content 100

Aaron Wolowiec

JULY 31, 2014

A: In addition to working for Event Garde, I also work full time as an overnight customer service manager, so the rest of my time is spent sleeping! Q & A with Jenny Hill, Database Coordinator. Q: What keeps you busy when you’re not working for Event Garde? Q: What’s your biggest vice? A: I enjoy watching TV.

Content 100

Content 100

Aaron Wolowiec

NOVEMBER 24, 2015

This methodology is built on that fact and structured to help you move as quickly and efficiently as possible from “here’s an interesting idea” to “here’s a program, product or service that we know – because we’ve been testing it all along the way – our audiences want, need, will use and will pay for.”. Some of your members will not be O.K.

Innovation 100

Innovation Resources Products Case Study 100

Aaron Wolowiec

AUGUST 3, 2016

What have you learned from your most memorable customer service experience (good, bad or ugly)? While I had a number of ideas for how associations might translate these core values into member-centric conference experiences, the session participants simply blew me away with the robust list they developed.

Conference 113

Conference Michigan Innovation Revenue 113

Aaron Wolowiec

SEPTEMBER 2, 2014

A: My partner, Selma, particularly if there was no WiFi or cell service. Q: If you could sit on a bench in a beautiful wooded area, next to whom would you likely be sitting on the bench, and why? With our busy schedules, I appreciate the opportunity from time to time to just disconnect and enjoy one another’s company.

Content 100

Content 100

Aaron Wolowiec

MAY 3, 2016

At this stage it’s time to implement new ideas/recommendations and sunset underperforming/mature programs, products and services. ASAE offers a three-step workbook for selecting and sunsetting association programs, products and services. The steps include building a team, deciding what is important and creating an efficient method.

Education 100

Education Newsletter Report Process 100

Aaron Wolowiec

AUGUST 3, 2016

What have you learned from your most memorable customer service experience (good, bad or ugly)? While I had a number of ideas for how associations might translate these core values into member-centric conference experiences, the session participants simply blew me away with the robust list they developed.

Conference 100

Conference Michigan Innovation Revenue 100

Aaron Wolowiec

MARCH 4, 2014

Donna Oser, director of executive search services, Michigan Association of School Boards. Whether or not you’ll be in Orlando, join the discussion on Twitter by following @aaronwolowiec , @scottoser and the hash tag #ideas14 LO1. The second Oser I’ll be speaking with is Donna Oser, CAE.

Michigan 100

Michigan Social Media Innovation Revenue 100

Aaron Wolowiec

JUNE 11, 2013

Conant, of Consultant Executives in Action and CRC Creative Consulting Services , will kick off the keynotes. Kelly Scholarship Fund, the MSAE Building Fund and Gryphon Place , a local dispute-resolution service provider. Proceeds from the auction will benefit the Kevin A. Genius Bars.

Michigan 100

Michigan Education Conference Technology 100

Aaron Wolowiec

NOVEMBER 11, 2014

Tied for second place were “to be seen as offering cutting-edge technology for members” and “to support an overall strategy to deliver more services online.” Many association professionals are embracing virtual events even before their members ask for them, and they’re doing so as part of an overall strategy built on online service.”.

Survey 100

Survey Cost Technology Revenue 100

Aaron Wolowiec

MARCH 3, 2015

Ask venue what other deliverables they would like to receive [perhaps association-related products and services] and do your best to share whatever you can. Encourage venue to host breakfast/lunch; during this time, a venue representative should be assigned to each round to meet and engage with participants.

Discount 100

Discount Class Social Media Price 100

Aaron Wolowiec

JULY 12, 2016

As one respondent said, “Associations will need to find services that can’t be provided by any other organization — such as professional credentials. The MGI report includes best practices, predictions and tips from association leaders who participated in the survey.

Certificate 100

Certificate Recruiting Recruitment Social Media 100

Aaron Wolowiec

DECEMBER 23, 2014

As sticky wickets go at associations, this is one of the stickiest, but it’s also among the most promising in terms of financial growth — and, even if you’d prefer to focus on mission more than money, it’s where the future members and users of your services are, particularly in the Middle East. Disengaged boards are a killer.

Leadership 100

Leadership Social Media Case Study Revenue 100

Aaron Wolowiec

JANUARY 12, 2016

From memberships to learning to partnerships, software and services provider Abila just released its predictions for associations in 2016. It’s a new year. New predictions. New trends. New successes. Of special interest? Learning and partnerships. Note our new tagline – Learn. Transfer.).

Certificate 100

Certificate Revenue System millennials 100

Aaron Wolowiec

JUNE 18, 2013

This year, we’re excited to offer two additional services. We’re providing a new service this year based on that concept, which will create a more comfortable experience for every ORGPRO participant. ORGPRO ambassadors. Have you ever seen someone with an “Ask Me?” button at a conference?

Michigan 100

Michigan Member Engagement Conference Tips 100

Aaron Wolowiec

JULY 2, 2013

I receive quick and courteous service. Different quality of service after the first year. My CSM responds to my email right away with a sense of urgency, even if it’s only to acknowledge he or she has received it and is working on it. My CSM does not get upset when we have last-minute changes. My CSM says “Yes, we can do that!”

Michigan 100

Michigan Communications Conference Cost 100