Chapter Chat

10 Warning Signs of a Chapter Network in Trouble

Chapter Chat

Anyone who’s lived with a dysfunctional kitchen knows how challenging it is to get a big meal on the table. Everything takes longer because ingredients and utensils aren’t handy. There’s only room for one person to work. The lighting is terrible. You’re cut off from your guests in the living room.

How to Decrease the Time Spent on Chapter Dues Processing

Chapter Chat

Is dues processing at your association a frustration for everyone involved? It can be a time-consuming ordeal for staff at National, and staff and volunteer leaders at chapters—a process that’s been done the same way as long as you can remember.

How to Prepare for a Chapter Restructuring

Chapter Chat

You’ve seen the warning signs. Your chapter network and your relationship with your chapters is in trouble. You know it’s time to make changes. After evaluating your existing chapter model and envisioning options for a new one, you’re ready to move forward.

What Does the Process of Chapter Restructuring Look Like?

Chapter Chat

When your association and chapters don’t have a true partnership, you each spend time focusing on things and fixing things you shouldn’t. Members are the ones who lose and eventually fade away. In our last post, we identified ten warning signs of a chapter network in trouble.

Is Auto-Renewal Membership a Good Option for YOUR Association, Chapters & Members?

Chapter Chat

Recap & Review – Why associations and their chapters should be thinking about auto-renewals (See our previous post in case you missed it). Your members live in a subscription economy.

Joint Membership: Why It’s the Special Sauce of the Association/Chapter Experience

Chapter Chat

Associations are appreciating their chapters more than ever. As the number and quality of online educational and networking opportunities continue to increase, chapters provide a unique professional experience for members.

How to Create a Data-Sharing Partnership with Chapters: Part 2

Chapter Chat

Ask any component relations professional to describe the worst possible relationship between an association and its chapters and you’re bound to hear the words “us vs. them.” When this mindset afflicts staff and leaders, everyone loses, including your members.

How to Create a Data-Sharing Partnership with Chapters: Part 1

Chapter Chat

Relationships are tricky. Chapters don’t like their national association looking over their shoulder like Big Brother. Or, nagging them with requests for data. But, the national association has to know which chapters need help or are at risk of failing. Or, which ones have success stories to share.

Are chapter volunteers burning out? Surveying chapter leaders could be a game-changer.

Chapter Chat

Volunteers are often the lifeline of associations, especially when it comes to the chapter and local levels. They take time out of their busy lives and dedicate it to your mission, to engage others and help your association be successful.

Implementing technology with chapters can be difficult, but it doesn’t have to be

Chapter Chat

So, you’ve been tasked with implementing new technology into your organization. You’ve created a committee of all the right people. You’ve chosen the technology that meets your needs after weeks, months or maybe even years of research (we’ve seen it…). …. Now what?

The Mystical World of Chapter ROI – Assessment Included

Chapter Chat

We continue to hear the same question being asked – are chapters worth it ? Our guts tell us yes, but having the numbers to prove it is much more challenging. It’s Not All Rainbows & Roses. Only 5% of associations calculate ROI*.

Lessons Learned from Leveraging Components

Chapter Chat

We had the pleasure of sitting down with Dresden Farrand, MPP, MPA, CAE, Director of Membership & Chapters at the Consortium for School Networking (CoSN).

Team 52

Are you an iMIS Superhero?

Chapter Chat

We’re looking forward to meeting a few iMIS Superheroes at the 10 th Annual NiUG Discovery Conference , September 26-28, 2016 in Baltimore, MD. NiUG Discovery is the most comprehensive iMIS conference in the country.

Billhighway Heads to the Capital for AMS Fest 2016

Chapter Chat

We’re excited to announce our participation in the popular technology conference AMS Fest , which will be held in Washington, D.C., September 15-16.

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Got chapters? Could this be the next trend?

Chapter Chat

There is no doubt that when an association has chapters, there is an added layer of complexity when it comes to operations, technology and processes. . We find ourselves consistently referencing a great session from the 2016 ASAE MM&C Conference and wanted to share it with you.

Chapter Takeaways from the 2016 ASAE Annual Meeting & Expo

Chapter Chat

Hopefully everyone has had some time to settle back into their daily routine after a great ASAE Annual Meeting & Expo! (We We know it can take forever to dig yourself out of those emails). As if life wasn’t hard enough, chapters have to come in and add more complexity to everything.

Walk a mile in your members’ shoes to identify areas for improvement.

YourMembership Blog

Your members’ needs and expectations are always changing. Are you doing all you can to give them a stellar experience? What better way to find out than to walk a (virtual) mile in their shoes? Creating member journey maps is an effective way to see your members’ experience from their point of view. Journey maps. The post Walk a mile in your members’ shoes to identify areas for improvement. appeared first on YourMembership. Membership & Marketing Member Engagement Member Retention

5 Reasons Your Executives Don’t Participate in Your Online Community (And How to Fix It)

Higher Logic

An online community is a tool. It’s designed to help members get involved, make connections, and develop relationships with their peers and organizations. Community professionals know that and are engaged in keeping the community active and getting other staff members involved.

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3 Questions to Ask Yourself Before Purchasing New Association Technology

Higher Logic

Purchasing new technology is a big undertaking. There are so many platforms on the market, how do you wade through your choices to find just one that fits your association? You need to choose carefully: find a vendor that will support you and software that makes employees’ jobs easier.

What’s the Difference Between Quantitative and Qualitative Community Data? (And When to Use Them)

Higher Logic

Customer data is one of the biggest advantages of online communities. As customers log in to your community, connect with peers, and start discussions, they not only become more engaged with your brand, they generate data on their needs, habits, and interests.

Could Your User Group Be the Key to Increasing Customer Retention?

Higher Logic

Gamification. Loyalty programs. Personal outreach. There are endless ways you could increase customer retention, most of which will probably have a positive impact on your bottom line. But how much impact will they have?

Digital badging: A win-win for associations and their learners.

YourMembership Blog

When working to build a learning program that’s unlike anything offered elsewhere, it’s imperative for association professionals to have a good grasp on generational shifts and new technology, as well as the ability to embrace change. As part of this endeavor, key trends should be evaluated to determine what value they bring to a specific. The post Digital badging: A win-win for associations and their learners. appeared first on YourMembership.

2018 eLearning Predictions: Updated Hype Curve

Web Courseworks Associations

This is our most popular Managing eLearning post every year, and by now we know you want to see the hype curve first. Here it is: Our 2018 eLearning predictions set in terms of Gartner’s hype cycle.

[Infographic] The Power of Audience Segmentation

Higher Logic

Good marketing delivers relevant content. Great marketing delivers personalized, timely content to the right people. So how can we get more personal with our audience and send them what they need? Audience segmentation is the key.

5 Unexpectedly Thoughtful Ways to Thank Your Association’s Volunteers

Higher Logic

Whether they’re in your office or working remotely, your association probably has volunteers contributing to projects every day.

The Idea Swap

Eric Lanke

I attended an educational conference last week and a wonderful thing happened to me there. I got a new idea. I don't know yet if it's a good idea or a bad idea. Maybe you can tell me. But that's not the point.

4 Challenges for Trade Associations and How to Tackle Them with Community

Higher Logic

We know the value of trade associations – they play a vital role in social and economic dialogue. They bring competing organizations together to protect and promote entire industries, products, services, and workforces.

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We Feed Our Own Whirlwinds

Eric Lanke

We had Chris McChesney speak at my association's Annual Conference a few weeks back. If you don't know who that is, he's one of the authors of The Four Disciplines of Execution , also know as 4DX.

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Run Your Next Welcome Reception Like an Apple Store

Eric Lanke

This week I reviewed the free e-book, Fueling Exceptional New Member Experiences , from Amanda Kaiser at Kaiser Insights and the Smooth the Path blog. My favorite part was the section that talked about the importance of making a positive first impression with new members.

The Evolution of Experience with Marketing Automation

Higher Logic

Stop me if you’ve heard this one: marketing automation will save you time and increase your engagement and efficiency. Okay, you’ve definitely heard that one, and it’s all true. The problem is you may not be getting to the biggest benefit that marketing automation has to offer: time.

A Century-Old Association Committed to Online Community and Data Analysis

Higher Logic

The Association to Advance Collegiate Schools of Business (AACSB) is more than a century old, but that doesn’t mean it relies on old technology.

8 Social Media Marketing Hacks to Ensure Success in 2018


Social media marketing is more than just regular publishing of content on social networking sites in the hope of growing an audience and ultimately making money. This is especially true for business organizations that want to open social media accounts today in an already crowded marketplace.

How Online Communities Help Teams Build a Culture of Collaboration

Higher Logic

According to the Harvard Business Review , before technology made it possible for companies and organizations to connect with large groups of colleagues and stakeholders anywhere in the world in real time, the average team size was around 20 people.

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4 Professional Services that Save Associations Time and Money

Higher Logic

There’s never enough time in the day, especially for association professionals. It’s common for association staff to wear multiple hats, consistently switching roles in order to get more done with fewer resources.

Membership 101: Should You Reward Novelty or Loyalty?

Spark Consulting

It’s a trick question! You should reward both. . Associations generally do a good job rewarding novelty. The new member gets the special rate. The first time attendee gets the unique badge ribbon and the exclusive reception with the board of directors and committee chairs.

Members Hire Customized Advocacy

Potomac Core

Members hire Customized Advocacy because they have no choice. They face turmoil driven by ever increasing new technologies , evolving consumer preferences , and political polarization.

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Connecting Brands, Clearing Inboxes, and Cultivating Employee Engagement with an Intranet Community

Higher Logic

Ascend Learning uses 12+ brands to deliver custom products and services to high-value industries like healthcare. They have over 1,000 employees with over 30 percent working remotely.

Debunking 5 Marketing Automation Myths

Higher Logic

In my quest to educate on marketing automation, I run across a lot of misconceptions. These take on a life of their own, and often feel like epic myths that would give Homer a run for his money. Someone always has a story about some other marketer, from some other organization, that had some sort of major difficulty or near catastrophe, caused by a malfunction of an automated campaign. Or they stumbled upon an unforeseen dead-end that prevented them from automating.

Community for Career Development: A Look Inside One NAVUG Community Member’s Journey

Higher Logic

"Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has." ~ Margaret Mead. I’m a member of NAVUG , an online community that is the epitome of Margaret Mead's statement.

Q&A: How to Prepare for the Global Data Protection Regulation (GDPR)

Higher Logic

Is your organization prepared for the Global Data Protection Regulation (GDPR)? This new E.U. legislation goes into effect on May 25, 2018. We recently hosted a webinar to detail what you need to know and how you can prepare*.

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