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Go Beyond Traditional Customer Experience

Higher Logic

When Apple opened its first store in 2001, experts predicted failure. There’s nothing like a GIF discussion to boost moral or redesigning your library to be a “Community Guru Corner” to revitalize an old feature. Would you rather receive computer support from a random tech person or from a genius ? But Apple proved them wrong.

Library 120
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PA Court Reporters Lend Fast Fingers to Flight 93 Oral History Project

Associations Now

PCRA recently joined forces with the National Park Service (NPS) Flight 93 National Memorial in an effort to paint the full picture of what happened in the skies over Shanksville, Pennsylvania, on the morning of September 11, 2001. “We

Project 40
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How Do You Solve a Problem Like Windows XP?

Associations Now

WiFi wasn’t even a mainstream technology when XP launched in August 2001; most people couldn’t live without it these days. available to nonprofits and public libraries for free. The downside?