Remove 2005 Remove Leadership Remove Revenue Remove Strategy
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Customer Journey Mapping 101: The What, Why, and How

Higher Logic

In 2005, Bain and Company released some staggering research : 80% of firms participating in the study said they deliver a superior experience , while only 8% of their customers agreed. This difference is called the “perception gap,” and we haven’t evolved much since 2005. Ensure or gain leadership buy-in. After: Display the map.

Review 149
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Association Hunger Games: Victory or Defeat?

Association Adviser

Consider the most common pitfalls associations face implementing strategy. According to a 2005 Harvard Business Review article, “Companies typically realize only about 60 percent of their strategy’s potential value because of defects and breakdowns in planning and execution.”. So, how does this translate to your organization?

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Steve Jobs and the Focus of the CEO

Jamie Notter

Leadership insight.right when you need it. in Leadership. The product starts valuing the great salesmen, because they’re the ones who can move the needle on revenues, not the product engineers and designers. The phrase that jumps out at me is “they’re the ones who can move the needle on revenues.”

Revenue 70
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The (Questionable) Value of Being the Authority

Jamie Notter

Leadership insight.right when you need it. They’re going to stick with their online encyclopedia and a set of educational curricula (which actually accounts for 85% of their revenue anyway…who knew?). Leadership. December 2005 (5). November 2005 (7). October 2005 (4). September 2005 (4).

Library 70
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Association Hunger Games: Victory or Defeat?

Aaron Wolowiec

Instead, the session was developed as a result of a conversation I overheard at last year’s conference describing the challenges associations often have implementing strategy they’ve either developed internally or in conjunction with a consultant. The resulting gap represents lost opportunities and revenue. Communicate.

Nashville 100
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Ignoring the Impossible

Jamie Notter

Leadership insight.right when you need it. They do $700 million in revenue a year, so this is not a small company. When it comes to management and leadership, I have no tolerance for the idea that something is impossible. Leadership. December 2005 (5). November 2005 (7). October 2005 (4). Consulting.

Review 70
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Moving From Free Rider to Engaged Member

Associations Now

The Senior Executives Association, which dedicates itself to serving federal leaders, is refocusing its membership strategy. That transition involves a new strategic plan, chapter growth, tiered membership, and partnerships to grow nondues revenue. Throughout his leadership, he saw a fundamental issue in how SEA served members.

Revenue 40