Member Engagement - Sharing Stories

Wild Apricot

As I was preparing a series of blog posts on member engagement and communications (the #1 issue facing organizations in 2011 according to our Blog Reader Survey), one of January's Nonprofit Blog Carnival posts - Nonprofits and Information: Sharing Our Stories - caught my attention. Are you keeping your members, volunteers or supporters informed? association fundraising association marketing member communication nonprofit non-profit Non-profit Communications nptech

Blogging Elsewhere: Early May 2011

Reid All About it

How do your members compare? The recipients are usually active long-time members who have ‘paid their dues.’ A New Association Position: Director of Member Engagement. What about your members? “Ubercoolz” Member Testimonials.

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Member Engagement and Retention

AssociCom

I’ve also noticed that many associations have a fair degree of churn in membership; they gain quite a few members each year, but they also lose quite a few. Interestingly, when they want to address membership growth, there is sometimes a tendency to focus on how to get more members, rather than on how to keep the members that they have. This onboarding process creates a sense of engagement for the new member. member engagement

You’ve Got to Read This: December 6, 2011

Reid All About it

You’d think more resources would be directed at keeping members engaged and satisfied, but no. While Eric Lanke was visiting one of his members, a manufacturing company, a simple sign on the wall provided a moment of clarity. Blogs are not dead!

Eric Lanke: Innovation Circle on Member Engagement

Eric Lanke

Member Engagement. Innovation Circle on Member Engagement. Im leading one on Member Engagement. My own focus on Member Engagement arises directly from the challenges facing my own association. Labels: Member Engagement. Eric Lanke.

Eric Lanke: Issues with Member Engagement

Eric Lanke

Member Engagement. Issues with Member Engagement. Ours is focused on member engagement, and you can get an overview of what it is and what were trying to achieve with it here. How do you use social media to engage members? Member Engagement. (9).

Membership Marketing Blog: The 2011 Membership Marketing.

Membership Marketing

Membership marketing – acquiring, engaging, upgrading, and renewing members – is the cornerstone for associations and relationship driven organizations. Speaking Engagements. Speaking Engagements. Tuesday, September 13, 2011. ▼ 2011. (29).

Engaging Younger Supporters

Wild Apricot

engagement member engagementMillennials are now the largest generation in American history. How is your organization embracing, recruiting and reaching out to this generation? read more ).

4 Ways to Leverage Word-of-Mouth Marketing Using Social Media

Wild Apricot

Word-of-mouth is a powerful tool, but how do you get your members and supporters to promote you online? association networking Facebook LinkedIn member engagement Social networkingHere are four ways that your followers and fans can promote your organization using social media.( read more ).

Using Video to Engage Members and Supporters

Wild Apricot

engagement member engagement Video YouTubeA Pew Report found that "71% of online Americans use video-sharing sites such as YouTube and Vimeo." Is it time your organization considered video? read more ).

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Keeping the Energy Alive Post-Conference ? Friday Fix

YourMembership Blog

Ideas to help you engage, empower and retain members. December 9th, 2011 | Posted in Membership Management. One Comment to “Keeping the Energy Alive Post-Conference – Friday Fix” David Sieg says: December 9, 2011 at 4:40 pm. Member Engagement + Retention. 1998–2011, YourMembership.com Inc. YourMembership.com® | The Complete Online Member Community® | Membership Management Software | Membership Software

Should You Offer a Member's Forum?

Wild Apricot

Should your organization offer a member's forum? It can provide a place for your members to virtually congregate, collaborate, discuss and share ideas and can offer your organization insight into your members' interests and needs.( association forum member communication member engagement

Membership Management Software + Social Networking

YourMembership Blog

Ideas to help you engage, empower and retain members. December 6th, 2011 | Posted in Social Media and Business Trends. What’s the point of social networking for member-centric organizations? Member Engagement + Retention.

Need Answers? Try an Online Survey

Wild Apricot

If you want to know what your members or supporters think - ask them through an online survey. member engagement surveysHere are some tips on how you can get feedback quickly and easily and types of online survey tools available.( read more ).

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The Future of Associations

YourMembership Blog

Ideas to help you engage, empower and retain members. December 21st, 2011 | Posted in Membership Management , Social Media and Business Trends. Social media has certainly changed what consumers/members expect from their experience. Member Engagement + Retention.

“Lights! Cameras! Interaction! 5 Internet TV Strategies for a New Era of Member Engagement

Association 20/20

Imagine your association or trade organization having its own television network full of “must-see” original series-based and niche programming which draws in a loyal audience of members, non-members and relevant stakeholders.

Eric Lanke: Why Innovation is Hard

Eric Lanke

Member Engagement. Monday, October 24, 2011. I see it as key to engaging with the next generation of members and to keeping pace with a quickly changing environment. Ive started bouncing them off members of my staff and the response has been positive.

The Three C's of Forums

Wild Apricot

forum member communication member engagement Wild ApricotYou can use a forum to promote online congregation and communication. But have you used it to crowdsource? read more ).

Appreciating Failure

YourMembership Blog

Ideas to help you engage, empower and retain members. December 22nd, 2011 | Posted in Social Media and Business Trends. Social media is done for your members and/or customers. Member Engagement + Retention. 1998–2011, YourMembership.com Inc.

Be Specific ? Friday Fix

YourMembership Blog

Ideas to help you engage, empower and retain members. December 23rd, 2011 | Posted in Social Media and Business Trends. Member Engagement + Retention. 1998–2011, YourMembership.com Inc. Membership Software Association Management Software. Solutions.

Eric Lanke: Which Committee Are You On?

Eric Lanke

Member Engagement. Monday, November 14, 2011. You see, I was a member of the committee he chaired. 8 comments: Jamie Notter November 15, 2011 10:21 AM So this post depresses me a bit. Reply Delete Eric Lanke November 15, 2011 3:20 PM It depressed me, too, Jamie.

Eric Lanke: Should Committees Report to the Board?

Eric Lanke

Member Engagement. Monday, September 26, 2011. These are all bodies designed to infuse the management practices of the association with the expertise and wisdom of association members themselves. Reply Delete Michael Long September 26, 2011 2:55 PM Good question Eric.

The Kindness of Strangers

AssociCom

Association communities can depend on “the kindness of strangers” to bring huge benefits to all association members. Association member engagement requires association member time which is a valuable commodity. Why should a member answer a question or make a comment?

Eric Lanke: Film Directing Lessons in Innovation and Leadership

Eric Lanke

Member Engagement. Monday, November 28, 2011. Ackerson November 28, 2011 3:42 PM Thank you, Eric, for taking the time to share your takeaways from the Coppola interview. Reply Delete Eric Lanke November 28, 2011 8:56 PM Thanks for the comment, Anne. ▼ 2011. (25).

Eric Lanke: Innovation Does Not Happen Online

Eric Lanke

Member Engagement. Monday, December 19, 2011. One thing that came out of our Innovation Summit in September 2011 were a handful of innovation networks. The one I joined is targeting member engagement and participatory decision-making as our collaborative subject.

Eric Lanke: Things I've Learned from Being a Board Member

Eric Lanke

Member Engagement. Monday, November 21, 2011. Things Ive Learned from Being a Board Member. Board members, in my mind, should demand it. 9 comments: Jeff De Cagna November 21, 2011 8:39 AM Eric, you have identified something that is a major concern for me as well.

Eric Lanke: The Giant Hairball of Complexity

Eric Lanke

Member Engagement. Monday, October 3, 2011. 5 comments: David McKnight October 3, 2011 11:47 AM Good post Eric. create engaging, compelling and relevant information/content/resource and 2) be able to deliver that content to members and the world anytime and on any device.

Eric Lanke: It's Not Innovation If It Only Serves You

Eric Lanke

Member Engagement. Monday, December 26, 2011. Its time our members entered the 21st century, anyway. And I suspected that our members had a need for those printed handouts that the innovative idea ignored. Member Engagement. (9). ▼ 2011. (25).

Eric Lanke: Race for Relevance is a Negotiating Position

Eric Lanke

Member Engagement. Monday, October 31, 2011. Rigorously define the member market. Reduce your board to five members. Patt, CAE November 1, 2011 1:28 PM Hey, Eric, I'll be watching for your continued thinking on this. Member Engagement. (9).

Eric Lanke: What Race for Relevance Inadvertently Taught Me.

Eric Lanke

Member Engagement. Monday, December 12, 2011. The generational issue is causing a sea change in join rates, volunteer engagement, and the value associations place on programs and services. Member Engagement. (9). ▼ 2011. (25). Eric Lanke.

Do Things Differently ? Friday Fix

YourMembership Blog

Ideas to help you engage, empower and retain members. December 16th, 2011 | Posted in Social Media and Business Trends. Take some time experiencing the other side and then appreciate the benefits of both because you have members who already do. Member Engagement + Retention. 1998–2011, YourMembership.com Inc. YourMembership.com® | The Complete Online Member Community® | Membership Management Software | Membership Software

8 Ways to Know Whether You Are Ready for an Online Community

AssociCom

Would it promote greater engagement between and with your members? In most online communities, only a small fraction of the active members contribute content. To get a community started you need to figure out who those core members are and turn them into your “community team.”. Are you producing a lot of documents that your members cannot find elsewhere? Do your members have specialized knowledge or expertise that would be valuable to others in the association?

Meme time! How are you going to change the world in 2012?

SocialFish

I also can’t wait to really dive into a year of deep social learning - I think this concept is crucially important for associations who want to get beyond being just relevant to their members.

Social Capital

AssociCom

At the end of the chapter “What Killed Civic Engagement? Could virtual/online communities be the social networks that revitalize civic engagement and social capital? “ member engagement Online Communities social networking Social CapitalThe term social capital gained popular currency when Robert Putnam wrote his book Bowling Alone – The Collapse and Revival of American Community.

BIG SOCIALFISH ANNOUNCEMENT

SocialFish

Quote from Rich Finstein, president of CommPartners : “Engagement is a learning imperative, and also a business imperative for associations.

Eric Lanke: Recipes for Innovation

Eric Lanke

Member Engagement. Monday, September 5, 2011. Member Engagement. (9). ▼ 2011. (25). Eric Lanke. Association executive and author. Pages. Leadership. Innovation. Generations. Books Read. Fiction. Recipes for Innovation. So heres a funny story.

Eric Lanke: Calling Everyone (Not Just Boomers): Which Battle Are.

Eric Lanke

Member Engagement. Monday, December 5, 2011. Patt, CAE December 9, 2011 1:35 PM Hey, Eric, interesting observation about the proliferation of not-for-profits, but its not primarily because of Boomers. Member Engagement. (9). ▼ 2011. (25).

Eric Lanke: Help the Customer Succeed

Eric Lanke

Member Engagement. Monday, October 10, 2011. One of the best parts of my job is getting out and visiting my members where they live and work. We are a trade association, so my members own or manage businesses, and most of their businesses are manufacturing companies.

Eric Lanke: Secrets of Innovation

Eric Lanke

Member Engagement. Monday, November 7, 2011. Like the association I work for, they are a manufacturing-based trade association, whose members buy components from my members. Member Engagement. (9). ▼ 2011. (25). Eric Lanke.

Social CRM Use Case 2: Socializing educational content for member retention

SocialFish

Socializing educational content for member retention. Members must log in to the community platform to participate in the webinar, and afterwards, they can access (and share and review!) None of this will work without top-notch educational content that your members want and need.