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Airline Quality Rating High in 2012, but So Are Passenger Complaints
Associations Now
APRIL 10, 2013
percent rise reported in 2012. Airline quality in 2012 declined only slightly from the previous year—in which quality ratings reached an all-time high—but customer complaints rose by roughly 20 percent, according to the “ 2013 Airline Quality Rating ” [PDF]. The rate of complaints in 2012 was 1.43 percent growth to $266.7
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