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Living in the Golden Age of Disruption

YourMembership

I’ll paraphrase here: if you can’t match the same type of programs or services being brought to market by these cutting edge disruptors, you had better design and deliver an over-the-top member experience to remain relevant to your members and prospective members alike. It is simply no longer possible to stand pat.

Austin 150
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5-Step Guide to Calculating Your Member Retention Rate

Higher Logic

They say knowledge is power and knowing your member retention rate is no exception. Improving member engagement is a tried and true method for increasing member retention and improving the member experience. Engagement tools help you maintain strong relationships with your current members.

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CXPA Elevates the Customer Experience with Community

Higher Logic

It’s a bustling organization that has exploded in growth over five years, with over 4,000 members worldwide. This incredible growth brought with it new questions for how to elevate the member experience and offer a more cohesive space for learning and expanding the field. Added over 1,200 new members in the last six months.

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Public Social Network or Private Online Community? 11 Tips to Guide Your Decision

Higher Logic

But if you’re an organization where customer or member engagement is high priority, retention is a major KPI, and your customers and members need the support of the organization and one another to succeed in their jobs, you’d get much more value out of a platform meant for online community.

Tips 136
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Association Brain Food: 10.6.23

Reid All About it

The writing has been on the wall for a long time—follow the link in the story to the 2014 memo written by a former ED. GrowthZone explains how to improve morale and reduce employee turnover by providing a more enjoyable, rewarding, and humane work experience. Association staff retention. More info/register. More info/register.

Revenue 256
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Social Media Roundup: Thinking About Tiered Membership

Associations Now

— Amanda Kaiser (@SmoothThePath) February 12, 2014. There are levels to this: There’s no problem with having membership rates that vary depending on what your members request. — Ungerboeck Software (@ungerboeck) February 12, 2014. How do you keep members interested, anyway? Motives to Membership.

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Why the Membership Professional Is a Rare Breed

Associations Now

In 2014, he characterized his role at ANSI as such: “I am the guy staff members don’t want to make eye contact with in the hallway. I’m constantly pestering staff about what they are doing for members.”