Higher Logic

AUGUST 29, 2019

Learn how to build your customer journey map with these seven online community touchpoints. Your online community can be the hub for all relevant documentation, content and videos, and peer groups to start new customers off on the right foot in this first phase of the customer journey. Streamline Customer Onboarding.

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Higher Logic

MAY 18, 2016

No matter which method you choose for deciding who can open a community and who can’t, you need to set up a rulebook outlining how to open a community and expectations surrounding it. How should it look? Just as you created terms and conditions for your general community, create a separate document specifically for communities.

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Higher Logic

JANUARY 12, 2017

billion in revenue in 2015, but it’s reputation for toxic gamer behavior , such as gamers often making racist and homophobic remarks, made it hard to attract and retain players. One reason Riot Games decided to really tackle the issue is because it had a negative effect on gamer recruitment and retention. People need guidance.

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Beth Kanter

NOVEMBER 20, 2018

They also published this “ AI for Good Guide ,” intended to help nonprofits and social enterprises learn how to apply artificial intelligence and machine learning to social, humanitarian and environmental challenges. Here’s an overview of the book from the authors blog. Social Change.

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