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Three Top Takeaways from the 2017 State of Community Management Report

Higher Logic

Community takeaway: Does your community have documentation outlining specific behaviors and policies? Not only does preparation help you plan, but it helps your community ride waves of engagement and perform well during a crisis. If not, start working on those guidelines—how do you want your members to behave? Not behave?

Report 249
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Can a New Capital Project be Paid by Annual Assessments – YES

Association Alert

The key to determining whether something is or is not potentially part of the budget is what is provided in the association documents. Facts: The community consisted of 350 members and in 2017 the defendant sought to increase the dues to $350/mo. to install street lights throughout the neighborhood. Plaintiff appealed.

Project 118
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Can Some Units be Removed from an Association?

Association Alert

What you need to know: A Declaration can be amended to allow certain units to exit an association provided the governing documents and relevant statutes are followed, but obtaining an attorney opinion first will likely help you if the matter goes to court. YES, provided the law and governing documents are followed.

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The Ideal vs. the Reality of Content Marketing in 2017

Associations Now

CMI’s 2017 Content Management & Strategy Survey [PDF] found that email is the most common technology used to manage content marketing efforts (76 percent of respondents rely on email), with content management systems (57 percent) not far behind. But technology isn’t the only issue facing many marketers.

Content 86
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Higher Logic Acquires Kavi: Powerful Collaboration for Thriving Communities

Higher Logic

2017 is shaping up to be our best year yet! We did this acquisition to provide powerful project collaboration for community users, combining Higher Logic’s dynamic discussions with Kavi’s structured document management.

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2017 Association Cyber Security Best Practices

SilkStart

Whether we like it or not, passwords are a part of our daily lives and the number of nefarious characters trying to get your data in 2017 will grow and threaten association cyber security. . Although following security guidelines and policies may be a nuisance, creating a security protocol document can thwart attempts at stealing your data.

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5 Reasons Your Executives Don’t Participate in Your Online Community (And How to Fix It)

Higher Logic

Community Roundtable’s 2017 State of Community Management Report found the most successful online communities have top-level participation. The top reason why association members don’t renew is a ‘lack of engagement with the organization’, according to the 2017 Membership Marketing Benchmarking Report.

How To 266