Aptify

JULY 9, 2021

Offering a convenient mobile experience is a must-do these days for effective member engagement. Mobile web traffic has consistently accounted for about half of all global web traffic since early 2017. The Digital Evolution Study by Community Brands shows that members are tied to their mobile devices.

Membership Management 72

Membership Management Software Member Engagement Recruiting 72

Higher Logic

DECEMBER 20, 2016

For those lucky enough to leverage automated communications, tasks, and more in their platforms, it’s proving beneficial in getting members of all types (super users and lurkers alike) engaged. Customize the community and member experience. All our benchmarking data points to a happy marriage of numbers and the big picture.

Survey 120

Survey Report Member Experience Strategy 120

Higher Logic

OCTOBER 30, 2018

Zenoss debuted its new community in April 2017 at its annual conference, GalaxZ, complete with an updated brand and a new crowdsourced community name, courtesy of its Austin roots: TechZen. How can we address those needs above and beyond expectations while also implementing other ways to continually improve member experience?

Case Study 120

Case Study Austin Products Library 120

Associations Now

SEPTEMBER 25, 2018

On an individual level, a member may be experiencing a job transition, a personal or family crisis, or a medical leave that causes him or her to disengage. But an “always on” engagement strategy that’s not attuned to individual members’ needs can have the opposite effect of what you intend. The post Do Your Members Need a Break?

Newsletter 101

Newsletter Member Experience Member Engagement Strategy 101

Association Success

OCTOBER 10, 2017

Low engagement members are still important to the functioning of the association, so respect these members’ boundaries while ensuring that this type of member experience has a wide reach. Thoughtful awareness of these various member experiences led to the development of long-term relationships with the association.

Member Engagement 76

Member Engagement Member Experience Innovation Examples 76

Reid All About it

JANUARY 20, 2017

Inquiring minds want to know: where’s association management software heading in 2017? Fuel Exceptional New Member Experiences: 3 New Strategies for Onboarding, Engagement and Retention. After conducting in-depth interviews with more than 300 members, Amanda Kaiser learned that the membership process is not a year-long cycle.

LMS 150

LMS Arlington Content Review 150

Associations Now

NOVEMBER 20, 2018

On an individual level, a member may be experiencing a job transition, a personal or family crisis, or a medical leave that causes him or her to disengage. But an “always on” engagement strategy that’s not attuned to individual members’ needs can have the opposite effect of what you intend. The post Do Your Members Need a Break?

Newsletter 84

Newsletter Member Experience Member Engagement Strategy 84

Reid All About it

JANUARY 20, 2017

Inquiring minds want to know: where’s association management software heading in 2017? Fuel Exceptional New Member Experiences: 3 New Strategies for Onboarding, Engagement and Retention. After conducting in-depth interviews with more than 300 members, Amanda Kaiser learned that the membership process is not a year-long cycle.

LMS 150

LMS Software Arlington Cost 150

Reid All About it

JUNE 23, 2023

. – Renew: Is Your Member Renewal Journey Magical or Miserable? Learn how to draw insights from your data, use personalization and automation to create a compelling, cohesive and frictionless member experience through the renewal process. 1 CAE credit. More info/register. Host: Sidecar Thu 6/29 at 2 p.m.

Metro 195

Metro Strategy Technology Marketing 195

Higher Logic

AUGUST 9, 2018

Like many associations, they did not have a 100 percent renewal rate, but were hesitant to utilize the marketing tools that were available but unfamiliar to them, for fear of making a mistake that would negatively impact the member experience. Getting in touch with members through automation.

Case Study 120

Case Study Recruiting Recruitment Revenue 120

Reid All About it

OCTOBER 20, 2017

I’m excited about the ways machine learning can improve the customer (member) experience and, along the way, help organizations achieve their goals and increase revenue. SURGE 2017. Really, it’s an experiment in collaboration. Enough negativity! 1 CAE credit. Location: Washington DC. More info/register. 1 CAE credit.

DC 150

DC Washington Social Media Strategy 150

Association Success

MAY 17, 2018

This mixture of expert objectivity on the one hand, and mutual respect and trust on the other, makes associations incredibly well placed to leverage this trend in B2B buying habits, and offer their members trusted review sites laser-focused on their business niche.

Review 60

Review Social Media Products Software 60

ISAE

DECEMBER 11, 2023

Logan came to GolfStatus in 2017, where he channels his passion for golf to help nonprofits raise money through the game. Publicize your sponsorship program’s benefits on your website so interested businesses can find updated information, browse available packages, see benefits, and have a way to get in touch.

Nebraska 52

Nebraska Revenue Software Education 52

Smooth The Path

JANUARY 2, 2018

So in a very unscientific way, I tallied all of these discussions in my mind, and these are the most impactful articles of 2017: Is It Day 1 or Day 2 for Associations? The Problems Attendees Experience at Conferences. Attendees catch me at conferences and reference ideas they found helpful in research reports, or e-books, or posts.

Social Media 79

Social Media Report Conference Content 79

Reid All About it

AUGUST 25, 2017

A 2017 Gallup survey found that 70% of employees in the U.S. Learn how your leaders can improve their communication skills to make staff members feel valued and committed to the organization’s goals. Your Member Experience: Have You Called Your Association Lately? Host: Smart Meetings. Wed 8/30 at 12 p.m.

Social Media 153

Social Media Survey Tools Innovation 153

Reid All About it

SEPTEMBER 1, 2017

Learn what motivates your most loyal members and the most effective ways to communicate your value to them. Webinar Benchmarks Report 2017. Your Member Experience: Have You Called Your Association Lately? 1 CAE credit. More info/register. Host: NimbleUser AMS and Community Brands. Wed 9/6 at 2 p.m. More info/register.

Content 150

Content Software Project Marketing 150

Associations Now

JUNE 28, 2017

That’s according to the preliminary findings from Marketing General Incorporated’s 2017 Membership Marketing Benchmarking Report, which will be released later this summer at ASAE’s Annual Meeting & Exposition in Toronto. You can’t expect new members to go online and get everything that they need,” Rossell says.

Certificate 79

Certificate Survey Recruiting Recruitment 79

Smooth The Path

APRIL 9, 2019

billion dollars to do its job and in 2017 the IRS had 76,832 employees. It is to collect taxes to fund the work of the US government. Except depending on your viewpoint the job of the IRS could be something else entirely. In 2009 the IRS spent 11.7 So perhaps the job of the IRS is to spend money or make jobs?

Certificate 68

Certificate Process Member Engagement Conference 68

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. Your staff can work more efficiently and spend more time creating a great member experience – no matter how member expectations evolve in the future. For effective member engagement, offering a great mobile experience is simply a must-do these days.

Software 60

Software Association Management Certificate Technology 60

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. Your staff can work more efficiently and spend more time creating a great member experience – no matter how member expectations evolve in the future. For effective member engagement, offering a great mobile experience is simply a must-do these days.

Software 60

Software Association Management Certificate Recruiting 60

Higher Logic

SEPTEMBER 19, 2017

Answer 1: Not gaining new members. Answer 2: Figuring out how and where to acquire new members. They are direct quotes from Marketing General’s 2017 Membership Marketing Benchmarking Report , which lists new member acquisition as one of the top three priorities for associations. These aren’t hypothetical examples.

millennials 205

millennials Learning Management System Tips Marketing 205

Nimble AMS

SEPTEMBER 11, 2019

But here’s something interesting: In the same study, only two percent of Pros said they use AI, compared with four percent from the Community Brands 2017 Digital Member Study. It’s increasingly important to automate as many manual processes as possible so your staff can spend more time creating a great member experience.

Technology 60

Technology Process Case Study Examples 60

Associations Now

MARCH 6, 2017

Your ability to retain members can be threatened by external competition and by implicit bias in your own programs, according to speakers at ASAE’s Great Ideas Conference on Monday afternoon. They offered tips to avoid these pitfalls. Minimizing Bias, Reflecting Everyone.

Communications 69

Communications Conference Member Experience Tips 69

Reid All About it

JANUARY 21, 2022

The member experience. Too much has changed in our world to keep assuming the member experience you provided pre-pandemic is the experience your members and prospective members want, need, and expect now. MemberSuite suggests how to reevaluate the member experience and apply what you learn.

Survey 195

Survey Newsletter Price Technology 195

Smooth The Path

OCTOBER 4, 2017

If you want to learn how some of the most successful organizations are rapidly building a younger membership base, please join my free webinar on “What You Need to Know to Attract & Engage Young Members,” on Nov 13 at 2 p.m. Related: How new members are prompted to engage. How do associations attract younger members?

Membership Management 130

Membership Management Tips Education Content 130

Reid All About it

NOVEMBER 30, 2018

The 2017 Tax Act added a new incentive for investors to fund projects and activities in low-income communities. From the member’s perspective, the line between “chapter” and National is blurred. Find out how to tap the opportunity this presents through a process designed to examine the member experience from their viewpoint.

Innovation 190

Innovation Technology DC Tips 190

GrowthZone

NOVEMBER 8, 2022

. “We’re using GrowthZone to drive significant process improvements that make our member experiences remarkable and consistent. By using GrowthZone, tasks and project templates we are able to ensure our ‘member journeys’ are clear, documented, and followed by all within our organization.

Process 78

Process Directory Software Revenue 78

MemberClicks

SEPTEMBER 30, 2022

Improve the member experience for your current members by understanding who they are and what matters to them Discover and optimize the best channels for your outreach efforts based on your member preferences. Once you’ve collected this information, you can start putting your association data to use. She earned a B.S.

Committee 52

Committee Tampa Social Media Software 52

Fonteva

MARCH 19, 2020

Data can improve your member communication strategies in a variety of ways. First and foremost, personalization is a powerful tool to boost member value by improving the member experience. Something as simple as addressing email and direct mail communications to the member by name is a great start.

Tips 52

Tips Recruiting Recruitment Tampa 52

Higher Logic

DECEMBER 14, 2017

You’re already trying to provide a positive customer or member experience, and maintain strong communications with them. Let’s start with that first part, about the experience. Put Experience First. Restaurants still need and promote a friendly wait staff and good food but again, to compete, the experience has evolved.

Marketing 262

Marketing Social Media Member Experience America 262

Association Adviser

FEBRUARY 26, 2018

Loeb, right, presents an ISACA member with an association award in 2017. Despite best intentions, giving chapters local control to carry out our mission doesn’t always yield an even member experience. AA: What have you accomplished at ISACA so far? Volunteers check attendees into the CSX AP event in Singapore in 2016.

Boston 63

Boston New Jersey California Iowa 63

Reid All About it

DECEMBER 2, 2016

13 association management experts (including yours truly) make some predictions for 2017 in a new e-book from Aptify. Leverage your AMS data to customize your members’ experience online, ensuring they log in more often, read your content and register for that next big event. 2016 Learning Trends, 2017 Learning Forecast.

San Jose 188

San Jose millennials Revenue Content 188

Reid All About it

DECEMBER 2, 2016

13 association management experts (including yours truly) make some predictions for 2017 in a new e-book from Aptify. Leverage your AMS data to customize your members’ experience online, ensuring they log in more often, read your content and register for that next big event. 2016 Learning Trends, 2017 Learning Forecast.

San Jose 150

San Jose millennials Revenue Recruiting 150

Reid All About it

JULY 19, 2019

The direct connection between engagement and retention means that a customized member experience, with digital, personal touchpoints is no longer a nice-to-have: it’s a must. Hear how associations are getting ahead of retention challenges by driving engagement on an ongoing basis with online communities and marketing automation.

Arlington 34

Arlington DC Washington LMS 34

Nimble AMS

MAY 7, 2018

It’s also about positioning your association for the future with a technology platform and partner who exceeds member expectations. At the end of the day, you want peace of mind your AMS is going to perform exactly how you need it to, while also providing a flawless member experience. Enhanced member experiences.

Innovation 78

Innovation Software Member Experience Price 78

Reid All About it

JANUARY 13, 2017

Innovation today is moving at light speed and to deliver a world-class member experience your association needs to be able to leverage a strong platform to take you there. Find out what meeting planners can expect from the industry in 2017. Why 2017 Is the Year to Re-Evaluate Your Event Tech. Tue 1/17 at 12:30 p.m.

San Antonio 150

San Antonio elearning predictions Handbook Denver 150

Reid All About it

JANUARY 13, 2017

Innovation today is moving at light speed and to deliver a world-class member experience your association needs to be able to leverage a strong platform to take you there. Find out what meeting planners can expect from the industry in 2017. Why 2017 Is the Year to Re-Evaluate Your Event Tech. Tue 1/17 at 12:30 p.m.

San Antonio 150

San Antonio elearning predictions Handbook Denver 150