2018 Forrester CXNYC Forum Recap: How Communities Add Value to the Customer Experience
Higher Logic
JULY 2, 2018
Two weeks ago, I attended the Forrester Customer Experience forum in New York City. The forum focused on leveraging Forrester’s recent research to help customer experience (CX) professionals deliver better CX. What does CX have to do with communities, you may ask? Quite a lot, as I suspected and then confirmed while at the show.
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