Talkin’ SaaS Stats: Customer Success is Having a Moment
APRIL 11, 2019
billion by 2022 [ Transparency Market Research ]. 64% find the customer experience (CX) more important than price when purchasing something [ Gartner ]. Which begs the question…what took so long? It’s simple. Without customers, you don’t have a business. Without happy customers, you don’t have a successful, profitable, sustainable business.