Jamie Notter

The Importance of Decision Making Role Clarity

Jamie Notter

I’ve noticed that a lot of our clients are focused on decision making processes when they come up with action plans following their culture assessments. The action plans vary, but they usually involve an effort to clarify decision-making roles inside the organization.

My Writing in September 2020

Jamie Notter

Here's a rundown of the content I put out there last month. I went a little big picture on the blog, addressing some of the tough societal issues we're facing in the U.S.

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Focus on Helping Your Employees to Be Successful

Jamie Notter

Normally, as a speaker, the spring is a very busy season for me, with lots of travel for conferences and events. But there is very little, as you all well know, that is “normal” right now.

Upping My Online Education Game: The Culture Campus

Jamie Notter

When the pace of change goes through the roof, you will need new skills and new knowledge in order to adapt to the new reality.

A Training Company’s Guide to Selecting an eLearning Platform

Training companies have an opportunity to embrace the change and create meaningful change in their organizations by moving online. Discover the advantages of a digital-first approach, using an eLearning platform.

The Role of Negotiation in Culture

Jamie Notter

I spoke last week at the American Cleaning Institute’s national conference, and the attendees were generally from large companies, many with a global footprint.

The Importance of Cultural Artifacts

Jamie Notter

This week I spoke to leaders from a group of contractors, suppliers, and manufacturers about both culture and employee engagement. In the afternoon session, I was part of a panel that went for two hours (!), so it allowed for some interesting and more in-depth conversations.

You Don’t Need Happy Employees

Jamie Notter

The biggest reason our efforts to improve employee engagement over the last 20 years have been a horrible failure might surprise you: it’s because we’ve been trying to make people happy. Our collective image of an engaged employee is someone who likes coming to work, someone who smiles a lot, someone who has a positive sentiment about their workplace. They approve of how we do things around here. They like the way their managers treat them.

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My Writing in October 2020

Jamie Notter

As you probably have already seen, Maddie and I announced that our company, Human Workplace, has now become part of the Association Success family of companies. This means big things for us, as we will be growing and expanding our offerings.

My Writing in October 2020

Jamie Notter

As you probably have already seen, Maddie and I announced that our company, Human Workplace, has now become part of the Association Success family of companies. This means big things for us, as we will be growing and expanding our offerings.

Does Your Company Need Help Solving These 4 Common eLearning Challenges?

If you want to know how to get ahead of the game and avoid the common mishaps in selling your eLearning courses, you’ve come to the right place! Lambda Solutions has identified the most common and costly challenges faced by eLearning providers today.

The 3 Things Every CEO Should Know About Culture

Jamie Notter

One of my mantras is that workplace culture isn’t as complicated, difficult, vague, etc. as we make it out to be. I’m not saying it’s super simple and easy, but it’s definitely something we all can handle. And since we push it away as “too complex,” we lack a tangible vocabulary for it, which only serves to reinforce our (inaccurate) conclusion that culture is hard.

Does Your Employee Survey Measure Symptoms or Causes?

Jamie Notter

By now you should be aware that I’m kind of outraged that collectively we’ve spent billions of dollars on engagement surveys over the last several years, yet we haven’t improved our engagement scores. I think the metrics are a big piece of the problem. This whole time, we’ve been gathering extensive and detailed data—but on the wrong things. Every engagement survey I’ve seen measures symptoms or results. The answers are always rated on a scale of unfavorable to favorable.

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Like Every Other Speaker, I have Virtual Options

Jamie Notter

I’m going to spare you the “new normal, uncharted territory, time to pivot” speech (I assume you’ve heard that enough).

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Is Culture The Weak Link in Your Chain?

Jamie Notter

Take a minute and look at your organization from the 30,000-foot level. You’ll see that you have a number of key functions that need to be managed well if you’re going to thrive. Some of them are infrastructure functions, like financial management. Some of them will be product- or program-related, and will be somewhat unique to your organization. Then you’ve got some kind of sales/revenue function (for nonprofits that might be around membership or fundraising).

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Deliver Effective Online Education and Events Your Members Will Love

This guide identifies the biggest challenges for associations moving their training online and provides practical solutions so that you can hit the ground running. Download now to keep your members engaged and growing even in times of COVID-19.

Benchmark Data Are A Complete Waste of Time

Jamie Notter

Okay, not ALL benchmark data are useless, but they are when it comes to culture and employee engagement. In our recent book on engagement , we have a whole chapter dedicated to gathering the right data, and we make the case for basically ignoring culture and engagement benchmarking data. And let’s be honest—you know you want to see it. Doesn’t it feel like it would be helpful to know how you compare to other organizations when it comes to your levels of engagement? Well, let’s play it out.

The Importance of Access (Culture 401 Series)

Jamie Notter

This post is part of a new series investigating workplace culture at a more advanced level (hence the “401” moniker, like you only get access to this course your senior year…), digging into what we see emerging as the “essentials” of culture in the 21 st century. Beware, these posts are often a bit longer. --. One of the most common (and unsupported) complaint against Millennials is that they are spoiled, coddled, and otherwise unable to deal with the real world.

My Writing in September 2020

Jamie Notter

Here’s a rundown of the content I put out there last month. I went a little big picture on the blog, addressing some of the tough societal issues we’re facing in the U.S.

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Seeing Systems (Culture 401 Series)

Jamie Notter

This post is part of a new series investigating workplace culture at a more advanced level (hence the “401” moniker, like you only get access to this course your senior year…), digging into what we see emerging as the “essentials” of culture in the 21 st. century. Beware, these posts are often a bit longer. --. Peter Senge wrote The Fifth Discipline nearly 30 years ago, so systems thinking is by no means a new idea—though looking at most organizations, you might think it was.

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The Pro’s Guide To Getting The Best ROI From Your New LMS

You need a Learning Management System when your courses and training programs need to be accessible online. Quickly build the perfect business case and easily determine which LMS will provide the best return on investment you need with this how-to eBook!

Pilot Online Training Course on Rapid Culture Change

Jamie Notter

The rules of the game are changing almost constantly these days, and we know from our experience that if your culture doesn’t keep up with the changes, your performance will suffer.

Find+Fix Your Culture Patterns

Jamie Notter

Since today is the last day of the year, I’m going to boil everything down for you. If I had to give ONE piece of advice to leaders who want to: get the most out of their organizations. attract and retain the best talent. beat the competition, or even make them irrelevant…. …it it would be this: find and fix the patterns inside your culture that get in the way of your people being successful. Those patterns already exist in your culture.

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The New Work of Culture

Jamie Notter

In case you missed it, Maddie and I released a new white paper earlier this month about our new maturity model for culture management. The title of the paper is the same as this blog post, The New Work of Culture, and we chose that title because we’re trying to wake people up a little bit here.

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The Importance of Decision Making Role Clarity

Jamie Notter

I’ve noticed that a lot of our clients are focused on decision making processes when they come up with action plans following their culture assessments. The action plans vary, but they usually involve an effort to clarify decision-making roles inside the organization.

eLearning demand is at an all-time high. Pick the right LMS!

The need for online learning is greater than ever having the right LMS is absolutely crucial. Quickly, easily, and cost-effectively decide which Learning Management System is right for you with this 12-step guide from LMS implementation experts.

Solving the Employee Engagement Equation

Jamie Notter

Maddie and I are BEYOND excited to announce the release of our next book, The Non-Obvious Guide to Employee Engagement (for Millennials, Boomers, and Everyone Else!). It’s part of a series of Non-Obvious Guides that our publisher (IdeaPress, led by the super-smart Rohit Bhargava) is starting. Ours is one of the first three to be released on January 1 (Rohit wrote one on Small Business Marketing , and Andrea Driessen wrote one on Event Planning ).

The REAL Reason We Keep Doing Engagement Surveys

Jamie Notter

When I do keynotes about employee engagement, I usually show this slide that documents the absolutely abysmal progress we’ve made on employee engagement over the last 20 years (the numbers are from Gallup). We’ve spent billions on engagement, by the way, yet we’ve only managed to increase the percentage of “highly engaged” employees from 30 to 34. I did the math: at that rate, we need another 297 years to get to 100%.

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Do Destiny and Management Mix?

Jamie Notter

I was in Dallas this week speaking at an internal meeting at a large corporation. The session was on “Employee Engagement in the Real World,” and during the session I was talking about how Maddie and I define “deep success.”. One of the core arguments in our latest book is that employee engagement is ultimately driven by people being successful in the workplace (not being happy or satisfied). But I always have to clarify that success isn’t just doing an okay job and not getting fired.

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More Evidence for NOT Copying a Culture

Jamie Notter

So I gave myself the rare gift of time last week and read two business books: Ray Dalio’s Principles and Patty McCord’s Powerful. Dalio’s book is a #1 bestseller, and in full disclosure I didn’t read the whole thing (it’s pretty big)—I skipped the “life principles” part and went right to the work stuff. Dalio built and grew Bridgewater Associates, a huge hedge fund firm, and he was clear about culture from the beginning.

Build or Buy an LMS? How to Pick the Right Solution for Your Budget

BUDGET. When it comes to picking your next LMS that six-letter word is probably the most important part of the decision-making process. So, what are your options to get the best possible eLearning solution without breaking the bank? Build it or buy it. This guide from Lambda’s eLearning experts details absolutely everything you need to consider so you can pick the perfect eLearning solution for your organization and budget.

Tight Cultures versus Loose Cultures

Jamie Notter

Earlier this month I spoke to a small group of COOs as part of an event put on by CEO Update. The session included me and another speaker on culture, Michele Gelfand, who is a professor at the University of Maryland and released a book last year called Rule Makers, Rule Breakers: How Tight and Loose Cultures Wire Our World. The concept is that all groups (families, organizations, nations, etc.) have cultures that can be identified along a continuum from very tight to very loose.

Even Small Staffs Get Value from Culture Data

Jamie Notter

When we were creating the Workplace Genome culture assessment, I had an assumption that organizations with really small staff would tend not use it. I used to joke: Hey, if you’re only 19 employees, then instead of the culture survey, why don’t you just sit around the table and hash things out!? But lo and behold, we’ve had a regular flow of clients with 15-25 people on staff since the beginning.

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Strategy Innovation

Jamie Notter

For a project I’m working on, I dug out my old copy of Blue Ocean Strategy. It’s a classic (and excellent) business book from way back in 2005, and the premise is simple: if you take the time to analyze your market, you have the opportunity to choose a different strategy than the competition, which puts you in a “blue ocean” (as opposed to the “bloody-red ocean of competition”; I know, gross…) where you really don’t have competitors. Examples are Southwest Airlines and Cirque du Soleil.

How Core Values Can Actually Erode Trust

Jamie Notter

Here’s a typical scenario. You want to create a stronger culture, so you ask your people to articulate some kind of ideal culture. They tell you all the aspects they wish were present in your culture, and probably complain about some of the problems they now face, and you end up developing a list of ideas that capture what you think would be an awesome culture: collaboration, quality, innovation, integrity, etc.

Need Remote Learning ASAP? Don’t Pick Your Next LMS Before Reading This!

Need to go remote or move your training programs online? Download this guide to identify and overcome the biggest eLearning challenges so you can pick the perfect LMS without wasting time, money, and effort, even if you are just starting your eLearning journey.

Single Culture or Multiple Cultures?

Jamie Notter

Nearly every organization we work with confronts an important question at some point in their culture journey: Should they strive for one, uniform culture? Or should they let multiple cultures develop inside the organization? The answer (as frustrating as this can be) is “both.”. In our work, we help organizations create a set of clear Culture Priorities.

Pilot Online Training Course on Rapid Culture Change

Jamie Notter

The rules of the game are changing almost constantly these days, and we know from our experience that if your culture doesn’t keep up with the changes, your performance will suffer.

Younger Millennials Strike Back with “OK Boomer”

Jamie Notter

The keynote I did in San Diego last week covered both Millennials and workplace culture, and as I was preparing for it, I realized that Millennials have now been in the workforce for more than 15 years. The oldest Millennials are nearly 40 now, and that means that the younger Millennials (often called Gen Z) are now entering both adulthood and the workforce in larger numbers, and like every generation, the second-half cohort is noticeably different than the first half.

Do Millennials Define Engagement Differently?

Jamie Notter

One of the participants in my Managing Generational Diversity training course once told me an interesting story. Her Millennial daughter came home from work and told the mother that she had quit her job. When the mom asked why, the Millennial daughter replied, “because they wouldn’t listen to my ideas.” The mom responded with an exasperated but also classic, Gen X response: “But you had a JOB!!!”.

Need Remote Learning NOW? Get Online Quickly & Easily With This Can’t-Miss Guide

Remote learning is becoming more important than ever. Whether you’re scrambling to get your eLearning launched, or need to upgrade to meet increased demand, this guide will eliminate the guesswork so you can find your perfect LMS!