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Airline Quality Rating High in 2012, but So Are Passenger Complaints
Associations Now
APRIL 10, 2013
Conducted annually by researchers at Purdue University and Wichita State University, the study analyzed 14 airlines in four performance areas: On-time arrivals. Almost 82 percent of flights arrived on time in 2012, up from 80 percent in 2011. . “U.S. Complaints were higher largely due to smaller seat sizes and overbooking.
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