Fonteva
OCTOBER 18, 2022
Associations understand the importance of engagement and loyalty since member retention is of such critical importance. However, they also might lack a framework to measure and study the various factors that shape the member engagement and retention trends they experience. What is CX? Act in realtime.
Spark Consulting
MAY 5, 2014
How one association unbundled some of its benefits and packaged them around “clusters of behavior” in its member engagement data. Such a drastic change in membership structure was accompanied by the adoption of a new association management system, Liston says.
Associations Now
APRIL 30, 2014
How one association unbundled some of its benefits and packaged them around “clusters of behavior” in its member engagement data. Such a drastic change in membership structure was accompanied by the adoption of a new association management system, Liston says.
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