Be Like Yoda, Not Luke: Designing a Customer Success Program

Association Management

In May 2017, I implemented a Customer Success Program out of our Nashville office that aims to tackle questions such as “What. The post Be Like Yoda, Not Luke: Designing a Customer Success Program appeared first on Professional Association Management Company | Virtual Inc.

Coming in August @ASAE Nashville and Chicago – China Healthcare Market Briefing

GlowGlobally

In response to our recent subscriber survey, MCI China will be conducting a special briefing for interested US healthcare associations during ASAE’s Annual Meeting in Nashville and later that week in Chicago at the headquarters of the American Health Information Management Association.

Operation and Business Models in China

GlowGlobally

This interview is with Florence Chua, Director, Association Management and Consulting, MCI China during the 2014 ASAE Annual Conference in Nashville.

Working Effectively with Components in Asia

GlowGlobally

This interview is with Chester Chu, Director, Association Management, Consulting and Conferences , MCI Singapore during the 2014 ASAE Annual Conference in Nashville.

The Glamourous Life

Eric Lanke

I've been traveling on business since I started my career in association management -- twenty-four years now. My most recent trip was to Nashville. Then I found out that a friend of mine was going to be in Nashville over the same dates for an entirely different reason.

Counseling Association Chooses San Francisco as New Host of 2017 Annual Meeting

Associations Now

With 10 months to go before its 2017 conference, the American Counseling Association has selected San Francisco as its host city. The decision comes only weeks after it pulled the meeting from Nashville following the passage of state legislation that violated ACA’s ethics code.

It’s a Great Time to Be a Young Association Professional: Erin Sevitz on Working Hard, Being Agile and Leaving Your Mark

Association Adviser

This month’s Corner Office features Erin Sevitz, director of communications for the International Facility Management Association (IFMA). Together, they manage more than 78 billion square feet of property and annually purchase more than US$526 billion in products and services.

Association Brain Food Weekly: 2.2.18

Reid All About it

The weekly list of free educational events for the association community… Amanda Kaiser (aka Smooth The Path) and Dynamic Benchmarking just published the New Member Engagement Study. What does it mean for your association? How can associations help people fill that psychic hole?

25 Reasons Association Boards Fail

SCD Group

I''m joining four other association management professionals (see below) in an ASAE annual meeting session titled Why Boards Fail and How to Fix Them. (In In Nashville from 10:30 - 11:30 on Tuesday, August 12.) Top 25 Reasons Association Boards Fail Governance Structure 1.

Color+Content+Conflict+Crisis:Readings for Association Executives & Marketers

SCD Group

It evokes emotional responses, helping customers and prospects make associations with particular brands. Traditional Management Will Always Be Bad at Conflict via SocialFish.com. Three Ways to Juice Your Marketing Results Using Color By Tom Shapiro via MarketingProfs.com.