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What is Customer Experience (CX)? Crash Course

Fonteva

To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX? Understanding the CX Process Ways to Manage and Improve Your CX Applying CX Principles to Memberships. Understanding the CX Process. Remove silos.

Course 52
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Let Your Member Data Show You the Way

Spark Consulting

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. It was also vital during the planning process as NICSA tinkered with its options.

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What’s All This about Emerging Markets?

GlowGlobally

Walk away armed with the information you need to move your association in the right direction in these emerging market countries. Florence Chua, Director, Association Management and Consulting, MCI China, Beijing. Florence Chua, Director, Association Management and Consulting, MCI China, Beijing.

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Summer Update

Moving through the Association World

Earlier this year I stepped in to Chair the Mid-Atlantic Society of Association Executive’s Education Committee. This left me tasked with developing the content and program for our Mid-Year Meeting, which was held way back in April at Philadelphia. The event had great numbers and the program was well received.

NV 28
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Let Your Member Data Show You The Way

Associations Now

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. It was also vital during the planning process as NICSA tinkered with its options.