Fonteva

OCTOBER 18, 2022

To better understand the root reasons why members join and stay with your organization, associations should take lessons from the customer experience (CX) playbook. To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX?

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GlowGlobally

MAY 24, 2013

James Ott, SVP, International Programs, American College of Physicians, Philadelphia, PA. Tarnbir Kaur, Director, Association Management and Consulting, MCI Group- MENA and India. Nikki Walker, Global Vice President, Association Management and Consulting, MCI Group.

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GlowGlobally

MAY 8, 2013

Florence Chua, Director, Association Management and Consulting, MCI China, Beijing. Tarnbir Kaur, Director, Association Management and Consulting, MCI Group- MENA and India. James Ott, SVP, International Programs, American College of Physicians, Philadelphia, PA. We hope to see you next week.

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