Turn Your Harshest Critics Into Your Biggest Supporters
Associations Now
APRIL 25, 2019
I’ve blogged a few times about how associations can best respond to negative attendee feedback. After brainstorming with the Phoenix CVB, AFCI decided it would fly five members who had openly expressed dissatisfaction after attending previous Phoenix-based Creativation shows to the city ahead of its 2019 meeting to sell them on the location.
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