Recent Blog Posts
What if associations offered no agenda at the next staff retreat other than “show up and talk about how we can be better?”
What if the only thing associations focused on was: “How can we be better?” I think this gets to some of the other questions, like: What if we forgot about petty internal politics and focused…
Read MoreWhat if associations decided that sometimes, telling a member ‘no’ is an acceptable practice?
What if (perish the thought!), we actually told members NO? I actually suspect that most associations already do this, but we do it in the wrong way. We say “no” all the time. Only it’s…
Read MoreWhat if associations required every staffer to cold-call one member each week just to connect and listen?
I am reupping this post from 2009 with only minor edits, because every word of it remains true. What if EVERY staff member had to talk to members on a regular basis? Despite the existence…
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