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Being Busy Might Be Your Enemy

Smooth The Path

High avalanche danger at a Colorado ski resort created an unusually high volume of calls from vacationers to the very small guest services team. Where and when does the staff get the busiest and how is that member experience during busy times? Related: Experiences you cannot measure might matter more.

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Association Brain Food: 7.21.23

Reid All About it

The Future of Digital Communication Management Explore ways your association can leverage new technologies like AI to enhance overall member experience, optimize communications across multiple platforms, and ultimately increase revenue. Discover innovative approaches to enhance member engagement. 1 CAE credit.

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Association Brain Food Weekly: 1.15.21

Reid All About it

Presenters: Michelle Mason (moderator), FASAE, CAE, president and CEO, Association Forum, Founding Member, ASAE Innovation Grants Program. Kate Dockins, CAE, IOM, senior vice president/member experiences, executive director, foundation, Institute of Food Technologists. Presenters: Rachel Massman, Housing Colorado.

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Association Brain Food: 6.17.22

Reid All About it

Rebecca Campbell, CAE, COO and CLO, Colorado Society for CPAs. Kyle Lambert London, CAE, Manager, Leadership Development and Engagement, National Association of Realtors. 2022 Association Trends Study Big Reveal: The Future-Focused Member Experience. Host: ASAE Professional Development Professionals Community.

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