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Three terrific tech tips to transform the member experience

Nimble AMS

According to the Community Brands 2022 Association Trends Study, members are more likely to be satisfied and invest in their organization if it’s an early adopter of technology—but less than 20% of association professionals feel very technologically prepared for the future. How innovative technology builds member loyalty.

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Identify Spots of Fear for a Better Member Experience

Smooth The Path

When might your members experience fear? The minutes before a training or certification course (the fear of not knowing enough already). Identify all the places where members might feel a twinge (or a lightning bolt) of fear and work to improve their member experience.

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eLearning Pricing Models: 5 Ways to Price Your Courses

Forj

Are you creating new eLearning courses to provide value to members and bring in revenue for your association’s learning business? If so, you’ve probably encountered the challenge of how to price those courses. Pricing them too high may deter members from investing. 5 eLearning Pricing Models for Your Courses.

Price 172
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Tiny Kindnesses to Improve Our Member Experience

Smooth The Path

Somebody at the TSA figured out how to transform a potentially terrifying experience for little kids into an adventure of intrigue and excitement. What bits of your member experience feel like drudgery for members? Perhaps we could find the little shifts that flip the experience into something great.

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Key Insights And Tips For A Better Member Experience

Disciple Media

Member experience is the amalgamation of every touchpoint, interaction, and sentiment your community members encounter in your digital community. So, let’s dive in and explore some practical strategies you can use to elevate your member experience. In other words, a happier member is often a spending member.

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3 Minute Mini-Course for Association Professionals: Better Member Experiences with Imaginative Empathy

Smooth The Path

It is important that we know how we are making members feel. Learn about imaginative empathy and test it out in this 3-minute mini-course: Is this embedded video not working for you? Related: How big or small do association conference make members feel? Move membership from a transaction to an experience.

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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. The customer experience can be actively studied and strategically improved through CX management to create a seamless experience.

Course 52