5 Unexpectedly Thoughtful Ways to Thank Your Association’s Volunteers

Higher Logic

Change your member’s profile photos to show a special banner, such as MVP, so it’s clear that your volunteers are some of the most valuable members of your association. Add a permanent, rotating leadership role or board member position for your volunteers.

6 Ways Associations Can Improve Chapter Performance

Higher Logic

You just need to respect your chapters’ needs and empower chapter leaders – whether they’re volunteers or paid staff – to take initiative on projects that benefit both your association and chapters’ more localized members. Associations Member Experience

On Becoming the Netflix of Associations

Association Success

Rather than building a structure around product lines and outputs we are building ours around delivering the best experience possible and meeting our members’ needs wherever they are in their professional journey. Ultimately, and getting to the core primary purpose of our new structure, we will align around doing one thing exceptionally well, and that is delivering much-improved member experiences and engagement – especially digitally.

Team 63

Win Back Your Lapsed Members

Associations Now

What do you know about your lapsed members? Some associations are taking time to analyze and develop strategies to bring members they’ve lost back into the fold. Last week, we talked about engaging new members with meaningful experiences. AARC was bleeding members.

Social Media Roundup: Thinking About Tiered Membership

Associations Now

Also: When your members signed up, you made a promise to them. Most associations have some members who are always asking for more, as well as some who never take full advantage of their benefits. Try surveying what your members want before making the big leap. (ht

Gifts, Surprises and Serendipity

Association Subculture

I was invited to give the keynote address at this years Affiniscape Connections 2012 conference and I decided to talk about the impact of gamer culture on the membership experience. Pleasant surprises pepper the learning experience embedded in the game. members learning culture