How to Create a Strategy That Includes Everyone

Associations Now

Without engagement from all stakeholders, your grand plan for a new strategy is likely to fizzle. Fixes to the problem don’t come easy. One possible path, suggests strategy consultant Dave Algoso, is to think of strategy less as a specific goal and more of a process.

How to Increase Your Sales Without Hiring More Reps

Higher Logic

Are you ready to learn how? With the advent of marketing automation systems, companies are harnessing the power of the internet to draw customers to their site. To do that, you need content. Did they go to an industry forum to ask a question?

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How to Increase Customer Retention with an Online Community

Higher Logic

That’s substantial, but according to the Harvard Business Review , it may be on the low side. That same five percent retention increase may be able to increase revenue by up to 95 percent. An online customer community is a good place to start.

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How to Sunset an Educational Program

WBT Systems

Since some of your courses have been around forever, you wonder if it might be time to sunset an educational program or two. How to tell it’s time to sunset an educational program. Talk to past students too about their experience. Value to market.

How to Leverage Your User Group to Differentiate Your Company in the Sales Process

Higher Logic

Even companies with quality products that get great results must fight to win new customers because there are always half a dozen other options that customers are comparing to yours. Your company – and your sales team – need a way to break through the noise.

How to Recruit and Retain Millennial Employees (Hint: Start by Building Community)

Higher Logic

But for the rest of the businesses out there, convincing Gen Y that your organization is a great place to work isn’t so easy. If you can’t afford (or don’t want) distracting foosball tables, how do you appeal to young professionals? How Online Communities Encourage Collaboration.

[New eBook] The Community Module Guide: How to Support Your Organization’s Business Objectives

Higher Logic

Well, if you want to elevate the success and business impact of your online community, trust us – there’s a module for that. Customizing your online community is a great way to maximize its impact, propelling your capabilities from basic to extraordinary.

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5 tips on how to use colour to enhance your member communications

Optimist Consulting

It has made me think about the role of colour in communications, so I wanted to share a guest blog from Steven Randall of Ocean Design. From the foods we choose to eat to the clothes we decide to wear, colour says something to us every day.

Thomas Edison Can Teach Associations About Innovation

Smooth The Path

While it was darker and grittier than the research and development labs to come after it, his was the model for the R&D lab of today. Additionally, many of his philosophies and methods for innovation are still directly applicable. He made it super safe for his employees to fail.

How to Prepare for a Chapter Restructuring

Chapter Chat

You know it’s time to make changes. After evaluating your existing chapter model and envisioning options for a new one, you’re ready to move forward. Each must acknowledge the contributions and strengths of the other and leverage those strengths to deliver value to members.

How to deal with Gmail’s new Promotions Tab


From the get-go, our entire Dev team signed up to kick the tires. We were lucky enough to get early access to do some testing so we can allow you to implement this efficiently and effectively, should Gmail decide they want to roll this out widely. A nod to…AOL?

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When Innovation Competes With Your Traditional Values

Associations Now

When faced with the decision to adapt or stick to tradition, which way do you go? He’s a WordStar user, but more important, he’s a LiveJournal user , regularly updating his account, which he goes out of his way to emphasize is “Not a Blog.”

The Language of Innovation: We’re Using the Wrong Words

Associations Now

Rather than leaving them on my computer in a spot where they’ll never be seen, I’ve been putting them on Hackpad and encouraging other people in a session to join in. If you haven’t been to Product Hunt , go.). Do you want yours to be at odds with innovation?

How to Protect Your Member Data and Reduce Risk for Your Association

Nimble AMS

We all hear a lot about data security these days — from state, federal, and international data privacy and protection laws to consumer demands for privacy. As your association grows and collects personal information about your members, you simply can’t afford not to protect your member data.

How To Use Microsoft Technology To Supercharge Your Fundraising

Beth Kanter

SOS Children’s Villages International uses cloud technology to help fundraise for children in need. Note From Beth: I am thrilled to host this guest post from Microsoft Philanthropies General Manager that showcases examples of digital transformation and fundraising.

Methods for Facilitating Innovation in Nonprofits

Beth Kanter

The co-facilitator was Amy Hedrick who works in Product and Design Innovation at Intuit. The curriculum was based on their “ Innovating for People ” design methods recipe book and “ taxonomy for innovation.”

Reflections from NTC Plenary Panel on Innovation

Beth Kanter

I had the honored of moderating a free wheeling plenary discussion on Day #3 of NTC on “ Innovation and Nonprofits.” ” Rally did a graphic recording of the content and summarized the takeaways as: Innovation doesn’t come from organizations. Innovator’s Dilemma.

Eric Lanke: Leadership is a System Capacity

Eric Lanke

Innovation. Thats the other big lesson I got out of the "How to Be Open" chapter in Humanize by Jamie Notter and Maddie Grant. When my daughter entered the school last year the principal reached out to me and asked me to get involved. Subscribe to This Blog.

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Thanks For Playing: New Year, New Goals

Thanks For Playing

skip to main | skip to sidebar. Missed the backstory on how this works? After much consideration, Ive stolen an idea from a good friend who used this to document a year abroad: Taking (at least) one picture a day. Well, I tend not to take photos. I NEVER remember to take photos. And I NEVER remember to take photos. Id like to change that. Also, Id like to become a better observer of the world around me.

Thanks For Playing: Happy Birthday, America!

Thanks For Playing

skip to main | skip to sidebar. Independence Day seems like a great time to refresh ones memory on our founding documents. For your reading pleasure, the first ten amendments to the US Constitution, aka The Bill of Rights: Amendment I. A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed. thanks to for the transcription).

80% Is Good Enough

Eric Lanke

I used to blog a lot about innovation in the association environment. I used to think a lot about the subject, I helped write a white paper on the subject, helped launch a regional conference focused on it, and have tried to move my association on to a more innovative footing.

Education Is Not Enough

Eric Lanke

Dealing with the fundamental thesis of the white paper--that there is a crisis brewing in the global education-to-employment system, and that associations are uniquely positioned to provide useful solutions--is a massive undertaking. Associations Innovation

How Nonprofits Practice Continuous Improvement

Beth Kanter

Rather than start at the beginning, I’m starting at the end by sharing some tips for a formal reflection process that can lead to improving results of a project or event. One of the simplest ways to practice continuous improvement is to incorporate a process evaluation.

Policies and Strategies

Risky Chronicles

It’s one of the services I provide to my clients. My hypothesis is we have too many documents called “policies” that are really procedures, rules and guidelines, not policies. Even your social media policy isn’t a policy but guidelines on how employees should behave while online.

Association Brain Food Weekly: 1.11.19

Reid All About it

The resulting report from this survey provides benchmarking data and insight into how more than 1,000 associations recruit, engage and retain members and certificants. Yes, I’m a tease, you’ll have to click through to see what everyone was reading last year.

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Salesforce or Microsoft: What’s the Right CRM Platform for Your Association Management Software?

Nimble AMS

In the past few years, there has been a noticeable push by associations to leverage enterprise constituent relationship management (CRM) platforms from Salesforce or Microsoft as the platform for their association management software (AMS). Innovation. But it doesn’t have to be.

2019 State of Community Management: What Now? 5 Stats with Action Items for Executive Stakeholders + Community Leaders

Higher Logic

Program outcomes can be connected to a variety of complex business objectives like customer retention, innovation, and culture change. If you like the sound of that, consider the report's findings that ROI tends to follow this trend as communities age: At 2 years: 1,352%.

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Association Brain Food Weekly: 7.21.17

Reid All About it

Your weekly list of free webinars and events for the association community… Yesterday I went on an ebook buying rampage thanks to BookBub. Well, that’s what happens to me. It] reveal[s] how fragile the status quo is, and how malleable the future can be.”.

Association Brain Food Weekly: 12.7.18

Reid All About it

The weekly list of free educational events and resources for the association community… How do you manage if you’re an education department of one ? How does any association professional juggle everything on their to-do list? Nine ways to convert webinar leads into sales.

New (Free) E-Book: Leading Systems Change Will Supercharge Your Facilitation Skills

Beth Kanter

Overall, the program led to over 100 collaborations and its impact is ongoing. MindTools Team Management Tools -Mindtools is a robust collection of resources to increase productivity, improve management and leadership skills, and support organizational development initiatives.

Association Brain Food Weekly: 5.26.17

Reid All About it

Your weekly list of free webinars and events for the association community… Earlier this week, I finally read the new white paper from Elizabeth Engel and Sherry Marts, Include Is a Verb: Moving from Talk to Action on Diversity and Inclusion. Host: TTC Innovations.

How Associations Can Improve The Member Experience Through Technology

Nimble AMS

Three technology innovations associations should embrace for a better member experience. How can your association deliver the experience your members have come to expect? Turn to technology innovation. It also helps you to establish trust with your members.

Association Brain Food Weekly: 4.18.16

Reid All About it

Here’s how dedicated I am to this conference for association execs. on Thursday “morning” to catch a 5:30 a.m. flight to Orlando. I intend to be chipper throughout the day thanks to intellectual stimulation, excellent company, and modest amounts of caffeine and B-12.

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Association Brain Food Weekly: 4.18.16

Reid All About it

Here’s how dedicated I am to this conference for association execs. on Thursday “morning” to catch a 5:30 a.m. flight to Orlando. I intend to be chipper throughout the day thanks to intellectual stimulation, excellent company, and modest amounts of caffeine and B-12.

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Create More Moving Ideas by Moving Your Ideas

Idea Architects

Feedback would range from correcting typos to suggesting major shifts in strategy. In those days, you routed a paper draft of your project plan through everyone in the office to get their input. Please take 5-10 minutes to share your thoughts. creativity techniques innovation

A New Perspective on Work

Association Success

Is your association ready to maximize the growth opportunity that the changing freelance economy presents? As you might guess, our risk-averse community has yet to fully embrace this new phenomenon. In my own consulting experience, some groups are taking a proactive approach and others have yet to react. The organizations that are lagging behind are either unaware or unable to understand how this transformational change might impact their operations.

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Association Brain Food Weekly: 11.4.16

Reid All About it

Each episode is dedicated to a president starting with George Washington and ending with Donald Trump. I’m listening to them all in order, of course, and have made it up to the Warren Harding episode. Since I love to cook, America’s Test Kitchen Radio is another favorite.

Protech Associates Creates “Tier 1 Support on Steroids”

Higher Logic

In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience. We had little or no direct communication with our users, and many of them felt they were being left to fend for themselves.”. Easy Access to Answers.

Unpacking an Association’s Digital IT Bag


Ask someone how they met their partner. Some do go to in-person events. to fill their digital shopping carts, too. Does your team have the necessary digital skills to enact that strategy? Documented plans: Strategies that live in someone’s head are rarely successful.

Aligning Vision with Technology

Association Success

Creating an innovative organization all starts with a vision. When it comes to becoming a more innovative organization and leveraging today’s technological advancements for the overall betterment of the association and its operations, it all starts with the vision. Just look at how the tech stack comes out of the organization’s vision and their strategic plan. All these systems create a vision that applies to every aspect of the organization.