Sun.Aug 07, 2016

article thumbnail

Understand Member’s Problem but Reframe it as a Goal

Smooth The Path

When you ask us to solve a problem, we will solve the problem but our solutions will be very problem-based, focused on the problem and very narrow. But if you ask us to reach a goal then a whole bunch of avenues of thinking now open to us. Better solutions are going to be created when we are open to more ideas so goal-oriented thinking is more powerful than problem-oriented thinking.

article thumbnail

Recognition Drives Stronger Member Relationships

SCD Group

At one association where I worked, we “hung” photos of all the past presidents on a hallway wall. No big deal, right? Well, perhaps this recognition of service was more meaningful than I realized. While at Ohio State, I had the opportunity to be part of the initial varsity ice hockey team. While I was a marginal player, I played every game for three years.

Ohio 40