Understand Member’s Problem but Reframe it as a Goal
Smooth The Path
AUGUST 7, 2016
When you ask us to solve a problem, we will solve the problem but our solutions will be very problem-based, focused on the problem and very narrow. But if you ask us to reach a goal then a whole bunch of avenues of thinking now open to us. Better solutions are going to be created when we are open to more ideas so goal-oriented thinking is more powerful than problem-oriented thinking.
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