Debugging Your Members’ Experience
Smooth The Path
MARCH 14, 2019
Member retention rates are falling, or perhaps they just are not rising. Or your new member renewal rate is far below the average member renewal rate. Or members join but they do not move up in the engagement hierarchy. These metrics probably indicate there is a leak in your membership pot. Most associations have seen indicators like these at one time or another, and when we see these warning signs, we race to fix the problem.
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