How User Groups Defer Customer Support Costs While Creating Raving Fans
Higher Logic
AUGUST 17, 2017
In 2016, businesses lost $63 billion dollars due to bad customer service. That’s up from 2013 by a whopping $20 billion. To make matters worse, almost half of customers will stop doing business with a company because of bad service – a percentage that will likely increase as younger generations (who are more likely to switch companies) become more prominent and influential.
Let's personalize your content