Thu.Aug 17, 2017

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How User Groups Defer Customer Support Costs While Creating Raving Fans

Higher Logic

In 2016, businesses lost $63 billion dollars due to bad customer service. That’s up from 2013 by a whopping $20 billion. To make matters worse, almost half of customers will stop doing business with a company because of bad service – a percentage that will likely increase as younger generations (who are more likely to switch companies) become more prominent and influential.

Cost 134
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How To Network - Even If You’re An Introvert

Association Success

It's so important to cultivate a professional community - and it doesn't have to be frightening! I’m an introvert. And yet I’ve learned to embrace networking. I used to be one of those people who was terrified of “networking”—those awkward happy hours in which you make stilted conversation with strangers while trying to balance your drink and a small plate of messy finger food.

How To 92
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A CEO’s Perspective on Successful Strategic Planning

Associations Now

The Toy Association recently underwent a complete overhaul, which included creating a new strategic plan. CEO Steve Pasierb shares four tips on how to get it done. The times they are a-changin’. The statement is as true in today as it was in 1964 when Bob Dylan released the anthem in his album by the same name. But, are associations changing with the changing times?

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Trello for Associations

SilkStart

If you haven’t heard the name, then check out Trello. It’s a free task management/productivity tool that can streamline just about anything. Like any business, associations are very team-centric. What is the key to a team’s success? Trello lives and breathes their three part blueprint: Communication, Direction and Evolution. Taken from their blog : Communication: How to set up team expression basics that give everyone an equal voice.

Project 53
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Ultimate Guide to Monetizing Association Member Education

Unlock More Profit and Smarter Packaging for Member Learning Every decision that goes into your learning monetization strategy matters for your association’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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How a Charlottesville Association Responded to the Alt-Right March

Associations Now

In advance of last weekend’s “Unite the Right” rally, which ultimately turned violent, the Downtown Business Association of Charlottesville helped businesses stay open and connected. Now it has more members—and more work to do. Jane Fenton, chair of the Downtown Business Association of Charlottesville (DBAC), knew something big would be coming to the Virginia college town last weekend.

More Trending

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Bar Association Task Force to Rethink Legal Education

Associations Now

With its new Commission on the Future of Legal Education, the American Bar Association plans to analyze whether the current law school approaches are working for students. With a new task force, the American Bar Association is taking on some of the legal world’s biggest educational challenges headfirst. The Commission on the Future of Legal Education , announced this week by new ABA President Hilarie Bass, will examine critical issues in legal education, particularly trends like declining Law Sc

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Conference Circuit: Forensic Sciences

Associations Now

Rundown Attendees: 1,500. Exhibitors : 150 plus. The International Association of Forensic Sciences’ 21st Triennial Meeting takes places in Toronto next week. Around 1,500 are expected to attend. Close to 1,500 forensic pathology and sciences professionals, as well as nurses and legal experts, will make their way to Toronto in the upcoming days to hear about the latest advancements in the fields of death investigations and autopsies and to make connections with colleagues.

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Thursday Buzz: Personalization Isn’t Everything

Associations Now

Personalization may help your organization create a more targeted conference experience, but researchers say it’s not a silver bullet. Also: Bad email etiquette could be sending the wrong message to your coworkers. “Personalization” is a buzzword in the association space. Many are eager to leverage personal data to make conferences more targeted to attendees.

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Get a Glimpse Into the Foodie Mindset

Associations Now

Foodies tend to be older, have higher incomes, and aren’t afraid to go out of their way to find a good meal, according to a report from the International Food Information Council Foundation. If the food and beverage offerings at your conferences don’t directly target the foodie contingent, odds are high that the foodies among your members will find their own high-quality options anyway.

Survey 45
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2024 Association Survey Results Report

2024 Association Survey Results Report For the 10th year, association professionals across the U.S. and Canada provided a look at the inner workings of their organizations when they replied to GrowthZone’s annual survey. Read the 2024 survey results report to see how your association compares: Top Challenges Retention Rates Non-Renewal Reasons Automatic Renewals Reinstatement Strategies Member Engagement Changes & Strategies Why Members Join Non-Dues Revenue Sources Dues Increases, and more

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Membership as Disruption: Why the MoviePass Saga Is Worth Watching

Associations Now

A startup whose CEO has a Netflix pedigree is trying to upend the traditional movie theater experience by offering membership at a rock-bottom price point. But theaters are skeptical that the company can pull it off. For decades, the movie industry’s revenue model has worked something like this: You buy a ticket, you buy some concessions, and the industry tracks the sales that an individual movie receives.

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