The Power of Transparency: How BART Responded to Angry Riders
Higher Logic
MARCH 30, 2016
Usually, when you tweet a 140 character rant at a public transportation account, nothing happens. If you’re lucky, you’ll get retweeted by someone else. But most likely your tweet just ends up in a feed with dozens of other similarly angry tweets venting about delays and congestion during rush hour. But what happens if the agency tweets back? And it’s with the truth?
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