Tue.Mar 17, 2020

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Why a Customer Community Should be Central to Your Customer Experience

Higher Logic

If you’re trying to improve the customer experience, start by looking at whether your digital customer experience is disjointed. As a SaaS provider or B2B company, “digital” might be the only way a customer interacts with you. If all they experience is disconnected, frustrating processes where they have to login multiple times and go to multiple systems in order to get their problem answered, you’re not delivering an optimal experience.

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Alzheimer’s Association Brings in Big Stars for Charity Album, Video Series

Associations Now

Sting and Joan Jett are among the artists contributing to the association’s “Music Moments,” which features new recordings and interviews honoring the connection between music and life’s most important moments. For Sting, Otis Redding’s song “(Sittin’ On) The Dock of the Bay” changed his destiny. “When I was 16, I had no idea how to achieve my dreams,” he said in an accompanying video.

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When to Start Channeling Kermit the Frog

Smooth The Path

Why do emotions sometimes boil over in unattractive ways at work? A leadership expert explained it to me this way. Imagine that we all have an emotional bucket. Each time a little stressor happens, a little grape juice adds to the bucket. On fun days hiking with the family, there may just be a drop of grape juice in the bucket. On big, busy workdays heaped with anxiety, the bucket might get filled nearly to the top.

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7 Ways to Stay on Top of Your Health at Conferences

Association Adviser

It can be easy to get swept up in the hustle and bustle at an association conference or trade show. Here are a few tips to make sure you stay healthy for association events. The post 7 Ways to Stay on Top of Your Health at Conferences appeared first on Association Adviser.

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Ultimate Guide to Monetizing Association Member Education

Unlock More Profit and Smarter Packaging for Member Learning Every decision that goes into your learning monetization strategy matters for your association’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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5 things your association can automate right now

Nimble AMS

It’s time to embrace automation. Here’s how you can start today. Get ready to work more efficiently and have more time to deliver a great member experience. The idea of “automation” can seem a bit scary. Even in today’s tech-driven world, it can have people asking: “Is a computer going to take over my job?”. But to deliver a great member experience, there’s always more to do.