Wed.Jun 19, 2019

From Stagnant to Stand-Out: 3 Strategies to Differentiate Your Customer Experience

Higher Logic

Customer experience executives from around the world gathered in New York last week to receive some disappointing news from Forrester Research at the Forrester CX NYC Conference.

We Asked, You Answered: Mentors You Admire

Associations Now

We all have bosses, but over the course of a career only a few people stand out as taking a special investment in teaching, growing, and advancing the professional lives of others. Hear from association pros who were lucky enough to have mentors that did just that.

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The Limits of Generational Orthodoxy: Part I

Association Adviser

There are problems with generational thinking. Here's why it is detrimental to associations’ ability to build meaningful relationships with under 40 stakeholders. The post The Limits of Generational Orthodoxy: Part I appeared first on Association Adviser. Features The Duty of Foresight


The Association Behind Facebook’s High-Profile Cryptocurrency Play

Associations Now

The Libra Association, announced this week, brings together a number of sizable companies (including Facebook) that hope to provide a more stable alternative to bitcoin and similar cryptocurrencies.

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AMC-Managed Organizations are More Stable than Standalone Organizations

Why do organizations managed by Association Management Companies outperform standalone organizations? This paper seeks to answer that question through the results of a study examining the rates of change in the length of chief staff executive tenure and changes in office locations of membership-based organizations between 2009 and 2015.

From MMCCon 2019: A Beginner's Guide to Podcasting


Have you ever pondered the idea of starting a podcast at your association or chamber of commerce? Maybe you’re an avid podcast listener and LOVE the idea of hosting your own. Can you imagine the engagement you might get?

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Giving USA Report: Tax Changes, Stock Market Leave Damper on Charitable Picture

Associations Now

The latest edition of the Giving USA annual report found that, with inflation accounted for, giving fell last year, despite a strong economy. The report notes a sharp decline in itemized tax returns.

What’s the Inside Scoop on the Big Sponsors?

Moery Company

IStock_Credit_Ahmetov_Ruslan. The “big sponsors” can seem elusive. But, if you’re driven to score a few for your upcoming event, prepare to tailor your offerings to meet their expectations. Here’s the inside scoop: 1) The big sponsors want one-on-one meetings with your members.

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American Education Services


Student loans issued through the Federal Government will mostly have a third party in charge of servicing them. If you have taken out a loan to pay for college, then American Education Services is a name you may hear often.

Daily Buzz: Do a GDPR Check With Vendors

Associations Now

One year after GDPR changed the rules for data management, many meeting planners are struggling to adhere to them. Talking with vendors can help. Also: Steer members away from snail-mail renewals.

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