WBT Systems
JUNE 26, 2018
You finally got the budget to purchase a learning management system (LMS). What’s your next step? Ask around for request for proposal (RFP) samples and send one of them to a dozen LMS vendors? You know the answer already if you read last week’s post : an LMS RFP is not the first step of the selection process, it’s the result of the first step. The first step is gathering and prioritizing your requirements for a new LMS.
Higher Logic
JUNE 26, 2018
Can you have a successful customer support community built solely on volunteering? That’s the hypothesis Microsoft seems to be testing with its recent decisions for Xbox customer support. Xbox Ambassadors are Xbox users who volunteer to help other users with their gaming issues. A news source recently reported that Microsoft has laid off twelve of its contracted Xbox customer support staff and is replacing them with these volunteers, supposedly in a cost-cutting measure.
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Smooth The Path
JUNE 26, 2018
Membership is the job of every staff person in the association Membership Directors often say, and they are right. Membership is one of those across the association responsibilities. Everything impacts membership and membership impacts everything. This might surprise you but, there’s one person who has even more influence on membership than even the Director or VP of Membership, and that is the association’s CEO.
Association Success
JUNE 26, 2018
The mind always veers towards its automatic side - so we need to target it! Our brains are on auto-pilot much of the time. Have you ever climbed into your car and got lost so deep in thought that you were surprised when you turned into your destination? Car-driving auto-pilot happens because our brains rely on habits to cut down the cognitive load. When you get on a bike, you peddle, you do not have to think about balancing, steering, and staying upright.
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GrowthZone
JUNE 26, 2018
French Fry Day, Zoo Keeper Week, and Cell Phone Courtesy Month are just a few July holidays. Holiday observances are a great way to keep your association’s social media feeds active. Check out these July themes to spark ideas: Monthly Observances. Ice Cream Month. Blueberry Month. Cell Phone Courtesy Month. Picnic Month. 30 More Ideas for Association Social Media Posts ».
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