Higher Logic

MARCH 22, 2016

Do you want to make customer support fun for your customers? And save money for your company? Communities purpose varies, from growing brand awareness and loyalty to gaining valuable insight into your product. But one area communities are particularly effective in is reducing customer support costs -- Gartner found that communities reduce support costs for companies by 50 percent.

Cost 163

Cost Team System Products 163

Wild Apricot

MARCH 22, 2016

You have success with attracting new members, it’s the retaining them bit that needs some work. Wait a minute… you already have some super-members who’re extremely passionate about your organization. They’re loyal and willing. So what’s the problem exactly? Well, do you have a killer onboarding process?

Process 151

Process Organization 151

Socious

MARCH 22, 2016

Finding the right partner is essential to any undertaking, whether it be personal or professional. However, while many people understand how important it is to select the right employer, business partner, or significant other, they often fail to put the same weight into finding an online community software vendor.

Software 129

Software Association Management 129

Potomac Core

MARCH 22, 2016

Can positive association disruption reverse the fortunes for industry professionals and an organization? In a weak economic growth environment, it’s a daunting task. According to the 2016 PWC U.S. CEO Survey concerns “over volatility and over-regulation are rising.” What’s more, Reuters reported that retail sales slipped in a recent report and fourth quarter U.S. economic growth was only 1%.

millennials 119

millennials America eBook Member Engagement 119

Advertisement

Dive deep into essential elements that drive member retention. Learn why members may hesitate to renew. Discover actionable techniques to encourage their return and foster lasting engagement. Uncover reasons members choose not to renew. Learn effective tactics to elevate member engagement and communication. Explore methods to encourage member renewal and active participation in your association Download now to take charge of your membership retention strategy!

Member Engagement

Smooth The Path

MARCH 22, 2016

Think of the things in your life that you buy without questioning it. I’m not talking about the same old dish detergent you always buy. I’m talking about the items, or brands, or services, or consultants or authors, who are so great, so trustworthy, so smart, so right on with what you want and need, you want the very next thing they produce.

Price 69

Price Member Insights Member Experience Member Engagement 69

SilkStart

MARCH 22, 2016

At SilkStart, it’s an absolute necessity to connect with our customers in a way that is not only reliable, but convenient. Setting up an online conference call is part of every day for me. I grab my laptop and with a couple clicks I’m talking with the entire leadership team of an association. Better yet, I can easily share my screen or collaborate on a document with them – it’s super easy.

Tools 45

Tools Products Team Leadership 45

Associations Now

MARCH 22, 2016

Should you just pay? Here’s a question that’s challenged a lot of folks dealing with the frustration of ransomware and one that’s been clouded by comments on the issue made last year by FBI agent Joseph Bonavolonta. “The ransomware is that good. To be honest, we often advise people just to pay the ransom,” Bonavolonta, an assistant special agent in charge of the FBI’s cyber and counterintelligence program, said during a security conference last year.

Tips 56

Tips How To New York Software 56

SCD Group

MARCH 22, 2016

The CEO and COO of the Wounded Warrior Project were fired a few weeks ago over spending practices at one of the nation’s largest charitable organizations for veterans. It appeared to stem negative stories circulated after reports by the New York Times and CBS-TV. Stories such as these: Wounded Warrior Project Spent $250,000 on Candy and Even More on Gimmicks First day coverage of WWP firing its CEO and COO The story highlights two issues facing associations and nonprofits: 1) the “too much money

Project 40

Project Examples New York Revenue 40

Associations Now

MARCH 22, 2016

This month, Chinese authorities confirmed they are still reviewing comments on proposed legislation that would restrict activity of foreign non-governmental organizations in the country, even though the comments period has long been closed. The Chinese government is still reviewing comments on draft legislation that would require foreign-based nonprofit organizations (NGOs) to be vetted by China’s security police before they conduct business activities in China, according to multiple sources.

Seattle 56

Seattle New York Review Proposal 56

Advertisement

Events hold the power to create lasting impressions and meaningful connections. They are not only occasions for celebration but also valuable marketing opportunities. Event marketing has become an essential component of successful business strategies, enabling organizations to engage with their target audience and create memorable experiences. However, behind every successful event lies a well-thought-out marketing strategy.

Strategy

Associations Now

MARCH 22, 2016

I-STOP, a 2012 law taking effect later this month in New York, will penalize doctors who fail to use e-prescriptions—a replacement for doctors’ handwritten notes that advocates believe can limit the abuse of controlled substances. But restrictions on those substances have caused issues around e-prescriptions, medical groups warn. Electronic prescriptions, or e-prescriptions, could streamline the process of getting patients their medications, but should state law force doctors to throw away

New York 55

New York Minnesota Software Industry 55

Associations Now

MARCH 22, 2016

New research suggests that increasing women’s digital savvy will double the pace of progress toward pay equity around the world. Although women still face a persistent gender pay gap , a new study suggests that their increasing digital know-how will help accelerate the pace of change toward pay equity. The study, Getting to Equal: How Digital Is Helping Close the Gender Gap at Work , by global professional services company Accenture, sheds light on how women are using digital skills to their str

millennials 50

millennials America Social Media Technology 50

Associations Now

MARCH 22, 2016

Coming to Cuba Things are still thawing between the United States and Cuba, but at least one major hotel operator is taking advantage of the changing political climate. Over the weekend, Starwood Hotels and Resorts Worldwide became the first American hotel company in nearly 60 years to open a Cuban location. Starwood took over the operations of Hotel Inglaterra, one of three hotels the company will eventually run in Cuba.

Tampa 40

Tampa United States Washington Products 40

Associations Now

MARCH 22, 2016

Having difficulty explaining your benefits? Here’s how the Country Land and Business Association presents its perks in an easy-to-understand manner. What is it? The U.K.-based Country Land and Business Association (CLA) brings together a diverse real estate community. From country-house owners to farmers to rural professionals, a number of constituencies have joined the organization, bringing with them their unique challenges and concerns.

Communications 40

Communications Organization 40

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Price