Why and How You Should Get Proactive About Customer Service


Delivering a superior customer experience is the new marketing battlefield, says Gartner, projecting that by 2017 half of all consumer product investments will fund innovations that improve consumer experience. Upgrading From FAQs to Proactive Advice.

FAQ 125

The Two Most Important Trends To Know in 2020

Associations Now

This robust atmosphere allows meeting planners to embrace new trends and create innovative experiences for attendees. Adding innovative approaches to your meeting can inspire greater attendee productivity.

FAQ 88

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5 steps to making decisions faster

Association Success

— Consider what “innovation” means to your organization. . Some may get squeamish about the idea of “innovation,” but what that means for each organization is going to be different. For some, it might mean automating typical FAQs for members through a chatbot on your website.

FAQ 60

Association Brain Food Weekly: 5.10.19

Reid All About it

Its speed, capacity, and dramatically reduced power consumption and communications response times, or “latency,” will make possible an astonishing range of innovative new products and services. How to use FAQ pages to improve SEO.

FAQ 141

How to Increase Customer Retention with an Online Community

Higher Logic

Customers often share creative ways to resolve issues as well as innovative ways to use products that your company may not have thought of. A five percent increase in customer retention can increase business profits by 25 percent.

How To 170

Dollar a Day: New Startup Turns Nonprofit Donations Into Discovery

Associations Now

Learn more at the organization’s FAQ page. Looking to Join In?

FAQ 105

Are You a Woman Entrepreneur in Digital News?


A successful applicant will pitch an innovative digital news media enterprise with a well conceived plan for sustainability after initial funding has ended. View the application FAQ and apply here. We don’t normally post press releases here, but this grant opportunity sounds amazing. Please share with your networks! *. For immediate release. January 31, 2012. For more information: Nadine Hoffman. 202) 496-1992. newmediagrants[at]iwmf.org.

FAQ 74

Life Support: Tech Coalition Hopes To Prevent Another Heartbleed

Associations Now

“The computing industry has increasingly come to rely upon shared source code to foster innovation,” CII’s FAQ states.

FAQ 72

The Bots are Here: Leading With Our Humanity in the Age of Automation

Beth Kanter

Innovations like these don’t have to break the bank. In fact, by becoming experts at frugal innovation , meaning stripped down technologies that are very customer focused, nonprofits can make “bots” affordable and accessible.

Thanks For Playing: You Say You Want a Revolution

Thanks For Playing

Here are some answers to the specific questions raised about how and why the speakers were selected followed by a link to the FAQ's we posted when we announced the speakers. More information: FAQ’s About General Sessions. The Grassroots Innovation Leader. skip to main | skip to sidebar. Thanks For Playing. Seeking community in associations since 2008. 27 March 2012. You Say You Want a Revolution.

FAQ 133

Roundup: Associations React to British Brexit “Yes” Vote

Associations Now

“Until the UK officially leaves the EU, not sooner than two years’ time, there will be no changes to holiday arrangements,” ABTA said in an FAQ released Friday.

FAQ 67

American Business Media Merges With Software Association

Associations Now

ABM also provided a FAQ page for members who want more details about the merger and voting process. By joining forces, we can bring the entire industry together and magnify opportunities for connection so the right people can connect in the right environments and bring innovations to market.”.

Parsing Common Core: An Education Program Under Fire

Associations Now

The initiative’s FAQ page lays out the standards , the people involved in setting them, and how the program works. Common Core was created at the state level—where our most innovative policies often originate—by governors and state officials.