Use a Chatbot to Answer Members’ FAQs
Associations Now
SEPTEMBER 11, 2018
Your member services team might be good at picking up the phone or replying to a member’s email with 24 hours, but when was the last time you checked your direct messages on social media? We wanted to find a solution that would allow us to respond to member and student inquiries in a timely, consistent, and accurate manner.”.
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