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Use a Chatbot to Answer Members’ FAQs

Associations Now

When your members ask questions via social media, do you respond? Your member services team might be good at picking up the phone or replying to a member’s email with 24 hours, but when was the last time you checked your direct messages on social media? It might be hard to keep up. Gather the Team. How would you use it?

FAQ 86
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Why members should have a seat at the leadership table

Nimble AMS

When it comes to delivering superior member experience (MX), association professionals know how important it is to invest in technology that drives member loyalty. According to the 2022 Community Brands Association Trends Study , Pros prioritize technology used to improve MX. Learn more. Member priorities are always shifting.

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Tips for Preserving Your eLearning Programs

Blue Sky eLearn

Education Services and Technology Vendors. Sample eNewletters, email and social media campaigns, print collateral, member surveys, and anything else you have! A list of other key stakeholders, such as board liaisons, volunteer leaders, and subject matter experts. Other Documentation. Examples could include: Speaker Agreements.

Tips 211
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Time for a Conference Chatbot?

Associations Now

“After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” said Chrissy Jones, AICPA’s lead manager of communications and member engagement.

San Diego 105
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Building an Association Crisis Communications Webpage

GrowthZone

Media Statements (video or text). The FAQ page should be easy to navigate and scan and finding the answer to a single question should be painless. Depending on the situation, various elements and links serve a valuable role: Links to your social media channels. Sharable Social Images. Links to press releases.

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How to Help Your Meeting Participants Get Comfortable With Virtual Events

Associations Now

And while it’s great to see organizations make that happen so quickly, doing so often requires different participants in your meeting to get comfortable with new technology and learn how to engage most effectively in a virtual environment. A look at four such groups and how your association can help: Staff.

How To 115
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Questions for Associations to Ask When Choosing an AMS

GrowthZone

webinars, on-site training options, videos, searchable FAQs, forums, etc.). Social media channels. online chat, phone, email, online FAQs, etc.). Then see if you walk away with a good feeling about whether the relationship will work. Find out what kind of training is available and the cost (e.g. Setup & Integration .

FAQ 103