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What is Customer Experience (CX)? Crash Course

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To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX? According to NPOInfo’s charitable giving statistics, 57% of associations report that word-of-mouth is their most successful method for recruiting members.

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Association Brain Food: 6.24.22

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Member recruitment. GrowthZone put together a PDF for you to adapt or use in your member recruitment campaigns. It’s a good start, for sure, but you know your market segments best. The biggest mistakes organizations make with cybersecurity—and how to avoid them. How to Design Ads for Nonprofits. Quick hits.

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