KiKi L'Italien's Acronym Soup

MARCH 23, 2015

Today I had the pleasure of talking with Todd Greer of Synervision - The Leadership Foundation for their weekly interview series. What Challenges Are Facing Associations As It Pertains to Customer Experience? What questions do you wish you could answer over again?

Member Experience 100

Member Experience Social Media Leadership Technology 100

Associations Now

JANUARY 28, 2020

They take on important responsibilities and set the tone for a chapter’s culture, programs, and member experience. So when chapter leaders are having trouble handling the job, association leadership must step in and find a solution. Terri Klass offers leadership tips to overcome them. Make Use of Digital and Print. "It

Leadership 114

Leadership Newsletter Communications Course 114

Nimble AMS

SEPTEMBER 20, 2022

With proper practice, your organization can leverage your virtual community to drive engagement, boost retention, and attract new members. . Keep reading for three key tips to improve the member experience with your online community platform. How to drive member engagement and loyalty through your online community.

Member Engagement 133

Member Engagement Guidelines Member Experience Leadership 133

Nimble AMS

AUGUST 26, 2022

Successful associations prioritize improving the member experience. The Community Brands 2022 Association Trends Study reports that 90% of association professionals seek to enhance engagement opportunities for their members. Boost member engagement and retention with the powerful combination of YM Careers and Nimble AMS.

Member Engagement 129

Member Engagement Member Experience LMS Software 129

Nimble AMS

FEBRUARY 15, 2024

Maybe your association is experiencing challenges, so you’re searching for strategies to empower your staff and enhance the member experience. Regardless of your large association’s situation, the Nimble AMS team is here to offer tips to measure your success and meet your future goals!

LMS 148

LMS Missouri Software Innovation 148

Association Analytics

MAY 4, 2023

By bringing colleagues together across the association, you’ll show leadership just how important analytics is for the growth of the organization, your members, and your employees. Even community managers can leverage their unstructured data (conversations) to help enhance your member experience (and really wow your boss!)

Event Planning 321

Event Planning Tools Marketing Member Experience 321

Smooth The Path

JULY 24, 2017

The post Association Leadership and Ski Patroller Voice appeared first on Smooth The Path. Related: Inoculate your association against fear. Inside effective association staff and board teams. Commonly used association goals doomed to failure.

Leadership 74

Leadership Conference Team Strategy 74

Association Analytics

FEBRUARY 20, 2024

The key is being deliberate about the types of prospects you’re trying to reach and processes you’re using to try to convert them into new members. Target new audiences – We focus on member experience, satisfaction, and retention, but what about the more tangential groups we touch as an organization?

Strategy 169

Strategy Social Media Discount Newsletter 169

NXUnite

MARCH 18, 2024

To build a thriving membership program , your association must evolve and find innovative ways to engage members continuously. Learning management software (LMS) emerges as a powerful tool that not only streamlines administrative tasks but also enhances member experiences through personalized learning opportunities.

Software 130

Software LMS Library Certificate 130

Reid All About it

OCTOBER 27, 2023

Mastering Year-End Reporting: 5 Tricks and Treats for Advocacy Teams It’s important to show your leadership team, board, and members or clients what you’ve accomplished in the past year, but it’s even more important to connect past success to future plans, especially with a tumultuous election year ahead. . 1 CAE credit. .

LMS 256

LMS North Carolina Recruiting Recruitment 256

Reid All About it

JANUARY 26, 2024

It’s scary to think what might happen to chapters if they can’t find enough members to lead them. Billhighway discusses the causes of leadership succession issues and offers strategies for preventing volunteer burnout , a big problem for chapters. Leadership development for young members. More info/register. 1 CAE credit.

Survey 256

Survey Project Strategy Education 256

Forj

AUGUST 22, 2023

Milwaukee, WI - -Forj recently announced two additions to the company’s executive leadership team when they welcomed Chief Financial Officer (CFO), Andrew Ellis, and Chief Revenue Officer (CRO), Chasity Jensen.

Milwaukee 70

Milwaukee Revenue Member Experience Leadership 70

Reid All About it

NOVEMBER 17, 2023

The Five Dysfunctions of a Team: A Leadership Fable (Book Discussion) We’ll be discussing the book, The Five Dysfunction of a Team: A Leadership Fable , by Patrick Lencioni and exploring why teams fail to thrive and, conversely, what they need to do to move forward and succeed. . More info/register. More info/register.

Price 261

Price Survey Team Recruiting 261

Nimble AMS

JULY 8, 2023

Start by highlighting the curre nt technological shortcomings both you r staff and members experience and detail how new technology will address these pain points. How is our current member experience? How do we define member satisfaction? Are members currently satisfied?

Proposal 116

Proposal How To Software Technology 116

Higher Logic

MAY 29, 2020

Instead, you need to align your new online community with the mission and priorities of your association's leadership. The goal: If your organization offers certifications, continued education, or trainings as membership benefits, your leadership may want to boost involvement in these areas to grow non-dues revenue. Objection 1: Price.

Social Media 254

Social Media Tools Member Engagement Revenue 254

Nimble AMS

DECEMBER 16, 2022

With 2023 fast approaching, i t’s wise to reflect on t he state of your association and overall member experience. During the past year, d id your organization experience disruption in the form of a shrinking budget or a smaller staff? If so, you’re not alone ! A personalized e-commerce member experience.

Innovation 100

Innovation Organization How To LMS 100

Reid All About it

MARCH 24, 2023

WBT Systems describes how associations can support women professionals by providing professional development, leadership training and networking opportunities, and educating employers about eliminating workplace challenges. Member onboarding. Thank goodness, many associations are rethinking new member onboarding. 1 CAE credit.

Revenue 227

Revenue Chicago Leadership Education 227

Reid All About it

MARCH 10, 2023

How to Personalize and Automate your Member Experience Despite technology that helps associations take some of the labor out of communicating with members, true custom member experiences still tend to require manual effort. 1 CAE credit. More info/register. 1 CAE credit. 1 CAE credit. 1 CAE credit.

Committee 195

Committee Education Software Technology 195

Reid All About it

JANUARY 28, 2022

For entrepreneurs or anyone who wants to develop an entrepreneurial leadership style, John Pence shares his takeaways from MIT’s Entrepreneurial Masters Program. Leadership development. Leadership training shouldn’t be reserved for top performers and senior management, say Navio Kwok and Winny Shen at Harvard Business Review.

Newsletter 195

Newsletter Survey Team Software 195

Nimble AMS

MARCH 6, 2023

Natasha Rochelle Associate Director of Operations at the Society of American Military Engineers (SAME) Natasha Rochelle recently demonstrated her leadership at SAME by successfully implementing Nimble AMS at her association. Brehm is always searching for ways to leverage technology to improve the member experience at her association.

Innovation 145

Innovation District of Columbia Baltimore Illinois 145

Delcor

SEPTEMBER 15, 2023

Why IT Projects Fail Lack of Leadership When projects run into trouble, the project team and stakeholders lose confidence in the project manager and the project’s ultimate success. Staff must understand how the new system will benefit them as users, improve the member experience, and help the organization achieve its goals.

Project 96

Project Analysis Team Leadership 96

Nimble AMS

JULY 8, 2023

Start by highlighting the curre nt technological shortcomings both you r staff and members experience and detail how new technology will address these pain points. How is our current member experience? How do we define member satisfaction? Are members currently satisfied?

Proposal 78

Proposal How To Software Technology 78

Nimble AMS

NOVEMBER 13, 2022

Is your current software user-friendly for members? . Does your tech provide a positive or negative member experience? . As you and your leadership team create your project timeline, be realistic about how quickly you believe you can reach certain milestones.

Tips 131

Tips Software FAQ Technology 131

Higher Logic

FEBRUARY 24, 2020

MTI chose community as a tool for digital transformation, and has achieved the following successes with less than 4 full-time staff members: 50% decrease in transactional requests due to community. 97% member retention rate. Kristen recognizes the vital role of community in supporting future association leadership.

Revenue 207

Revenue Member Experience Tools Technology 207

Reid All About it

NOVEMBER 10, 2023

Non-Dues Performance Leadership: Explore the Gaps and Opportunities to Success Learn about key performance indicators of high-value non-dues programs, research results from the 2023 PAR Non-Dues Performance Survey, and how associations are successfully running, managing and staffing non-dues programs that their markets rely on. 1 CAE credit.

Certificate 281

Certificate Price Tools Technology 281

Association Analytics

JUNE 21, 2023

When you don’t know what’s going on with your members, what is important to them, what events they attend or products they buy or where they’re located, you’re losing out on key opportunities to connect and ultimately make your members’ experience a great one. Member engagement is everyone’s job.

Team 319

Team Report Course Proposal 319

Nimble AMS

MAY 12, 2023

A membership committee is a volunteer-based group of members , serving to improve the member experience at an association. Members who serve on the committee have a range of backgrounds and experiences making them fit for leadership.

Committee 123

Committee How To Guidelines Recruiting 123

Nimble AMS

SEPTEMBER 26, 2022

Member scoring is a crucial topic for organizations because providing superior member experience drives all associations. Unfortunately, the topic of member engagement strategy can also be overwhelming. Your association might just be getting started with member scoring. How to plan your engagement scoring workshop.

Member Engagement 111

Member Engagement Guidelines Member Experience Process 111

Aptify

JANUARY 27, 2022

Insights from this data can help your entire organization make more informed decisions, streamline your operations , anticipate future organizational and member needs, and deliver a better overall member experience. But you must be able to put your data to use. . What it takes to be a data-driven organization. Marketing .

Software 136

Software Membership Management Certificate System 136

Nimble AMS

SEPTEMBER 23, 2022

Yet it’s not enough for just your leadership team to embrace these innovative principles. Granting your board direct access to data reports will inform members of what is happening at your organization, helping them underst and what initiatives they need to emphasize to improve the staff and member experience. .

Innovation 115

Innovation Technology Tips Member Experience 115

Membersuite

MAY 25, 2021

Your leadership probably thinks the one you have is good enough, especially with all the other demands on your association’s limited budget. Think how leadership thinks: align each point of your argument to an organizational goal. The first question from leadership will be “How much will this cost?” But you know better.

Software 170

Software Leadership Project System 170

Reid All About it

JANUARY 5, 2024

3 Rules to Building an Outstanding Digital Member Experience Learn essential insights into how to optimize your organization’s digital member experience and bolster sustainable revenue growth. Hear what you need to know to plan for 2024. More info/register. Host: Zzeem Thu 1/11 at 1 p.m. – 1 CAE credit. . – 1 CAE credit.

Revenue 277

Revenue LMS Price Education 277

Nimble AMS

NOVEMBER 26, 2023

Clarify what leadership can gain from a new AMS. Additionally, focus on the numerous benefits a new AMS can offer for your staff and members. Additionally, focus on the numerous benefits a new AMS can offer for your staff and members. When it comes to creating a business case, it can be easy to focus on numbers.

Technology 141

Technology Software Association Management Process 141

Association Adviser

AUGUST 27, 2013

John Graham, president of ASAE The Center for Association Leadership is our Corner Office profile subject this month. Mobile is a game changer in the sense that it alters the way a member engages with an association. Historically, the association controlled the member experience. John Graham, ASAE. It’s additive.

Leadership 60

Leadership Dallas Revenue Technology 60

Higher Logic

NOVEMBER 20, 2019

But introducing a key member benefit like mentorship can help you engage your members throughout their member journey and increase renewals. Get Buy-In from Leadership. Get Buy-In from Leadership. We've got five tips to help you be successful in starting a mentoring program. Create a Framework.

How To 240

How To Tips Leadership Survey 240

Nimble AMS

APRIL 20, 2022

One of the simplest ways to boost volunteer engagement and retention at your association is to have leadership create meaningful connections with volunteers. As you develop your volunteer program, members become association ambassadors, helping to build public trust in your organization. .

Handbook 132

Handbook Recruiting Recruitment Video 132

Nimble AMS

AUGUST 8, 2022

A well-executed data governance policy will often include a steering committee or leadership board to determine the data standards and discuss the implementation process and enforcement procedures. Additionally, consider who will make up your data governance body if you choose to create a committee or leadership board. Download now.

Committee 117

Committee Review Survey Software 117