Challenges with Member Experience Facing Associations
KiKi L'Italien's Acronym Soup
MARCH 23, 2015
Today I had the pleasure of talking with Todd Greer of Synervision - The Leadership Foundation for their weekly interview series. One of the big questions Todd asked me was about the challenges facing organizations today; especially as it pertains to experience for their customers or members. What Challenges Are Facing Associations As It Pertains to Customer Experience? What does that experience feel like to the customer?