Smooth The Path

JULY 26, 2018

One of the core staff values would be to be intensely member-focused. We would talk with members often, conduct listening tours, and interview them. We would use all the member insights we gain to develop our member communications, set our strategy, and create an innovation plan.

Innovation 74

Innovation Member Insights Member Experience Recruiting 74

Smooth The Path

MAY 23, 2017

In our Association Leadership Benchmarking Study , we found that some associations had far more autonomy from the board than others. And this is going to be a tough one for some associations for two reasons. The board structure in some associations slooooowwwwssss decision making. And we are nice. We like consensus.

Project 89

Project Conference Strategy Member Engagement 89

Smooth The Path

JULY 26, 2016

What do you do if you are coming to an association that has a recent messy history? Perhaps the CEO’s desk has been a revolving door. Or the board has been particularly dysfunctional. Or many strategic planning efforts have been started but never brought to completion.

Project 60

Project Association Management Member Insights Member Research 60